SRAM wrote:On November 4th SRAM identified and announced a technical issue with respect to a narrow production range of its RED 22 and S-700 Hydraulic Road Brakes. At that time, it was described as a performance and safety concern with no reported failures in the field.
It has recently come to our attention that during last weekend’s Cyclocross racing in the US, in sub freezing temperatures, several failures were reported. In these conditions the master cylinder seals failed to hold pressure resulting in abrupt loss of brake power, and an inability to stop the bike. These failures are related to product that is outside the originally stated date code range and unrelated to the original failure mode. No injuries have been reported to date.
As a result of this new finding, SRAM requests that anyone who has a bike equipped with SRAM Hydraulic Disc or Hydraulic Rim Brakes stop using the bike immediately. All products shipped to date, and currently in the market or in inventory will be recalled.
Further, we are asking our Bike Brand customers, OE factories, Distributors and Dealers to cease all sales and shipments of SRAM RED 22 and S-700 Hydraulic Road Brakes. A total of approximately 19,000 brake systems have been shipped to date into the global market.
Quarantine efforts currently underway with Factories, Bike Brands, and Distributors will be broadened to include all Dealers with inventory on bikes, or as Aftermarket product. Additional information related to timing and replacement of product will be forthcoming.
As originally announced we have reported this issue to the US CPSC and will be cooperating with the agency to announce a Safety Recall. We will also be contacting and working closely with appropriate like agencies in Europe and globally.
SRAM engineering and manufacturing is committed to the highest Quality standards. On behalf of all employees at SRAM we apologize for the business disruption to our customers business and to the individuals who have placed their trust in our products.
The majority of people who ride with SRAM be it disc or Red 22 that I know personally are having one issue after the next . The front derailleur is a big deal sticking point too I take no glee in a product that fails ... I do take glee that it's identified
ldrcycles wrote:Much as I hate disc brakes and take tremendous glee in hearing this, I do have to admit it's unlikely many people (especially in Australia) will be riding in sub zero temperatures.
Anyone in the southern tablelands/highlands/canberra etc that goes for an early morning ride in winter will do this (even our prime minister will be doing this come winter). I do this a few times a year myself, and I have to slow or stop the bike to giveway to change lanes on a highway bridge, and I have to stop for a couple of red lights when I get into town. (ie I use the brakes once per 5kms or so, which means they'll fully cool to ambient temp through being exposed to airflow. Deore disc brakes function perfectly in such conditions.
Also I note with equal amusement (hoping that nobody crashed), Trek is recalling several bike models with the problem that the front rim brake caliper falls off, also leaving the bicycle with no front brake.
Customers are requested to register in order to stary up-to-date, for example when a solution is available.
The provide further information regarding the nature of the failure:
SRAM wrote:Since our recall announcement, SRAM has received a number of inquiries related to reported incidents of brake failures in sub-freezing conditions. Our analysis shows the cold temperature accelerates the failure of the seal, but that also the sealing could fail in normal temperatures. As a result SRAM would like to once again ask all individuals riding bikes equipped with RED 22 and S-700 Hydraulic Brake Systems to STOP RIDING bikes immediately.
Also, this is provided in the FAQs
SRAM wrote:Is this recall only temperature related? Sub zero temperatures seems to have amplified a weak sealing issue and accelerated failure. We believe there is a possibility that the sealing issue overtime can also manifest itself in normal temperatures.
And I would like to share the following FAQs
SRAM wrote:Why should I trust SRAM? At SRAM we believe in the power of bicycles. Our mission is to create components and experiences that inspire consumers and expand the potential of cycling. We know that you too share this passion, and that cycling for you is more that just a hobby – but a lifestyle. It’s with great difficulty that we find ourselves having slightly veered off this path. We will earn back your trust and enthusiasm through great products and service.
My brakes feel fine, can I ride them? No. Please stop riding them immediately. We need you to register your name and contact information here so that we can advise you best on next steps.
Latest... in brief is that SRAM are looking at a cable pull replacement disc brake as an option and the suggestion is that it will take a while for a hydraulic solution.
I sympathise with SRAM on this. It isn't a nice situation for SRAM, for their distributers and dealers and for customers but they are doing the right thing and reacting before there are accidents - as painful as it is to the brand.
News suggests there are actually more hydrualic disc brakes in circulation with a suggestion of 38,000 units in the US alone which includes brakes on unsold bike and in stock (and not sold).
Surprised that they didn't do more cold-weather testing during the R&D phase. The say they could re-create the failure mode in the lab (after they broke in the real world) but you'd think some management heads will roll for not assessing the failure mode in the first place.
What did Cadel say last year about bike manufacturers being in such a hurry to get stuff to market that it's not really ready?
I turn more into a retro grouch the older I get. I'm hanging onto my 8-speed Shimano 6400 groupset until it turns to dust, and I'm never going to 11 speed.
1994 Cecil Walker custom steel frame with Shimano Ultegra STi 2013 Baum Corretto custom titanium frame with SRAM Force
There is nothing wrong using newer innovations and technologies. We just need to understand the risk as a result of convenience.
While most of the new products are driven by marketing, they are all focused on bringing new experience to people. (And obviously to keep the business alive).
No one is stopping us from using older and proven reliable technologies but imagine our world today if all bike companies have stopped developing newer products. I am probably still riding a Shimano 600 equipped bike and paying a premium for an ancient proven design.
I am happy to use DT shifter equipped bikes. But there is also an appreciable experience when I am riding bike with sti's.
+1 to SRAM courage on this product recall. This only shows that they have a heart of a responsible company.
I Disagree RonK, while all companies should do this, they don't. There are too many big companies that sweep things under the carpet.
In the bike industry, we may also first hear about a recall when it is mandatory and not when it is known. And a known issue in the USA with an official recall may not be officially recalled elsewhere such as Australia even if it would be the right thing to do.
As tough as it is, facing up and doing the the right thing is honorable.