im_no_pro wrote:Depends on what warranty you are talking about. Your statutory warranty (ACL) is between consumer & retailer and has absolutely zero to do with manufacturer/wholesaler/distributor/etc. Under ACL the retailer cannot refuse to deal with it and palm you off to their supplier. Manufacturer warranties are always in addition to the statutory warranty and often have little to nothing to do with the retailer. Although any half decent retailer should offer to liaise with the manufacturer on your behalf, they are not legally obliged to. The provision of such warranties is referred to in ACL, but only to point out that it cannot exclude any rights you have under statutory warranty.
It depends what you are talking about. My tv is too big and heavy to move easily, so the warranty service is provided on site by the manufacturer. If I wanted to, I could ask the retailer to call the manufacturer to call me to arrange a time for a service tech to visit... but it seems easier to liaise directly with the manufacturer. It's not that the retailer is palming me off on the manufacturer, it's a matter of practicality and what is easier for the customer.
However, if I did have an issue with the warranty and wasn't happy, that's where I would ask the retailer to intervene on my behalf. In fact, when I first raised the warranty issue, the retailer gave me the service number to call but told me if I wasn't happy with the outcome to let them know.