The 'life can be expensive' thread

open topic, for anything cycling related.

Re: The 'life can be expensive' thread

Postby Coolabah » Sat Mar 02, 2013 10:06 pm

KonaCommuter wrote:
That's because so far it's only been two :wink:


LOL, well as we all know there are three kinds of people in this world - those who can count , and those who can't.... :wink:
Coolabah
 
Posts: 148
Joined: Fri Jan 18, 2013 3:54 pm
Location: Sydney

by BNA » Sun Mar 03, 2013 12:02 am

BNA
 

Re: The 'life can be expensive' thread

Postby Shpox » Sun Mar 03, 2013 12:02 am

I'd like to see a store rating system and general reputation introduced to BNA. I know it sucks to give bad feedback but in the same manner that Google Reviews works, you can praise a shop for good service and just as much, denounce them for bad service. It seems to work fantastic for the guys over at whirlpool re: technology stores and although you'd assume people would only jump online to complain, it actually didn't turn out that way. People are happily to vocalise any form of feedback aslong as they know it will have influence (whether by being read or being part of a larger spectrum of feedback).

I understand that some may be upset by feedback and they might contact you, but surely if they are willing to goto that length to register an online complaint, they'd be willing to smooth things over with a customer. A great example is Jack from Prolite that's always has a presence here to help out others with his product. I cannot see why shops couldn't share the same representation.

Good or Bad, Feedback is important. I believe you should be given the option to shame and praise a shop. Surely if a shop gets bad feedback, they'd be willing to increase their online presence and help their reputation. It's only good for them.

As you've mentioned, there's two sides to the coin. If a shop is charging what one might consider to be high prices, you'd at the very least expect an average service. We need shops to vocalize these processes too. I'm sure many of us will be happy to fork over cash for services aslong as they're performed correctly, whether it be fitting a tube or a complete custom build.
User avatar
Shpox
 
Posts: 218
Joined: Tue Feb 07, 2012 11:54 pm
Location: Brisbane, Queensland.

Re: The 'life can be expensive' thread

Postby sogood » Sun Mar 03, 2013 7:30 am

scotto wrote:I really don't see how this has gone on for three pages...

Your ulterior motive has just been exposed now that you've just revived the thread for another round! :p
Bianchi, Ridley, Montague, GT, Garmin and All things Apple :)
RK wrote:And that is Wikipedia - I can write my own definition.
User avatar
sogood
 
Posts: 17055
Joined: Thu Aug 31, 2006 7:31 am
Location: Sydney AU

Re: The 'life can be expensive' thread

Postby Alien27 » Sun Mar 03, 2013 8:16 am

I work in a demo company. The base labourers get about $25per hour, we need to charge them out at $70 per hour to make it worth while.

For what it is worth, i think the current positive naming only, works well. I'm sure there aren't many lbs owners driving around in bmw's and living in the eastern suburbs.
Tom
Image
User avatar
Alien27
 
Posts: 217
Joined: Tue Aug 14, 2012 5:59 pm
Location: Sydney

Re: The 'life can be expensive' thread

Postby elantra » Sun Mar 03, 2013 9:22 am

sogood wrote:I think the central question here is, should tube replacement/repair be considered to be a loss leader or a profit making service for a LBS. In traditional ma and pa LBSs, these can be considered to be a loss leader while margins on other products more than cover the cost of running the business and make a living. These days, LBSs are seeing or needing these services to be revenue generators. Well, do the customers have the wrong expectation or the LBS have the wrong business model?

Yes i have been told by my LBS that doing minor services at a loss will become a thing of the past if you want to survive.
"Technology gives us much more information but Education is never be able to give us the skill to evaluate it"
User avatar
elantra
 
Posts: 1852
Joined: Tue Jan 13, 2009 5:01 am
Location: Trying to avoid the Brisbane traffic.

Re: The LBS shame thread

Postby jpgibson » Sun Mar 03, 2013 9:11 pm

__PG__ wrote:


Oh well...that's inflation for you.

Ha! And the op was about a tube replacement!! :D
jpgibson
 
Posts: 162
Joined: Sat Oct 02, 2010 10:32 am

Previous

Return to General discussion

Who is online

Users browsing this forum: Aushiker, GeoffInBrisbane, jasonc, Sweep, TonyB



Popular Bike Shops
Torpedo 7 Torpedo7 AU
Ground Effect Ground Effect NZ
Chain Reaction Cycles CRC UK
Wiggle Wiggle UK
Ebay Ebay AU

“Bicycles BNA Twitter
“Bicycles BNA Facebook
“Google+ BNA Google+
“Bicycles BNA Newsletter

> FREE BNA Stickers
> BNA Cycling Kit