Some "kudos" for Ventura Bus Lines (Victoria)

[chucknitro]

I ride a lot in the Dandenongs. Twisty roads and sometimes limited visibility. About 2 weeks ago, I had a very close pass by a bus on a stretch of road that is not really suitable, even for cars, to pass. I emailed a complaint to the enquiries email.

Today a reply!!!

Thank you for contacting us recently about one of our drivers that passed you.

I have viewed CCTV footage from the bus and presented it to the driver. As a result I have taken the appropriate action as per our company’s policies and procedures. I am very confident this type of incident will not occur again.

I have also sent the driver to our training department for retraining. Further breaches in the future may result in the driver jeopardising their future with Ventura.

I cannot apologise enough for what has occurred and I hope none of our drivers will do this again.

It's feels great to be listened to, and that somebody is listening out there.

[rodneycc]

What an awesome response! I'm in awe of some of those bus drivers mind you knowing the exact width of their transport squeezing through gaps a couple of centimeters to spare ( prob after doing years of the same route), some of those guys are really skillful drivers (unlike other drivers).

[robbo mcs]

That is very good on many levels. Kudos deserved We see so many negative stories about cycling safety. Good to see somebody taking it seriously, as it should be

[fat and old]

Ventura is a good company. Unlike Dysons Bus Lines, who employ morons who don't understand the meaning of a stop sign.

[tallywhacker]

meh. "Bed bug" letter