Some "kudos" for Ventura Bus Lines (Victoria)

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chucknitro
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Joined: Wed Feb 09, 2011 2:30 pm

Some "kudos" for Ventura Bus Lines (Victoria)

Postby chucknitro » Wed Sep 26, 2018 5:26 pm

I ride a lot in the Dandenongs. Twisty roads and sometimes limited visibility. About 2 weeks ago, I had a very close pass by a bus on a stretch of road that is not really suitable, even for cars, to pass. I emailed a complaint to the enquiries email.

Today a reply!!!

Thank you for contacting us recently about one of our drivers that passed you.

I have viewed CCTV footage from the bus and presented it to the driver. As a result I have taken the appropriate action as per our company’s policies and procedures. I am very confident this type of incident will not occur again.

I have also sent the driver to our training department for retraining. Further breaches in the future may result in the driver jeopardising their future with Ventura.

I cannot apologise enough for what has occurred and I hope none of our drivers will do this again.


It's feels great to be listened to, and that somebody is listening out there.
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rodneycc
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Location: Melbourne Eastern Suburbs, Victoria

Re: Some "kudos" for Ventura Bus Lines (Victoria)

Postby rodneycc » Wed Sep 26, 2018 9:37 pm

What an awesome response! I'm in awe of some of those bus drivers mind you knowing the exact width of their transport squeezing through gaps a couple of centimeters to spare ( prob after doing years of the same route), some of those guys are really skillful drivers (unlike other drivers).
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robbo mcs
Posts: 126
Joined: Mon Nov 02, 2015 8:25 pm

Re: Some "kudos" for Ventura Bus Lines (Victoria)

Postby robbo mcs » Thu Sep 27, 2018 5:43 am

That is very good on many levels. Kudos deserved :D We see so many negative stories about cycling safety. Good to see somebody taking it seriously, as it should be

fat and old
Posts: 3710
Joined: Sat Aug 30, 2014 12:06 pm
Location: Mill Park

Re: Some "kudos" for Ventura Bus Lines (Victoria)

Postby fat and old » Thu Sep 27, 2018 6:23 am

Ventura is a good company. Unlike Dysons Bus Lines, who employ morons who don't understand the meaning of a stop sign.

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tallywhacker
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Joined: Thu Apr 12, 2007 3:21 pm
Location: Perth

Re: Some "kudos" for Ventura Bus Lines (Victoria)

Postby tallywhacker » Thu Sep 27, 2018 10:36 am

meh. "Bed bug" letter

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