Aushiker wrote:snedden9485 wrote:Well the shop rang me the other day. The bike has been looked at by spec australia and they have sent photos to USA. According to photos, it should be covered. The BB and broken section gets sent off to USA for assessment, then if covered, i get a new frame. No frames in OZ, so hopefully they upgrade my frame. Tarmac SL - 2?
Personally I wouldn't be waiting, I would be talking your State consumer protection department. You might be surprised just how responsive the local distributor suddenly becomes. You shouldn't have to wait for the Specialized USA to respond; the distributor and retailer are subject to Australian law and should sort the problem out immediately, irrespective of what Specialized US think.
Andrew, don't you think it would be better to let the company follow their proceedures given that the vadility of the warranty in this situation could be pretty easily argued by the manufacturer.
Pulling the "consumer affairs" card is a sure fire way for the company to say the frame has been impropperly used, abused whatever - warranty void.
The company could pretty easily proove that this wasn't a common problem with their products.
Frames don't just crack like that. That is a VERY unusual place for a frame to crack.
I know Specialized are one of the better companies for warranties so fingers crossed they come to the party for this guy.
You catch more bees with honey and if that was my frame, and I wanted warranty I would be as sweet as pie to everyone involved.