Garmin 520 Issue

Arbuckle23
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Garmin 520 Issue

Postby Arbuckle23 » Mon Oct 23, 2017 9:05 am

Has anyone had issues with the Micro USB port on their 520?

Mine has decided to not connect for charging (or connecting to computer) unless you hold your tongue the right way.
Tried several different leads, so that is not the issue. Appears it may be in the socket or the board.

It is out of warranty and I can't claim Australian Consumer Law as I bought it overseas, not from a seller who claims an Australian website.

If no ideas I may have to buy something else. An Elemnt Bolt may have to take it's place.

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hamishm
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Re: Garmin 520 Issue

Postby hamishm » Mon Oct 23, 2017 9:27 am

Did it get wet? You might need to clean it up with a bit of electrical contact cleaner (eg https://www.jaycar.com.au/contact-clean ... n/p/NA1012) or even WD40.

Arbuckle23
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Re: Garmin 520 Issue

Postby Arbuckle23 » Mon Oct 23, 2017 9:34 am

hamishm wrote:Did it get wet? You might need to clean it up with a bit of electrical contact cleaner (eg https://www.jaycar.com.au/contact-clean ... n/p/NA1012) or even WD40.


I don't do rain :)

Sorry, no never got wet. Jiggling a bit makes contact if you get lucky. It is on charge at the moment, not game to go near it in case it loses connection again.

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MichaelB
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Re: Garmin 520 Issue

Postby MichaelB » Mon Oct 23, 2017 1:08 pm

SNAP !!

Did you just do the last update ?

Had exactly the same issue (no problems on the charge before that) directly after the update.

In order to get it to charge, I had to set it up the place a bit (and maintain) pressure on the micro usb.

Hmmmmmm

Arbuckle23
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Re: Garmin 520 Issue

Postby Arbuckle23 » Mon Oct 23, 2017 1:58 pm

Been happening for a few weeks, getting worse now. I was blaming leads at first.
Not sure if it started before or after the last update.

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hamishm
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Re: Garmin 520 Issue

Postby hamishm » Mon Oct 23, 2017 2:11 pm

Arbuckle23 wrote:Sorry, no never got wet. Jiggling a bit makes contact if you get lucky. It is on charge at the moment, not game to go near it in case it loses connection again.

Probably faulty board then, maybe the connector came loose. You might be able to get an electronics technician to repair it but it might not be worthwhile.

Sorry to say that was the risk you took when you bought it overseas. Garmin replaced my first Edge 800 with a USB fault even after the 12 month warranty had expired.

Why do you mention the consumer law? It doesn't help you beyond the warranty.

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hamishm
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Re: Garmin 520 Issue

Postby hamishm » Mon Oct 23, 2017 2:12 pm

MichaelB wrote:Had exactly the same issue (no problems on the charge before that) directly after the update.

Wot?! I don't think software upgrades have started causing mechanical faults.

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MichaelB
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Re: Garmin 520 Issue

Postby MichaelB » Mon Oct 23, 2017 2:19 pm

hamishm wrote:
MichaelB wrote:Had exactly the same issue (no problems on the charge before that) directly after the update.

Wot?! I don't think software upgrades have started causing mechanical faults.


May not have been a mech fault. Garmin updates sometimes do weird things.

But likely just a matter of timing ....

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Re: Garmin 520 Issue

Postby eeksll » Mon Oct 23, 2017 2:30 pm

hamishm wrote:Why do you mention the consumer law? It doesn't help you beyond the warranty.


http://www.abc.net.au/news/2011-06-07/b ... ts/2749924

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MichaelB
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Re: Garmin 520 Issue

Postby MichaelB » Mon Oct 23, 2017 2:35 pm

Will have to see what I can do. My last interaction with where I bought it from (Highly Tuned Athletes) was, let’s be polite, rubbish.
May persist a little and see how it goes, but not sure what can be done.

Arbuckle23
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Re: Garmin 520 Issue

Postby Arbuckle23 » Mon Oct 23, 2017 2:38 pm

eeksll wrote:
hamishm wrote:Why do you mention the consumer law? It doesn't help you beyond the warranty.


http://www.abc.net.au/news/2011-06-07/b ... ts/2749924



Exactly.
I represent a machinery manufacturer in dealing with warranty claims and am acutely aware of the implications of the Competition and Consumer Act 2010

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Re: Garmin 520 Issue

Postby Philistine » Mon Oct 23, 2017 3:08 pm

My Garmin 200 occasionally has trouble communicating with my PC. I change the PC end of the lead to a different USB port, and, if that doesn't fix it, I remove and replace the lead at the Garmin end. If I still have no joy (almost unheard of), I wipe the metal parts of the lead with a piece of cloth soaked in metho. CD or DVD cleaning fluid will do instead. I believe (don't ask me for evidence) that oil from my fingers gets on the leads and prevents proper contact, and the metho gets rid of it.

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RonK
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Re: Garmin 520 Issue

Postby RonK » Mon Oct 23, 2017 3:25 pm

You need to read this recent thread.
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hamishm
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Re: Garmin 520 Issue

Postby hamishm » Mon Oct 23, 2017 5:05 pm

eeksll wrote:
hamishm wrote:Why do you mention the consumer law? It doesn't help you beyond the warranty.


http://www.abc.net.au/news/2011-06-07/b ... ts/2749924

Fair enough. Hard to know what's reasonable for a sport device which is always going to be bounced around on the bike etc. I would say the USB port is always the weakest link on Garmin devices though.

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MichaelB
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Re: Garmin 520 Issue

Postby MichaelB » Tue Oct 24, 2017 2:16 pm

RonK wrote:You need to read this recent thread.


Rang Garmin Aus - refurbished Edge 520 is $141.96 (yep that’s right ...) and a unit is express posted out 5-7 working days after they receive yours

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RonK
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Re: Garmin 520 Issue

Postby RonK » Tue Oct 24, 2017 2:40 pm

MichaelB wrote:
RonK wrote:You need to read this recent thread.


Rang Garmin Aus - refurbished Edge 520 is $141.96 (yep that’s right ...) and a unit is express posted out 5-7 working days after they receive yours

One of the reasons I refuse to buy Garmin. I had this problem with the power port way back on the Edge 305 and they still haven't fixed what is obviously a common quality problem. Instead they want you to pay to fix what should have been subject to a recall.
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MichaelB
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Re: Garmin 520 Issue

Postby MichaelB » Tue Oct 24, 2017 3:52 pm

One thing I will be doing is holding out as long as possible and in the meantime looking seriously at the Wahoo Bolt.

Mind you, the 305 and the 500 I had before lasted quite well, so 1st real issue for me over a 10 year period

Arbuckle23
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Re: Garmin 520 Issue

Postby Arbuckle23 » Wed Oct 25, 2017 10:46 am

Emailing Garmin support to see what they can advise or do for me.
Given I am out of standard warranty and not purchased in Aus I suspect this will present a challenge.
Will advise once sorted either way.

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Re: Garmin 520 Issue

Postby eeksll » Wed Oct 25, 2017 11:21 am

hamishm wrote:
eeksll wrote:
hamishm wrote:Why do you mention the consumer law? It doesn't help you beyond the warranty.


http://www.abc.net.au/news/2011-06-07/b ... ts/2749924

Fair enough. Hard to know what's reasonable for a sport device which is always going to be bounced around on the bike etc. I would say the USB port is always the weakest link on Garmin devices though.


I have the 910 XT and one of the things I wasn't a fan of is it uses its own charging clip not a micro usb port. So I guess there are pros and cons with most scenarios.

Having said that, I would guess most people use the micro usb port on their phones 10 times more than they use the garmin usb port yet the phones seem to hold up. So it must be a garmin design issue.

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MichaelB
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Re: Garmin 520 Issue

Postby MichaelB » Wed Oct 25, 2017 12:51 pm

Been thinking a bit. DC Rainmaker did a REALLY in depth comparison between Edge 520 vs Wahoo Bolt and there is also an interesting comparison between the Edge 520 & 25.

The latter may be more interesting to me, as a mate has an Edge 25 that he doesn't use anymore (he has an Apple watch), so if the 520 dies, that may the simplest option (and by far the cheapest), as there are not many discounts seemingly around on the Bolt, and it's A$399.

we'll see what happens .....

Arbuckle23
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Re: Garmin 520 Issue

Postby Arbuckle23 » Wed Oct 25, 2017 1:19 pm

MichaelB wrote:Been thinking a bit. DC Rainmaker did a REALLY in depth comparison between Edge 520 vs Wahoo Bolt and there is also an interesting comparison between the Edge 520 & 25.

The latter may be more interesting to me, as a mate has an Edge 25 that he doesn't use anymore (he has an Apple watch), so if the 520 dies, that may the simplest option (and by far the cheapest), as there are not many discounts seemingly around on the Bolt, and it's A$399.

we'll see what happens .....


I read that review, it seems there is not that much between the 520 & Bolt. I am annoyed with the failure as I really like my 520, it does everything I want it to do. If Garmin dosn't want to help me with what I would call an early failure of a device that should clearly last longer I will bite the bullet and get a Bolt I think.

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MichaelB
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Re: Garmin 520 Issue

Postby MichaelB » Wed Oct 25, 2017 1:24 pm

There is a long thread on WW re the Bolt, and most that have it is because they are fed up with garmin for one reason or another.

The fact that the Edge 25 di9oesn't the the Micro USB to fail either will prob tip me in that direction.

I'd love to get the Omata, but can't even afford the Bolt let alone one of those !!

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Re: Garmin 520 Issue

Postby Arbuckle23 » Wed Oct 25, 2017 1:40 pm

I need the phone notifications for when on call for work, so the cheaper units can't work for me.

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MichaelB
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Re: Garmin 520 Issue

Postby MichaelB » Wed Oct 25, 2017 7:27 pm

Arbuckle23 wrote:I need the phone notifications for when on call for work, so the cheaper units can't work for me.


Edge 25 has the notifications. Have a good look at DC Rainmakers site, he does some really good tables of features

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Re: Garmin 520 Issue

Postby ValleyForge » Wed Oct 25, 2017 8:57 pm

Arbuckle23 wrote:I need the phone notifications for when on call for work, so the cheaper units can't work for me.

I've found the SMS notification on my last few units unreliable. I have reverted back to a Plantronics earpiece; it will do replies and commands.
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