A question about Wiggle

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A question about Wiggle

Postby Paycheck » Wed Aug 10, 2011 12:53 pm

Has anyone ever had a trouble with a delay of your order from Wiggle? Its been 13 days for me now. waiting for my new clipless pedals.
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by BNA » Wed Aug 10, 2011 12:55 pm

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Re: A question about Wiggle

Postby CommuRider » Wed Aug 10, 2011 12:55 pm

Amateur oenologist and green-friendly commuter.
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Re: A question about Wiggle

Postby duke6amer » Wed Aug 10, 2011 1:47 pm

Well I wonder if the blame is all Wiggle's?
My last 3 international parcel deliveries have ended up at my local PO ready for pickup, supposedly they had tried to deliver but left no calling card that they did.
I have also heard similar happening to family & friends as the AUS Parcel Post Couriers are all contractors & the word is they don't give a toss as long as they have tried they can take it to the nearest PO that handles parcel post.
So I suggest you either contact Aussie Post / Parcel Post or alternatively go to your normal PO where missed delivery parcel get left, if you know which that is.
All you need is your ID (drivers licence) the calling card just helps them if you have it.
BTW eventually the PO will send a pickup parcel note in the normal post run as they can only hold the parcel for 2 weeks then it gets returned to sender.
Usually they will send that note a few days before it has to be returned, given your (AT) 13 days then I would expect it's not far off this process.
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Re: A question about Wiggle

Postby TimW » Wed Aug 10, 2011 1:55 pm

Paycheck wrote:Has anyone ever had a trouble with a delay of your order from Wiggle? Its been 13 days for me now. waiting for my new clipless pedals.



Don't stress, it will arrive i am sure, i am waiting on a package ordered 25th July and still no sign of it.I have never had a package not show up yet .Tim
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Re: A question about Wiggle

Postby Crawf » Wed Aug 10, 2011 3:35 pm

13 days is normal, most of my wiggle stuff turns up on the 14th day.
No idea how people are getting there gear in 4-5 days like they say.
I've also been noticing of late that they dont even bother dropping off parcels, they just leave a card. Why am I paying for a mail service only to go and get it my self!
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Re: A question about Wiggle

Postby diggo19 » Wed Aug 10, 2011 6:03 pm

i gave up waiting for my order (few months ago) to be processed after 6 days. I figure 6 days is plenty of time to process an order. Cancelled it, ordered locally. Received product (shoes) for 'a few' dollars more, but a good week earlier than I would have. Spending the few extra $'s is less annoying to me than the extra week it would've taken.
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Re: A question about Wiggle

Postby Yongkun » Wed Aug 10, 2011 7:12 pm

waiting time normally 2 weeks, ordered quite a few times.
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Re: A question about Wiggle

Postby wombatK » Wed Aug 10, 2011 7:26 pm

Your question isn't about wiggle - it's about delivery times. Wiggle use UK Royal Mail parcel post services,
which in turn uses Australia Post. Along the way, it has to clear customs in the UK and Australia.

There is a host of way your parcel can be delayed - none of which are in Wiggle's control. If you're lucky, you
can get it in 5 days or better. If you're unlucky, it could be a month.

Wiggle's deliveries tend to arrive quicker than other UK bike shops - possibly because they have a better route to
the airport hub.
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Somebody has to do something, and it's just incredibly pathetic that it has to be us -Jerry Garcia
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Re: A question about Wiggle

Postby tterbw » Thu Aug 11, 2011 11:55 am

I'm always amazed with wiggles delivery times. My last order was placed on a Friday and I received it on the following Monday!
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Re: A question about Wiggle

Postby Crawf » Thu Aug 11, 2011 11:58 am

tterbw wrote:I'm always amazed with wiggles delivery times. My last order was placed on a Friday and I received it on the following Monday!


Maybe your delivery defaulted to express service?
I once paid for snail mail, but for some reason it got expressed to me in 2 working days.
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Re: A question about Wiggle

Postby scotto » Thu Aug 11, 2011 12:45 pm

my last order took nearly 3 weeks. be patient
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Re: A question about Wiggle

Postby toppity » Thu Aug 11, 2011 12:57 pm

I live 100km's out of Melbourne and have never received a parcel in under 14 days (i've had about 4 orders I reckon in 12 months). I've tried express and standard delivery but it always takes 14-20 days. I don't mind, I've always spent over $88 (or whatever it is) and received free delivery.
I ride several bicycles, but not at once.
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Re: A question about Wiggle

Postby dancar » Thu Aug 11, 2011 1:07 pm

scotto wrote:my last order took nearly 3 weeks. be patient


Ditto. 24 days was my last order.
-------
2011 Focus Izalco Team with more gear than any idea
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Re: A question about Wiggle

Postby Paycheck » Thu Aug 11, 2011 10:02 pm

Finally got the order!! on the 14th day. hahaha
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Re: A question about Wiggle

Postby toppity » Fri Aug 12, 2011 12:58 pm

just on a side note, On my last order they sent me a Durano tyre instead of an Ultremo among the other items. After a couple of emails it got too hard for them and they told me to keep the Durano and sent an Ultremo out as well. Gotta love that :D
I ride several bicycles, but not at once.
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Re: A question about Wiggle

Postby Kemp » Fri Aug 12, 2011 7:16 pm

Ordered my first products off wiggle this week. Ordered monday the 8th and received them yesterday the 11th. Pretty crazy when you consider that some stuff I ordered from torpedo7 the week before still hasn't arrived, and they're only in NSW. It might have got defaulted to express but I'm not sure. I know that I ordered enough of their stuff to qualify for free shipping o maybe they give priority to larger orders?
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Re: A question about Wiggle

Postby Kev365428 » Sat Aug 13, 2011 4:07 pm

Moved to General Discussion where it is more suited.

Kev.
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