- Posts: 1
- Joined: Fri Sep 28, 2012 11:32 pm
Well I just recently had such an experience. I had a customer pleading with me to attend to his bike before Christmas - and as I was so busy, at first I said no - after which I felt bad and stupidly said OK ...as you all may well have guessed, yes I am a bicycle mechanic.
I did the customers bike to the best I could do in the time I had as he wanted to ride the next day - I will say I was not happy with the finished bike but it was only cosmetic,the bike worked fine and I was told this by the customer. I also told him I would make the bike look good after the shop had become quiet again.
But as I found out the hard way, this was not good enough. So instead of coming back to me to do as I promised, and finish the bike, he let everyone tell him what a !! BAN ME NOW FOR SWEARING !! job was done on the bike, yet it rode perfectly...! So of course he went to another bike shop so that they could tear the !! BAN ME NOW FOR SWEARING !! out of my work. No, he didn't say I was rushed or that I was incredibly busy,\ that I dropped everything to get his bike ride-able in time. He just agreed with the shop and proceeded to tell my boss how !! BAN ME NOW FOR SWEARING !! the job was.
So to all you so-called 'friends' that just need a bike mechanic when it suits you and you don't give a !! BAN ME NOW FOR SWEARING !! who you hurt, have some heart and some gut's to front the person who is supposed to be your so-called mate...!
As you all can see this hurt me alot that he did not have the balls to talk to me about his ISSUES...
LESSON LEARNT, NEVER AGAIN!
- Posts: 248
- Joined: Wed Jul 04, 2012 3:30 pm
- Location: Townsville
YOU let your incomplete work out. Full stop.
Learn. Take responsibility. Do the Job correctly first time every time.
BTW, I was a aircraft mechanic, I was never rushed that I didn’t do my work to 100%, ever, even though many of my peers derided me and I had plenty of pressure put on me by pilots.
- Posts: 17152
- Joined: Thu Aug 31, 2006 7:31 am
- Location: Sydney AU
You can still be kind and sympathetic (a much desired trait in society and customer relations), but just need to better manage the process and always have a fall back position. For a start, have your manager involved so that he knows the ins and outs and the agreement. Then be selective with your customer. Finally, learn your limits. If you can't handle it to a reasonable standard, then don't pick it up in the first instance. If you are to pick up a job, then be prepared to go into overtime and finish it properly.
RK wrote:And that is Wikipedia - I can write my own definition.
- Posts: 1177
- Joined: Tue Sep 01, 2009 12:21 am
- Location: Perth, Western Australia
Keep your special care for people who would bail you out of jail.
Child like impatience, instant gratification and nagging come to mind. Reminds me of this pearler that might cheer you up.
http://www.bicycle.net/2008/how-to-enra ... ng-hipster
- Posts: 2895
- Joined: Wed Jun 18, 2008 1:29 pm
- Location: Brisbane
Cycling is sometimes like bobbing for apples in a bucket full of dicks. - SydGuy
- Mulger bill
- Super Mod
- Posts: 28093
- Joined: Sun Sep 24, 2006 2:41 pm
- Location: Sunbury Vic
roadie1 wrote:I will say I was not happy with the finished bike but it was only cosmetic,the bike worked fine and I was told this by the customer.
You are saying that you let the bike out the door serviced as required to proper function but presumably you left some greasy marks and suchlike behind?
And your mate, who gave you this rush job that I'm guessing you squeezed into an already busy schedule had the gall to whinge about some pawprints?
Sod him, he aint no mate.
Next time he asks, (and he will) point him toward the tool rack and tell him to go nuts.
London Boy 29/12/2011
- uncle arthur
- Posts: 1387
- Joined: Tue Oct 02, 2007 9:45 pm
- Location: Brisvegas
So you lost a friend - his loss really. Next time he asks of you, tell him to %$#(AT) off.
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