Hi Guys,
Purchased a new Trek Domane 3 months ago and while adjusting the rear light strap noticed a crack near the bottom of the seat tube mast which comes out of the frame.
Contacted the shop and sent heaps of close up photo's, living 3 hours away and work makes it a bit hard to take the bike in at this stage but for some reason Trek cannot see this crack yet the guys at the shop can from the photos. I asked whether I can still ride it, 2 weeks now and no response from them with no other bike I'm still riding it unless told not too.
The shop has been great Trek have dragged their feet at this stage.
https://www.instagram.com/p/BY5Rigejg7- ... indoschoco
https://www.instagram.com/p/BY5RLuMDRov ... indoschoco
Can you see it?
-
- Posts: 11
- Joined: Fri Dec 06, 2013 6:42 am
- open roader
- Posts: 3647
- Joined: Tue Jul 28, 2009 7:05 pm
- Location: Dueling Banjo Country, Otway fringes, Victoria
Re: Can you see it?
Postby open roader » Mon Sep 11, 2017 8:04 pm
Yeah, I can see it and I don't like the look of the pic in the top most link, that is a fair highlight/shadow differential.
It still could be a paint de-lamination but it's a thick lift off and looks heavier than a lot of white paint cracks I view online.
Even if it's only a paint crack after 3 months that is simply not good enough and warranty should be pursued.
I'd remove your light bracket and carefully clean any residue off the seatpost then photograph again in broad daylight, pref multiple angles / aspects to illustrate your point then re-submit to Trek and CC the LBS.
Keep a diary of your communications to and from shop and Trek and copies of any photos you send etc as these warranty claims can become epic in my experience.
It still could be a paint de-lamination but it's a thick lift off and looks heavier than a lot of white paint cracks I view online.
Even if it's only a paint crack after 3 months that is simply not good enough and warranty should be pursued.
I'd remove your light bracket and carefully clean any residue off the seatpost then photograph again in broad daylight, pref multiple angles / aspects to illustrate your point then re-submit to Trek and CC the LBS.
Keep a diary of your communications to and from shop and Trek and copies of any photos you send etc as these warranty claims can become epic in my experience.
3rd class cycling is always better than 1st class walking
-
- Posts: 11
- Joined: Fri Dec 06, 2013 6:42 am
Re: Can you see it?
Postby choco27 » Mon Sep 11, 2017 8:23 pm
Thanks for your reply, I have taken a lot of pics at different angles and will take your advice in regards to removing the light strap and cleaning the seat post as well.
- open roader
- Posts: 3647
- Joined: Tue Jul 28, 2009 7:05 pm
- Location: Dueling Banjo Country, Otway fringes, Victoria
Re: Can you see it?
Postby open roader » Mon Sep 11, 2017 8:32 pm
I find that some companies get very bolshie if you have 'molested' their product - even with something as simple and fit for purpose as a rear light fitting/clamp and it's best to either not show them that part or remove it to make the viewer focus on what you want them to focus on........... my experience anyhow.
There is no substitute for daylight if you want stark clarity to illustrate in your photos - any camera will do a better job in bright daylight.
Have you tried tapping the area lightly with a heavy nail or similar to listen if the tone of the carbon sounds different in the affected area. If it does, I'd not be riding it until your LBS gives a definitive diagnosis.
There is no substitute for daylight if you want stark clarity to illustrate in your photos - any camera will do a better job in bright daylight.
Have you tried tapping the area lightly with a heavy nail or similar to listen if the tone of the carbon sounds different in the affected area. If it does, I'd not be riding it until your LBS gives a definitive diagnosis.
3rd class cycling is always better than 1st class walking
-
- Posts: 11
- Joined: Fri Dec 06, 2013 6:42 am
Re: Can you see it?
Postby choco27 » Wed Sep 13, 2017 6:03 pm
Mate to the letter they mention the rear light clamp may have caused the "clear coat" to crack what a farken joke the clamp is soft plastic and there's no way it would exert that much force to do that if it did then their build is crap. Anyway I agreed to keep an eye on it to see if it gets worse and take it into the shop when I get a chance so they can have a proper look, does anyone know who could give me a 2nd opinion in Adelaide when I'm down there?open roader wrote:I find that some companies get very bolshie if you have 'molested' their product - even with something as simple and fit for purpose as a rear light fitting/clamp and it's best to either not show them that part or remove it to make the viewer focus on what you want them to focus on........... my experience anyhow.
There is no substitute for daylight if you want stark clarity to illustrate in your photos - any camera will do a better job in bright daylight.
Have you tried tapping the area lightly with a heavy nail or similar to listen if the tone of the carbon sounds different in the affected area. If it does, I'd not be riding it until your LBS gives a definitive diagnosis.
Jump to
- General Australian Cycling Topics
- Info / announcements
- Buying a bike / parts
- General Cycling Discussion
- The Bike Shed
- Cycling Health
- Cycling Safety and Advocacy
- Women's Cycling
- Bike & Gear Reviews
- Cycling Trade
- Stolen Bikes
- Bicycle FAQs
- The Market Place
- Member to Member Bike and Gear Sales
- Want to Buy, Group Buy, Swap
- My Bikes or Gear Elsewhere
- Serious Biking
- Audax / Randonneuring
- Retro biking
- Commuting
- MTB
- Recumbents
- Fixed Gear/ Single Speed
- Track
- Electric Bicycles
- Cyclocross and Gravel Grinding
- Dragsters / Lowriders / Cruisers
- Children's Bikes
- Cargo Bikes and Utility Cycling
- Road Racing
- Road Biking
- Training
- Time Trial
- Triathlon
- International and National Tours and Events
- Cycle Touring
- Touring Australia
- Touring Overseas
- Touring Bikes and Equipment
- Australia
- Western Australia
- New South Wales
- Queensland
- South Australia
- Victoria
- ACT
- Tasmania
- Northern Territory
- Country & Regional
Who is online
Users browsing this forum: No registered users
- All times are UTC+10:00
- Top
- Delete cookies
About the Australian Cycling Forums
The Australian Cycling Forums is a welcoming community where you can ask questions and talk about the type of bikes and cycling topics you like.
Bicycles Network Australia
Forum Information
Connect with BNA
Brought to you by Bicycles Network Australia | © 1999 - 2024 | Powered by phpBB ®
This website uses affiliate links to retail platforms including ebay, amazon, proviz and ribble.
This website uses affiliate links to retail platforms including ebay, amazon, proviz and ribble.