dungee wrote:On day 4 of the 1 meter rule I was trying to trust that the drivers would play nice so was riding very left. Most were excellent and left plenty of space when passing, then halfway up Camp Hill I was buzzed by a Translink bus, came within 200mm of me at speed which was a little closer than I'd like. Sent a link to my video footage to Translink offering to share it with the police also if need be and I received this great response.
Thank you for your contact with TransLink.
TransLink and our delivery partners place great importance on providing a high standard of customer service, and I was concerned to read your feedback about your recent experience with a 267 route bus driver.
We understand that bus drivers are a key factor in your level of satisfaction and as such, we require them to conduct themselves professionally to provide a positive customer service experience. Every driver participates in customer service training during their induction and regular refresher training is provided.
I regret that on this occasion, the driver’s actions have not met your expectations. From your account of the incident, it would appear that the driver has also not met the standard required by TransLink and our service provider. As such, the matter has been referred to Veolia to conduct an investigation and address this matter as most appropriate based on their findings.
We value your feedback in our endeavour to make travel easier for our customers while delivering quality customer service. I thank you for taking the time to bring this matter to our attention.
I trust that this information is of assistance, should you require further information about public transport in South East Queensland please visit the TransLink website at http://www.translink.com.au/ . Alternatively, the TransLink Contact Centre is available 24 hours a day, seven days a week on 13 12 30 or for callers outside of the TransLink service area on 07 3851 8700.
Last night heading up the hill I was passed by 3 buses, all passed very carefully with lots of room, I hope the word has gone around the depo's to pass safely.
Its a form letter. I've had similar from them before, although then I heard back from the bus people to say they were going to include my video in their training so it did actually get forwarded. Every little bit helps in the end, hopefully.