Garmin Edge 800 connection problem
Posted: Fri Nov 09, 2012 1:37 pm
Hi All, I have a problem with my Edge 800 and I wonder if anybody else has had the same issue and whether or not they were able to overcome it.
The problem: The unit is no longer recognised by my pc, I connect it to the computer via the usb cable like I always have in the past and the computer says something about the usb device having malfunctioned.
The history: My partner won the device at the Scody High Country Cycle Challenge in March this year and I claimed it as my own (thanks dear!). It had been working flawlessly up until early October when I participated in a particularly wet race. The unit worked immediately after the race but after the next ride (a day or two later) the problem appeared. The unit still charges via usb, and all other aspects of it appear to work as normal, I just can't get the data off it.
What I've tried: I tried different computers (pc/mac/laptop), different usb cables and usb ports, downloaded the latest drivers, tried connecting it while it is turned on and turned off.
What Garmin says: I can send it in and they will have a look ($38.50), then if it is deemed to be a manufacturing fault I can have it replaced... for $149. So if it is their fault, it will cost me a minimum of $187.50 to get it fixed. I didn't ask what would happen if it was deemed to be my fault, I guess I pay the $38.50 and they expect me to buy a new unit?
My questions are:
1. Has anybody had the same problem?
2. Has anybody who has had the problem been able to solve it without sending back to Garmin? and if so what was the solution?
3. Can anybody think of something that I haven't tried that might help?
Thanks
The problem: The unit is no longer recognised by my pc, I connect it to the computer via the usb cable like I always have in the past and the computer says something about the usb device having malfunctioned.
The history: My partner won the device at the Scody High Country Cycle Challenge in March this year and I claimed it as my own (thanks dear!). It had been working flawlessly up until early October when I participated in a particularly wet race. The unit worked immediately after the race but after the next ride (a day or two later) the problem appeared. The unit still charges via usb, and all other aspects of it appear to work as normal, I just can't get the data off it.
What I've tried: I tried different computers (pc/mac/laptop), different usb cables and usb ports, downloaded the latest drivers, tried connecting it while it is turned on and turned off.
What Garmin says: I can send it in and they will have a look ($38.50), then if it is deemed to be a manufacturing fault I can have it replaced... for $149. So if it is their fault, it will cost me a minimum of $187.50 to get it fixed. I didn't ask what would happen if it was deemed to be my fault, I guess I pay the $38.50 and they expect me to buy a new unit?
My questions are:
1. Has anybody had the same problem?
2. Has anybody who has had the problem been able to solve it without sending back to Garmin? and if so what was the solution?
3. Can anybody think of something that I haven't tried that might help?
Thanks