Warranty Frame replacement.

[jcjordan]

Tom,

The warranty issue is the responsibility of the LBS you bought it from. If they have to strip and rebuild, that's their problem. This is why you bought a Bike, not a Frame, from them. It's fair enough that the frame will be the only replacement part, but the LBS is responsible for the Bike if it has failed in the warranty period, not the manufacturer or distributor. (this is precisely why our LBS's aren't cheap)

If you end up paying for a rebuild, I've got an old bridge near Circular Quay I will let you have cheap

Actually the warranty is the sole responsibility of the manufacture, the LBS' s role in this is as a distributor and manager of the process.

If you check out the fine print in the warranty cards you will find that all absolve themselves of any costs to tear down or rebuild the bike.

That being said most will absorb the labour costs.

[Xplora]

JC, I don't think you'd be able to get a court to back the store/distro up. The bike is sold as a bike, not a frame, and if all the things that make it a bike and not just a frame are not there, they haven't repaired or replaced the frame, they just delivered a frame.

It would be the same as replacing a set of Zipp spokes, but not rebuilding the wheel. It's just not going to fly, regardless of the info in their "we don't have to do anything" card.

If the store sold you an itemised list of parts AKA
Honky Inc Frame 58cm
SHimano 105 drivetrain
Kona wheels
other stuff

then you would definitely be rebuilding it yourself.

Tom, you could do it EASY mate. Just need tools - you really can't do it without special tools.

[find_bruce]

Jcjordan that sort of "fine print" is why the Competition & Consumer Act provides a statutory warranty that is enforceable by the consumer against the seller for the product that is purchased

Thomas I am thinking BBQ at your place - we will bring the tools & the beer & you can do all the work while we sit around & tell you that you are doing it wrong

[toolonglegs]

Shops often charge for labour in warranty claims, if they don't then they are doing you a favour, they are not claiming back labour from the manufacturer. A frame swap is only an hour or so work at the most after all.
Taking the frame home and building it yourself will certainly void any future warranty claims if your LBS wants to be a PITA, never stops me rebuilding my own though.
With crap looking welds like that you may be having more claims .

[jcjordan]

JC, I don't think you'd be able to get a court to back the store/distro up. The bike is sold as a bike, not a frame, and if all the things that make it a bike and not just a frame are not there, they haven't repaired or replaced the frame, they just delivered a frame.

It would be the same as replacing a set of Zipp spokes, but not rebuilding the wheel. It's just not going to fly, regardless of the info in their "we don't have to do anything" card.

If the store sold you an itemised list of parts AKA
Honky Inc Frame 58cm
SHimano 105 drivetrain
Kona wheels
other stuff

then you would definitely be rebuilding it yourself.

Tom, you could do it EASY mate. Just need tools - you really can't do it without special tools.

I use to work in arates bike shop and up until they became a trek dealer the manufacture never paid for the labor to strip or rebuild any warranty claim. The shop wore the cost.

[thomashouseman]

Just been informed that Kona is totally our of replacement frames for a Honky Inc.

They trying to opt for a repair like it's stated in their warranty but I'm arguing that I'm hesitant to trust a re-weld onto a structural part. It looked like there may have been some rust/corrosion in that crack and it doesn't inspire safety/confidence.

I've suggested a replacement Kona Rove. Not holding my breath though.

T.

[im_no_pro]

Jcjordan that sort of "fine print" is why the Competition & Consumer Act provides a statutory warranty that is enforceable by the consumer against the seller for the product that is purchased

If I had a $1 for every time I have posted this in the last 12 months..... im thinking of creating a thread purely to explain the differences between statutory warranty and manufacturer warranty.

However, it should be noted that just because something is covered by manufacturer warranty doesnt mean its covered by statutory and vice versa.

[jcjordan]

Jcjordan that sort of "fine print" is why the Competition & Consumer Act provides a statutory warranty that is enforceable by the consumer against the seller for the product that is purchased

If I had a $1 for every time I have posted this in the last 12 months..... im thinking of creating a thread purely to explain the differences between statutory warranty and manufacturer warranty.

However, it should be noted that just because something is covered by manufacturer warranty doesnt mean its covered by statutory and vice versa.

Agreed.

It is amazing how mucheck people think is covered by statutory warranties.

[thomashouseman]

Ok, good news:

Hi Thomas,

The bike engineer we use guarantee’s his work for life! Having said that I have since gone back to the factory and requested a 2014 Kona Rove frame in 56cm. They have approved my request for a small cost upgrade which I will cover here! The frame is due to be ready in April.

Now can anyone tell me if the 2010 Honky Inc parts: http://www.konaworld.co/bike.cfm?content=honkyinc
will fit on a 2013/14 Rove frame: http://www.konaworld.com/bike.cfm?content=rove#2

It looks like they've gone Shimano >> SRAM.
Thanks,

T.

[zero]

BB should be fine - one problem with oem fitments is you may not have all the spacers that I got in the box with my external bearing BB, which may or may not affect you on the new frame.

The headtube length and fork length are different, so I'd ask whether you are getting a frame or a frameset - depending on how lowyour current steerer was chopped it may not even work. If you had a big stack of spacers on it, then it should fit - you can decide whether the minor discrepency from Rove geometry bugs you or not.

The thing their spec doesn't tell me is what the gap between rear dropouts is, perhaps both are 135mm as they are disc hubs.