85 Ashmore Rd
tel. 07 5592 2204
HI, thought you might like to see a review I wrote for you and pass on to your Manager:
“Poor customer service. When I delivered my bike I asked for a service and for my bike to be cleaned. The bike was picked up today still filthy dirty (it had been unused for a year and gathering dust). I was told they generally don’t do cleans; why couldn’t this have been communicated when I dropped the bike off? I said I would have been happy to pay a little more than the $56 charged and got a pretty lacklustre response (see above: “We generally don’t do cleans”). I’m sure what they have done is acceptable but they definitely didn’t go above and beyond – or anywhere near that for that matter – and lacked a professional attitude”.
I’ll be taking my business elsewhere in future to a shop where I get a better response.
I can only support the above opinion – bad customer service. I bought a second hand bike in this shop. Have never bought a second hand bike before and got clearly ripped off. Very old bike for 150 Dollars. Would not negotiate as “everything is checked”. Gear changer lasted for a week. Returned it, they “repaired” it for free and after another 4 weeks it broke again. Did not bother do go there again. Exchanged gear changer and tires (they were in extreme bad condition)for another 130 Dollars. So cannot recommend this bike shop, they do not appear to be interested in keeping customers happy.
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