FSA BB failure after 2500kms and 11 months from purchase
Posted: Fri Dec 21, 2012 12:19 pm
So two weeks ago my bottom bracket failed on the way to work. FSA MegaExo Bottom Bracket (Omega) for a road bike. On an uphill the crank started slipping and then stuck like it was in glue and wouldn't budge forwards or backwards. No warning either from what I can tell from my limited bike knowledge!
I managed to limp it to work (luckily had pretty much done all the uphill and could freewheel downhill to work and walked it the last 200 metres uphill). A local bike handyman pulled the BB off the bike and it was clear that the left hand side bearings had failed.
As it was only 11 months since I purchased the bike from the LBS and I'd only done approx. 2500 kms on it (admittedly commuting to work in Melbourne rain, hail or shine, but only on roads and only for about 5.5 kms eachway) I sent the bottom bracket back to the bicycle store to see if they could get it replaced under warranty.
Since the LBS franchise didn't have any in stock at any of their stores they sent the faulty BB to the Australian supplier (in Sydney). Now two weeks on the Australian supplier has said they won't replace the BB under warranty (saying it is somehow my fault that one of their BB cups failed).
Apparently the supplier is willing to discuss giving me a discount on a new FSA BB of the same or more expensive value but I'm pretty annoyed at their refusal to replace this part when (I believe) it shouldn't have failed so quickly.
Looking online it won't kill my wallet to buy a new BB of the same brand to fit my crankset (approx. $45) and it seems from trying a Shimano BB of the same specs with my crankset that I have to buy the same brand and style as none of the other ones are compatible (although I didn't want to due to this one's failure).
I also heard from the LBS that apparently this supplier is being inundated with warranty claims on FSA (not reassuring!).
Is this normal? What could I possibly have done wrong for the BB to have failed so quickly? I hadn't pulled the part out of the bike or tampered with it in any way.
Any advice appreciated.
I managed to limp it to work (luckily had pretty much done all the uphill and could freewheel downhill to work and walked it the last 200 metres uphill). A local bike handyman pulled the BB off the bike and it was clear that the left hand side bearings had failed.
As it was only 11 months since I purchased the bike from the LBS and I'd only done approx. 2500 kms on it (admittedly commuting to work in Melbourne rain, hail or shine, but only on roads and only for about 5.5 kms eachway) I sent the bottom bracket back to the bicycle store to see if they could get it replaced under warranty.
Since the LBS franchise didn't have any in stock at any of their stores they sent the faulty BB to the Australian supplier (in Sydney). Now two weeks on the Australian supplier has said they won't replace the BB under warranty (saying it is somehow my fault that one of their BB cups failed).
Apparently the supplier is willing to discuss giving me a discount on a new FSA BB of the same or more expensive value but I'm pretty annoyed at their refusal to replace this part when (I believe) it shouldn't have failed so quickly.
Looking online it won't kill my wallet to buy a new BB of the same brand to fit my crankset (approx. $45) and it seems from trying a Shimano BB of the same specs with my crankset that I have to buy the same brand and style as none of the other ones are compatible (although I didn't want to due to this one's failure).
I also heard from the LBS that apparently this supplier is being inundated with warranty claims on FSA (not reassuring!).
Is this normal? What could I possibly have done wrong for the BB to have failed so quickly? I hadn't pulled the part out of the bike or tampered with it in any way.
Any advice appreciated.