Bike Friday tikit stem SAFETY WARNING, Update #1

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Bike Friday tikit stem SAFETY WARNING, Update #1

Postby Aushiker » Fri Sep 28, 2012 7:28 pm

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Our continued research into the tikit stem issue has shown that we have documented instances where cracks in the stem show potential for the stem to break.

A review of our service warranty records since 2007 show that about 2.5 % of the nearly 4,000 tikits we have sold have experienced stem issues. We are in the process of contacting as many of them as we can.

Our interviews with those Bike Friday owners that we have been able to reach tells us that most of them experienced a play or loosening of the stem, which led them to have their stem checked. Most instances have been after long periods of extended use. The two breaks in the stem were after 2 years of heavy usage.

Again, at this point, Bike Friday strongly recommends at you do not ride your tikit.

If you have not already done so, we ask that your register as a tikit owner [fill out the registration form if you haven't already] so we can keep you informed on this serious situation.

To help us conduct further research into this issue, we will ask that all tikit owners inspect their tikit or have thier tikit inspected.

Our research into the issue has shown that failure of the stem should be visible to anyone inspecting the stem, and Bike Friday will create a video and step-by-step instructions to help you inspect your stem. We plan to have that information to you on Monday.

If you feel that you cannot perform this inspection by yourself, Bike Friday will pay to have someone qualified look at your stem and determine its safety risk.

At this time our engineers and designers have been able to replicate the problem, and we have begun working on solutions. We have suspended production and delivery of tikits until we can come to conclusions on this issue. We are working to redesign the stem.

This safety warning only affects Bike Friday 16-inch wheel tikits, It does not affect any of our 20-inch Pocket Bike Fridays.


More information at http://www.bikefriday.com/momentum/tikit_stem

Andrew
"Pedal-pounding pounce" - D. Fluellen - West Australian 13/1/14
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by BNA » Sat Dec 22, 2012 3:12 pm

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Re: Bike Friday tikit stem SAFETY WARNING, Update #1

Postby Aushiker » Sat Dec 22, 2012 3:12 pm

BikeFriday Tikits have now been recalled.

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Andrew
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Re: Bike Friday tikit stem SAFETY WARNING, Update #1

Postby just4tehhalibut » Sat Dec 22, 2012 4:11 pm

This started late Sep 2012 with just an email about a safety warning for all Tikit owners. They posted a pic of a damaged stem http://thelazyrando.wordpress.com/2012/10/03/bike-friday-tikit-stem-safety-inspection/ and suggested that owners stop riding their Tikits. They were still investigating the problem when in mid Oct 2012 there was another email for the process of getting a replacement stem. Rumour was they'd had two injured owners by then. In early Nov 2012 they refined this safety issue on their website, narrowed it down to just 16"-wheeled Tikits and a certain date range for the bike manufacture. Mid Nov 2012 they issued the abovementioned recall to US Federal requirements for ALL Tikits made before 12 Oct 2012, also said on their website that 6 owners had been injured so far. I think that they had to escalate it to a full-bodied recall as people were still riding and getting injured (and suing).

The recall means a replacement stem only. You either get your bike back to your dealer for them to install it or Green Gear will send a stem directly to you. There's a FAQ http://bikefriday.com/momentum/tikit_stem_faqs.

Still a nice bike and still being sold, new is improved.
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