Brooks England Saddle Warranty

open topic, for anything cycling related.

Brooks England Saddle Warranty

Postby Aushiker » Thu Feb 14, 2013 12:16 pm

Does anyone know what the warranty period is for is Brooks England saddles? The one causing me a problem was purchased in January 2011 so probably out of warranty but curious anyway.

I got into work today and found that the tension pin and nut assembly had sheared apart at the nut ... any ideas on what would cause this?

Image

Andrew
"Pedal-pounding pounce" - D. Fluellen - West Australian 13/1/14
Image
User avatar
Aushiker
 
Posts: 20152
Joined: Tue Jun 05, 2007 1:55 pm
Location: Fremantle, WA

by BNA » Thu Feb 14, 2013 1:07 pm

BNA
 

Re: Brooks England Saddle Warranty

Postby il padrone » Thu Feb 14, 2013 1:07 pm

Brooks web-site warranty details.

No idea about the likely cause, but if it's out of warranty you can obtain and replace all the metal components of the saddle structure.
Riding bikes in traffic - what seems dangerous is usually safe; what seems safe is often more dangerous.
User avatar
il padrone
 
Posts: 18416
Joined: Mon Apr 07, 2008 11:57 pm
Location: Heading for home.

Re: Brooks England Saddle Warranty

Postby Baalzamon » Thu Feb 14, 2013 1:10 pm

That happened to me, but I caught it before it snapped. I caught it with a crack in the bolt where the nut was. I sent it off to St Kilda Cycles to get repaired as mine was out of warranty. Think they have a 2 yr warranty
Masi Speciale CX 2008 - Brooks B17 special saddle, Garmin Edge 810
Image
Baalzamon
 
Posts: 4609
Joined: Mon Mar 12, 2007 1:23 pm
Location: Yangebup

Re: Brooks England Saddle Warranty

Postby HappyHumber » Thu Feb 14, 2013 1:23 pm

I've had a couple of similar repairs done by Abbotsford Cycles in Melbourne. Just phoned ahead and spoke to someone. Was advised to send it in a Express Post Satchel, with an addressed return satchel included so there was less pfaffing around on the return.
- Kym
Please don't assume I'm on Facebook.
User avatar
HappyHumber
 
Posts: 4174
Joined: Wed Nov 14, 2007 10:48 pm
Location: Perth, (S.o.R.) W.A.

Re: Brooks England Saddle Warranty

Postby Aushiker » Thu Feb 14, 2013 1:30 pm

HappyHumber wrote:I've had a couple of similar repairs done by Abbotsford Cycles in Melbourne. Just phoned ahead and spoke to someone. Was advised to send it in a Express Post Satchel, with an addressed return satchel included so there was less pfaffing around on the return.


mmm isn't it something that one can fix at home?

Andrew
"Pedal-pounding pounce" - D. Fluellen - West Australian 13/1/14
Image
User avatar
Aushiker
 
Posts: 20152
Joined: Tue Jun 05, 2007 1:55 pm
Location: Fremantle, WA

Re: Brooks England Saddle Warranty

Postby il padrone » Thu Feb 14, 2013 1:33 pm

You certainly could with a bit of stretching and farnarkling. Friends of mine have fitted a complete new saddle base and rails to their leather top. But they are DIY fixit gurus.
Riding bikes in traffic - what seems dangerous is usually safe; what seems safe is often more dangerous.
User avatar
il padrone
 
Posts: 18416
Joined: Mon Apr 07, 2008 11:57 pm
Location: Heading for home.

Re: Brooks England Saddle Warranty

Postby outnabike » Thu Feb 14, 2013 1:35 pm

Aushiker wrote:
HappyHumber wrote:I've had a couple of similar repairs done by Abbotsford Cycles in Melbourne. Just phoned ahead and spoke to someone. Was advised to send it in a Express Post Satchel, with an addressed return satchel included so there was less pfaffing around on the return.


mmm isn't it something that one can fix at home?

Andrew


I would just weld another nut onto it. Easy to do with an old stick ark welder with some ss rods, if you have a mate nearby with the welder of course. :D
User avatar
outnabike
 
Posts: 961
Joined: Tue Jan 08, 2013 1:53 pm
Location: Melbourne Vic

Re: Brooks England Saddle Warranty

Postby il padrone » Thu Feb 14, 2013 1:39 pm

Not so easy. The nut is threaded onto the rod to tension the leather. Busted rod = thread is broken.
Riding bikes in traffic - what seems dangerous is usually safe; what seems safe is often more dangerous.
User avatar
il padrone
 
Posts: 18416
Joined: Mon Apr 07, 2008 11:57 pm
Location: Heading for home.

Re: Brooks England Saddle Warranty

Postby Baalzamon » Thu Feb 14, 2013 1:40 pm

Aushiker wrote:
HappyHumber wrote:I've had a couple of similar repairs done by Abbotsford Cycles in Melbourne. Just phoned ahead and spoke to someone. Was advised to send it in a Express Post Satchel, with an addressed return satchel included so there was less pfaffing around on the return.


mmm isn't it something that one can fix at home?

Andrew


Very very painful from what I've seen on the interweb. Takes a heap of pressure to get that nut into position.
Masi Speciale CX 2008 - Brooks B17 special saddle, Garmin Edge 810
Image
Baalzamon
 
Posts: 4609
Joined: Mon Mar 12, 2007 1:23 pm
Location: Yangebup

Re: Brooks England Saddle Warranty

Postby HappyHumber » Thu Feb 14, 2013 1:58 pm

I think I just deferred to the experts (AT) Abbortsfod for the very reason of reported farnarkling. It was one of the rare bike related projects/tasks I was happy to avoid..... as opposed to just procastinate about ;)

One of my repairs was a sheared bolt. On a team professional saddle. Opinions about causes were mixed, it's not altogether uncommon apparently from a lot of 'net accounts. It was said by a few that the quality of parts used by Brooks these days isn't that like used in their original glory days.
- Kym
Please don't assume I'm on Facebook.
User avatar
HappyHumber
 
Posts: 4174
Joined: Wed Nov 14, 2007 10:48 pm
Location: Perth, (S.o.R.) W.A.

Re: Brooks England Saddle Warranty

Postby rifraf » Sat Feb 16, 2013 3:08 pm

http://pedaldamnit.blogspot.com.au/2010 ... anium.html
http://livingwiththewebers.com/art/refu ... her-saddle

rifraf wrote:
Nobody wrote:How's the progress with the Swift going? Is the problem fixed or are you waiting for warranty replacement?


A little less than satisfied with the correspondence and communication content thus far.

I did get a little info from Brooks as to self repair including suggestion of squeezing the front end of the saddle closer together carefully in a vice to aid the shackle not to twist again.
I can only assume it falls under owner maintenance.

I got the feeling Wiggle thought the problem was down to my lack of maintenance as in their corespondents words:

"The bolt on the nose of this saddle requires adjusting at least once a month, this
would have been clear on the instructions that came with it. It does not look like this
has been adjusted throughout the year of use. Due to the leather build of the Brooks
range the saddle material is likely to stretch, you have to adjust the bolt slightly to
grow with this movement during the breaking in period."

I'm unsure of how many turns of the bolt to tighten this may have incurred in their opinion but it gives me the impression that its more than Brooks suggestion of:

"1. Make a mental note of the position of the Tension Pin Nut
2. Slacken off the Nut
3. You should now be able manipulate the Shackle fairly easily and re-locate it so that the shoulders sit on the wall of the Nose piece
4. Re-tension the saddle by moving the nut back to, and beyond the starting position. I would suggest at least full rotation part the starting point."

No clear suggestions as to the cause and effect except Wiggles
"this saddle requires adjusting at least once a month, this would have been clear on the instructions that came with it. It does not look like this has been adjusted throughout the year of use"
apparently putting the issue down to negligence if I'm reading it right.

In answer to my response talking about my prior ownership of Brooks saddles with no twisting issues experience and no adjustment having ever been needed their answer was to send them the saddle and if in their opinion it was down to faulty
parts or workmanship then they'd look at doing a warranty claim.


I just tried to put together (whilst on the vino) some possible relavent waffle, some of which "may" actually be relevant :? ?
Surly Ogre, Carry Freedom Y-frame Trailer, Extrawheel trailer.
User avatar
rifraf
 
Posts: 2523
Joined: Fri Apr 15, 2011 5:55 pm
Location: Two Rocks, WA

Re: Brooks England Saddle Warranty

Postby Aushiker » Sat Feb 16, 2013 7:36 pm

I phone Abbotsford Cycles on Friday ... got the we need to check if we have the bolt in stock will call you back line in a short while. No phone call back.

Not sure what to do now. Will maybe try Abbotsford Cycles again on Monday otherwise I guess I can return it to Brooks England or try and do it myself.

Regards
Andrew
"Pedal-pounding pounce" - D. Fluellen - West Australian 13/1/14
Image
User avatar
Aushiker
 
Posts: 20152
Joined: Tue Jun 05, 2007 1:55 pm
Location: Fremantle, WA

Re: Brooks England Saddle Warranty

Postby il padrone » Sat Feb 16, 2013 7:48 pm

rifraf wrote:I got the feeling Wiggle thought the problem was down to my lack of maintenance as in their corespondents words:

"The bolt on the nose of this saddle requires adjusting at least once a month, this
would have been clear on the instructions that came with it. It does not look like this
has been adjusted throughout the year of use. Due to the leather build of the Brooks
range the saddle material is likely to stretch, you have to adjust the bolt slightly to
grow with this movement during the breaking in period."

Wha ????

I have several Brooks saddles (including at least two bought from Wiggle) and there has never been any such documentation or advice. What I have read of Brooks own advice is to use minimal adjustment of the tension, only where essential.

This really smacks of a cop-out :|
Riding bikes in traffic - what seems dangerous is usually safe; what seems safe is often more dangerous.
User avatar
il padrone
 
Posts: 18416
Joined: Mon Apr 07, 2008 11:57 pm
Location: Heading for home.

Re: Brooks England Saddle Warranty

Postby rifraf » Sat Feb 16, 2013 8:27 pm

il padrone wrote:
Wha ????

I have several Brooks saddles (including at least two bought from Wiggle) and there has never been any such documentation or advice. What I have read of Brooks own advice is to use minimal adjustment of the tension, only where essential.

This really smacks of a cop-out :|


What a wonderfully benign way to express it. :wink: My reply lacked your exquisite subtlety IP. :lol: :lol:
Needless to say I felt somewhat letdown :? :( :evil:
Last edited by rifraf on Sun Feb 17, 2013 2:55 am, edited 1 time in total.
Surly Ogre, Carry Freedom Y-frame Trailer, Extrawheel trailer.
User avatar
rifraf
 
Posts: 2523
Joined: Fri Apr 15, 2011 5:55 pm
Location: Two Rocks, WA

Re: Brooks England Saddle Warranty

Postby Clydesdale Scot » Sat Feb 16, 2013 9:52 pm

Aushiker wrote:mmm isn't it something that one can fix at home?

Andrew, if you have previously used the tension bolt to tighten the leather with normal use, the replacement of the tension bolt should be easier.
instructions
and the Brooks repair expert, Tony Colegrave's suggestions about the length of the tension bolt
parts if none available locally.
Last edited by Clydesdale Scot on Sun Feb 17, 2013 7:29 am, edited 1 time in total.
Philip
ˈfiləp/ a movement made by bending the last joint of a finger against the thumb and suddenly releasing it
User avatar
Clydesdale Scot
 
Posts: 1026
Joined: Tue Mar 03, 2009 11:55 am
Location: Adelaide, SA

Re: Brooks England Saddle Warranty

Postby DavidS » Sun Feb 17, 2013 12:59 am

Doesn't sound like great service. Surely a saddle bolt for a Brooks must be in stock somewhere in Melbourne.

My Brooks is creaking and squeaking and it's driving me batty. Lovely saddle (B17) but it was very slack when I looked at it so I have tightened the adjustment bolt quite a lot. I also put proofide on the saddle and a bit of oil on the underside near the rivets. But it still creaks and squeaks. Any ideas?

DS
Image

Riding: Cannondale Quick Speed 2
User avatar
DavidS
 
Posts: 1328
Joined: Wed Sep 22, 2010 11:24 pm
Location: Melbourne

Re: Brooks England Saddle Warranty

Postby Mulger bill » Sun Feb 17, 2013 11:26 am

Loosen off the tension bolt a fair way Dave and add a faint smear of grease at the bolt/nosepiece interface with a cotton bud before tensioning up again. Never tried it on a Brooks but it did the job on the Tai clone that first made me a leather convert.

Shaun
...whatever the road rules, self-preservation is the absolute priority for a cyclist when mixing it with motorised traffic.
London Boy 29/12/2011
User avatar
Mulger bill
Super Mod
Super Mod
 
Posts: 25800
Joined: Sun Sep 24, 2006 2:41 pm
Location: Sunbury Vic

Re: Brooks England Saddle Warranty

Postby DavidS » Mon Feb 18, 2013 11:16 pm

Mulger bill wrote:Loosen off the tension bolt a fair way Dave and add a faint smear of grease at the bolt/nosepiece interface with a cotton bud before tensioning up again. Never tried it on a Brooks but it did the job on the Tai clone that first made me a leather convert.

Shaun


Thanks, I'll try that. I have a feeling at the moment it might actually be the seat post (Velo Orange, and very nice). So I put some grease on the post and in the shaft it goes into and I'll see if that works first. Although I have tensioned the saddle a lot I think it needed it as it was very soft. Back to almost as hard as new which is what works for the Brooks IMO.

DS
Image

Riding: Cannondale Quick Speed 2
User avatar
DavidS
 
Posts: 1328
Joined: Wed Sep 22, 2010 11:24 pm
Location: Melbourne

Re: Brooks England Saddle Warranty

Postby grantw » Tue Feb 19, 2013 6:34 am

I replaced a snapped bolt on my b17 a year or so ago, the part came from Abbottsford without any dramas but it was a very difficult job to get it in.
Image
User avatar
grantw
 
Posts: 1451
Joined: Mon Nov 09, 2009 10:22 am
Location: Wollongong

Re: Brooks England Saddle Warranty

Postby outnabike » Tue Feb 19, 2013 6:56 am

rifraf wrote:
il padrone wrote:
Wha ????

I have several Brooks saddles (including at least two bought from Wiggle) and there has never been any such documentation or advice. What I have read of Brooks own advice is to use minimal adjustment of the tension, only where essential.

This really smacks of a cop-out :|


What a wonderfully benign way to express it. :wink: My reply lacked your exquisite subtlety IP. :lol: :lol:
Needless to say I felt somewhat letdown :? :( :evil:


And you wonder why the call themselves Wiggle? Or is that wriggle? :lol:
User avatar
outnabike
 
Posts: 961
Joined: Tue Jan 08, 2013 1:53 pm
Location: Melbourne Vic

Re: Brooks England Saddle Warranty

Postby Aushiker » Tue Feb 19, 2013 8:57 am

No response still from Abbortsford Cycles and from Glen Parker Cycles the Brooks "dealer" in WA and I did email them as well, in fact at the same time as I emailed Brooks England ....

I have received the following from Brooks

Dear Andrew,

Please send your saddle to our Smethwick address where we will fit a new tension pin for you we will repair this under warranty as it is only just out of our 2 year warranty. please also enclose a copy of this email for our reference.

Best regards

Steve Green
--------------------------------------------------------------------------------------------
Category: Saddles

Hi I have a Brooks England Team Professional Pro which was purchased in January 2011 and which has broken the tension pin and nut assembly. I have attempted to contact Abbortsford Cycles who I understand repair saddles but without much success. Would you be able to repair this saddle? Thanks Andrew


The saddle is going back to the UK. Once again the lack of anything close to customer service from Australian businesses with their heads in the sand has cost them a lot more than a saddle repair.

Andrew
"Pedal-pounding pounce" - D. Fluellen - West Australian 13/1/14
Image
User avatar
Aushiker
 
Posts: 20152
Joined: Tue Jun 05, 2007 1:55 pm
Location: Fremantle, WA

Re: Brooks England Saddle Warranty

Postby redned » Tue Feb 19, 2013 11:06 am

il padrone wrote:
rifraf wrote:I got the feeling Wiggle thought the problem was down to my lack of maintenance as in their corespondents words:

"The bolt on the nose of this saddle requires adjusting at least once a month, this
would have been clear on the instructions that came with it. It does not look like this
has been adjusted throughout the year of use. Due to the leather build of the Brooks
range the saddle material is likely to stretch, you have to adjust the bolt slightly to
grow with this movement during the breaking in period."

Wha ????

I have several Brooks saddles (including at least two bought from Wiggle) and there has never been any such documentation or advice. What I have read of Brooks own advice is to use minimal adjustment of the tension, only where essential.
|


I just bought a B17 Special and when I read rif's comments, I thought that I must have missed something in the doco that came with it. I am sure there is nothing about constant adjustment.
redned
 
Posts: 390
Joined: Thu Feb 12, 2009 4:45 pm

Re: Brooks England Saddle Warranty

Postby cavebear2 » Tue Feb 19, 2013 12:08 pm

I managed to get a new bolt from Abbotsford Cycles for one of my Swifts (same prob. sheared bolt) I replaced the bolt myself though it took 3 hands to do it. :)
User avatar
cavebear2
 
Posts: 2143
Joined: Sat Oct 27, 2007 12:46 am
Location: Perth

Re: Brooks England Saddle Warranty

Postby Aushiker » Fri Feb 22, 2013 10:25 am

I have received a response from Abbortsford Cycles. The cost of repair including posting to them and back to me works out at $46.50 using those regular service Australia Post satchels and they indicate they repair it the day they receive it. The repair itself is $21.50. Balance is good old Australia Post charges.

To send it back to Brooks England for a warranty repair is approximately $37.00 according to Australia Post's online calculator.

Not much in it really.

Regards
Andrew
"Pedal-pounding pounce" - D. Fluellen - West Australian 13/1/14
Image
User avatar
Aushiker
 
Posts: 20152
Joined: Tue Jun 05, 2007 1:55 pm
Location: Fremantle, WA

Re: Brooks England Saddle Warranty

Postby rifraf » Fri Feb 22, 2013 10:48 am

redned wrote:
I just bought a B17 Special and when I read rif's comments, I thought that I must have missed something in the doco that came with it. I am sure there is nothing about constant adjustment.

You are correct. Seems I was dealing with Wriggle in this case. I must say that Wiggle have been excellent in all my many other dealings with them so I suspect and hope this was either a mistake or someone was having a bad day. I will still buy from Wiggle but am a little wary in my belief in warranty's.
For Brooks Saddle issues I think I'll try to just deal with Brooks direct. :idea:
Surly Ogre, Carry Freedom Y-frame Trailer, Extrawheel trailer.
User avatar
rifraf
 
Posts: 2523
Joined: Fri Apr 15, 2011 5:55 pm
Location: Two Rocks, WA

Next

Return to General discussion

Who is online

Users browsing this forum: No registered users



Popular Bike Shops
Torpedo 7 Torpedo7 AU
Ground Effect Ground Effect NZ
Chain Reaction Cycles CRC UK
Wiggle Wiggle UK
Ebay Ebay AU

“Bicycles BNA Twitter
“Bicycles BNA Facebook
“Google+ BNA Google+
“Bicycles BNA Newsletter

> FREE BNA Stickers
> BNA Cycling Kit