Specialized Frame Warranty

chocwege
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Joined: Mon Feb 25, 2013 1:20 pm

Specialized Frame Warranty

Postby chocwege » Mon Jun 16, 2014 2:25 pm

Just thought I would give a shout-out to Specialized and Wembley Cycles for looking after me so well. After a wet ride a few weeks ago I was cleaning my 4 year old bike (Roubaix SL2) and noticed a hairline crack where the front derailleur is fixed to the frame. Within 2 weeks I have had the frame replaced under warranty with an S-Works SL3. I fitted a new Ultegra Di2 groupset and effectively have a new bike for $1700 ! I was looking at getting a new bike so the timing couldn't have been better.
Last edited by chocwege on Mon Jun 16, 2014 2:54 pm, edited 1 time in total.

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Ross
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Re: Specialized Frame Warranty

Postby Ross » Mon Jun 16, 2014 2:38 pm

I had a mate have a similar experience (except his bike was only about 6 months old). Found a crack while cleaning it and had a new frame within the week.

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AUbicycles
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Re: Specialized Frame Warranty

Postby AUbicycles » Mon Jun 16, 2014 11:11 pm

Kudos to the bike shop and Specialized.

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mambo
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Re: Specialized Frame Warranty

Postby mambo » Tue Jun 17, 2014 11:50 pm

I know several people who have had good experiences with the Specialized warranties. A colleague of mine has a client who has replaced a Specialized frame under warranty 4 times. It's great to have good warranty response, but I'd ask myself why they are breaking so much in the first place.

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Ross
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Re: Specialized Frame Warranty

Postby Ross » Wed Jun 18, 2014 9:13 am

I have 3 Specialized road bikes, one has done about 50,000km and no problems with them. Maybe the rider is very heavy and/or treats the bike roughly?

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