ovie68 wrote:I cycle along Ranford Road in Canning Vale and the area between the railway bridge and Roe Highway has gravel and debris all across the bike lane. I have sent 2 requests to Canning Council to get the road cleaned, with no success. Anyone have any suggestions on how to get the bike lane cleared?
That is not at all acceptable for Council to ignore you. My suggestion is:
1. I assume you have sent the request via this page: http://www.canning.wa.gov.au/Contact/contact-us.html
. If not, make sure you do, and keep a record of when you sent them and any reference number they respond with.
2. Ring the Council's customer service and ask to be updated on the requests. Given them the dates, your name, the request number (if you have it). The desk staff are usually apologetic in my experience.
3. Ask for a reference number and a response time. If they haven't responded or fixed the issue within this time (usually 2 weeks), call them again and ask for an explanation.
4. If you still have no luck after this time, make a complaint to the WA Ombudsman:http://www.ombudsman.wa.gov.au/Contact_Us/Contact.htm
I am just about at Stage 4 with a particular Local Government who has ignored me for nearly 12 months. If I cared more about it (e.g. your issue), I would've done it sooner.