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10 weeks and still no Specialized wheel/freewheel hub.

Posted: Thu Aug 10, 2017 3:19 am
by IamGroot
After my last XC event I took the rear rim to be trued, 2 spokes replaced and have a new freewheel hub fitted.
That was 5 weeks ago and still no freewheel hub and the bike shop said they had to order the original Specialized hub and that's the hold up.
Where's the part coming from China and on a slow boat how is this even possible when the bike is only 4 years old.

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Thu Aug 10, 2017 9:21 am
by Neddysmith
The boats have been stopped coming from Indo.........:P

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Thu Aug 10, 2017 2:19 pm
by macca33
Not uncommon - a bloke local to me is still waiting on a replacement for his Roval road hub which failed around 18 months ago now. As many would know, Roval is a premium-priced wheelset, whether the quality is aligned with the pricing, I cannot say ........

I've also heard on the grapevine that Specialized is almost set to change its retail / spare parts / accessories model - interesting times ahead....

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Mon Aug 14, 2017 1:49 am
by jackthelad
My Rule of thumb,
if you cant buy the spares on ebay/chainreaction wiggle. i dont buy it
i have Chris King /DT Swiss and Hope hubs,
all with spare parts, websites and video tutorials to help you rebuild your hubs, wheels, Forks etc
i wouldnt trust most australian wholesalers anymore, who are running on the minumum stock and back order model for parts ...
Dont Specialised used DT Swiss internals, cant you just buy DT Swiss parts to replace....

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Mon Aug 14, 2017 3:11 pm
by Calvin27
jackthelad wrote:My Rule of thumb,
if you cant buy the spares on ebay/chainreaction wiggle. i dont buy it


Same. Especially for a mtb where hubs take lots of abuse. The most I ever get upset about is the ridiculous pricing like $100 for freewheel body. But cost aside, at least I can get rolling within a few days.

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Tue Aug 15, 2017 12:00 pm
by singlespeedscott
Just stick with wheels from Shimano/Fulcrum/Campagnolo/DT/Mavic. They are reasonably durable and parts are easily and quickly sourced online.

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Tue Aug 15, 2017 12:22 pm
by jackthelad
If you remove the cassette body from the hub, with a 10 or 12mm allen key
i'm sure this body of online advisors, would be able to find u a replacement
hopefully you are not just replacing, because of scoring on the cassette body?
Nothing a file won't fix.... and if it is a sealed bearing, probably replaceable, by your local bearing shop...
If you are at the point of no return, and ready to cut and relace new hubs into rim, you have nothing to lose
a few pics of said hub would be helpful

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Mon Aug 21, 2017 3:10 pm
by Velo13
jackthelad wrote:If you remove the cassette body from the hub, with a 10 or 12mm allen key
i'm sure this body of online advisors, would be able to find u a replacement


We can try, but there are so many iterations out there. Without having it in your hand, it's tough.

It's highly likely that this hub is produced by Novatec or Powerway - both good enough quality. However most "big brands" then request slight modifications to the hub shell/freehub mechanism to ensure that you are locked into their own spare parts. Big S and T are guilty here.

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Wed Aug 23, 2017 4:30 pm
by AUbicycles
Specialized Australia did a big staff downsize last year and it could be connected both with admin and management of the inventory (speculation) and simply whether it is in stock. Potentially you have shipping from their distibution hub in Asia and then from Specialized Australia to the shop.

You can query the shop whether they know or can find out why there is a delay and see if they can get a qualified answer when the hub will be delivered.

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Sun Sep 10, 2017 4:05 am
by IamGroot
update - 7 weeks now and the bike shop called to say the rim is ready so they freighted it out. Opened the box and found they had'nt refitted the bearings, axle or the shewer, hadnt replaced the broken spokes or fitted a new band. Unbelievable had to laugh, freighted it back with again a detailed list of the things I wanted doing.

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Mon Sep 11, 2017 4:21 pm
by jackthelad
Laughable,
cheaper, for new wheel from CRC or wiggle, to your door, than deal with wholesalers and retailers in australia

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Tue Sep 12, 2017 12:16 pm
by Mugglechops
I broke mine on my Fatboy and rang a shop 130kms away. They sent me a replacement and I had it within the week.

I just read the serial number to the shop and they ordered it.

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Tue Sep 12, 2017 10:56 pm
by BenGr
I had my freehub break while on tour a few years ago. Dropped into a bike shop Sat afternoon, was told to come on tomorrow to get diagnosed, part ordered Monday when suppliers were open and arrived and fitted midday Tuesday. Same issue happened at the end of the trip, and I got it fixed at home(I've since retired the wheel) and after 2 weeks I had to call to find out that the part hadn't even arrived yet.

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Sat Sep 16, 2017 4:39 am
by IamGroot
Mine just gets better, they through out the axle and other associated parts and had to reorder them but there also coming on the slow boat from China. Missing riding me MTB bike been a couple of months now, might even just go buy a new Merida XT Edition and be done forever with that bike shop.

Re: 5 weeks and still no Specialized freewheel hub.

Posted: Sat Sep 16, 2017 3:44 pm
by jackthelad
i'd ask for a replacement loaner wheel, until, it arrives, if they have thrown parts away, they have gone beyond stupid...

Re: 10 weeks and still no Specialized wheel/freewheel hub.

Posted: Sat Oct 07, 2017 12:10 am
by IamGroot
13 weeks now and still no axle, bearing, seals, spokes or band. The only good news is I've ordered a new XC 29er hardtail.