open topic, for anything cycling related.
Kudos, again to Giant. They recently looked after another one of their customers who was reporting about a problem here on the forums and I like to think that the forum doesn't actually leverage the ability to get a resolution when its the right thing to do.
Similar situation large split just where seat tube curves away in my Giant Defy 3 composite, only manual I got from the dealer was a blue generic manual nothing mentioned about seat post cutting etc, nor was the bike fitted to my height.
Only had the bike a short while before I had to replace the seat and adjust the height as I was getting testicular numbness from the existing saddle, all of which I reported to the shop I purchased it from and at no time was it mentioned not to adjust the seat height or that the seat post may need cutting as it was I only moved it up or down 10mm or so each way to get a comfortable position following the guide markings on the seat post, I did notice that it was very stiff to lower or raise.
I'm a mature rider with enough common sense to know not to force anything, seat post hex screws where properly adjusted with a torque wrench, but the damage is no where near that part of the seat post.
I had issues with the rear wheel spoke nibbles coming away and spokes swinging free which the shop fixed. Also had a rear tire blow out on me after only 4 months.
Hopefully Giant will come to the party
As I probably said previously. A frame design that doesn't allow for seatpost slip without damage is a design failure IMO. I suspect they'll get a lot of returns on that design and eventually change it.
Saw an ad today for the Merida 905E Di2 Ultegra for under 3k. I have no first hand information on how the Merida frames are but someone I ride with does 150 odd a week on his 905E and loves it. 100 of which is his regular weekend ride.
According to the bike shop Giant have come to the party with a new frame in good faith.
Although he did say it wasn't a warranty issue, more of a case of the seat post slipping and hitting against the cut away on the seat tube.
I was not prepared to get into a disagreement with the bike shop owner over this as he has been very helpful but I did mention that several people have had a similar problem with the bike as mentioned here and else where.
Thanks Giant for coming to the party.
Who is online
Users browsing this forum: No registered users