Today a reply!!!
Thank you for contacting us recently about one of our drivers that passed you.
I have viewed CCTV footage from the bus and presented it to the driver. As a result I have taken the appropriate action as per our company’s policies and procedures. I am very confident this type of incident will not occur again.
I have also sent the driver to our training department for retraining. Further breaches in the future may result in the driver jeopardising their future with Ventura.
I cannot apologise enough for what has occurred and I hope none of our drivers will do this again.
It's feels great to be listened to, and that somebody is listening out there.