9 month old Trek 7.7 FX Snapped derailleur hanger
Posted: Tue Feb 17, 2015 12:44 pm
I was cycling home the other day on my 9 month old Trek 7.7FX and as I pulled off there was a loud crunch from the chain. On further inspection the dérailleur had actually snapped off and ended up in my spokes. Basically this resulted in damaging my spokes, the plastic behind the rear cassette, the frame and chain.
I bought the bike from Brookvale cycles who have been pretty rubbish from the start but as I live nearer Albion cycles (authorised Trek dealer) i'm using them for repairs / warranty.
The first conversation I had with Albion they informed me they would photograph the bike and send the images to Trek in order to get permission to repair on warranty. It now turns out they cant be bothered as there calling this a maintenance issue!
I haven't had the free service as I live too far from the original shop, I always look after my own bike and have made sure the chain is always oiled, not too much and gears are clean.
I'm finding hard to understand how a 9 month old bike which I use for commuting to work about 4 days a week developed such a fault when I've always looked after it.
Anyone have any tips on how I should go about getting a replacement on my warranty?
The frame has also been damaged in the process which has left a deep cut in the frame. Never good with carbon fibre.
I'm thinking ill avoid Trek bikes from now on as this must be down to inferior parts, I've used a bike for 10 years previously without so much as a broken chain.
All pictures available here:http://imgur.com/a/A7xwd/embed#0
I bought the bike from Brookvale cycles who have been pretty rubbish from the start but as I live nearer Albion cycles (authorised Trek dealer) i'm using them for repairs / warranty.
The first conversation I had with Albion they informed me they would photograph the bike and send the images to Trek in order to get permission to repair on warranty. It now turns out they cant be bothered as there calling this a maintenance issue!
I haven't had the free service as I live too far from the original shop, I always look after my own bike and have made sure the chain is always oiled, not too much and gears are clean.
I'm finding hard to understand how a 9 month old bike which I use for commuting to work about 4 days a week developed such a fault when I've always looked after it.
Anyone have any tips on how I should go about getting a replacement on my warranty?
The frame has also been damaged in the process which has left a deep cut in the frame. Never good with carbon fibre.
I'm thinking ill avoid Trek bikes from now on as this must be down to inferior parts, I've used a bike for 10 years previously without so much as a broken chain.
All pictures available here:http://imgur.com/a/A7xwd/embed#0