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Only had the bike a short while before I had to replace the seat and adjust the height as I was getting testicular numbness from the existing saddle, all of which I reported to the shop I purchased it from and at no time was it mentioned not to adjust the seat height or that the seat post may need cutting as it was I only moved it up or down 10mm or so each way to get a comfortable position following the guide markings on the seat post, I did notice that it was very stiff to lower or raise.
I'm a mature rider with enough common sense to know not to force anything, seat post hex screws where properly adjusted with a torque wrench, but the damage is no where near that part of the seat post.
I had issues with the rear wheel spoke nibbles coming away and spokes swinging free which the shop fixed. Also had a rear tire blow out on me after only 4 months.
Hopefully Giant will come to the party
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Although he did say it wasn't a warranty issue, more of a case of the seat post slipping and hitting against the cut away on the seat tube.
I was not prepared to get into a disagreement with the bike shop owner over this as he has been very helpful but I did mention that several people have had a similar problem with the bike as mentioned here and else where.
Thanks Giant for coming to the party.
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Now to the bike itself. Bought a Giant Toolshed HD1 multi-tool thinking it would be sufficient to adjust the seat fixing bolt (to adjust the seat angle). Well I'll be buggered if I can even work out what sort of tool I need to do that. Nothing in any of the manuals that I eventually obtained. Guess it's back to the LBS to ask about that, and to purchase another tool.
At least they did mention that I wasn't to adjust the binder bolt without a torque wrench. They mentioned the torque setting but I've forgotten now. They wanted to sell me a torque wrench with 5,6 & 7Nm settings (from memory) so I seem to recall it's around 6-7Nm. But looking the generic Giant manual they mention 7.8-11.7Nm. And I read here 3-4Nm being bandied about. So fat lot of good the torque wrench they wanted me to buy would do. Luckily I deferred my decision until I'd done a bit more research.
Anyway, 2 trips to the bike shop and 1 purchase later and I still can't adjust the seat angle or height. What a PITA.
Sadly I couldn't recommend my LBS to anyone. My free 3 month service will be the last visit. Tried to support them, but they're hopeless. They stock next-to-nothing anyway. I've already found a better one, slightly farther away but streets ahead in terms of stock and customer service.
2011 Schwinn Sporterra Comp
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tcdev wrote:Now to the bike itself. Bought a Giant Toolshed HD1 multi-tool thinking it would be sufficient to adjust the seat fixing bolt (to adjust the seat angle). Well I'll be buggered if I can even work out what sort of tool I need to do that. Nothing in any of the manuals that I eventually obtained. Guess it's back to the LBS to ask about that, and to purchase another tool.
The proper solution is sell the seatpost to some other poor sod and get a Niner RDO or Syntace P9 (?) which are both complaint composite two bolt seatposts or there's the USE carbon shokpost. There's some nice titanium ones too...all two bolt.
If you do get a new seatpost though...don't get a Thomson (unless it is one of their droppers). They are wonderful things but have all the compliance of steel RHS and your back and bum may not appreciate it on the hardtail.
The Giant 1 bolt set-up on their seat posts is a proper balls up of a thing and a right royal PoS. You actually need two different sized hex keys to get the single bolt undone...and the Giant torque setting suggestion is about right...for all the good it will do you in the long run.
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I know this was an old thread but... Do LBS really charge for a warranty frame replacement? I would have assumed that Giant would reimburse the LBS for the cost of swapping the gear?_mike_ wrote:Good news was the frame was replaced under warranty. He paid the dealer $$$ to swap all the gear over so was down $150ish.
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Quote "The remedies you can seek from the retailer who sold you the product include a repair, replacement, or refund and in some cases compensation for damages and loss.
The retailer can’t refuse to help you by sending you to the manufacturer or importer."
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