Shimano deraileur issues

miss_emma_jade
Posts: 15
Joined: Mon Nov 03, 2014 12:39 pm

Shimano deraileur issues

Postby miss_emma_jade » Wed Feb 18, 2015 11:23 am

Im really struggling with the first new bike ive purchased in a long time. It wasnt hugely expensive (mongoose crossway) but its a good comfortable ride and i have upgraded a few things already. Ive been getting it serviced as it tends to do about 70km a week, and so far its probably done about 500 km i guess. This morning on a busy road the chain came off the front cassette, and really screwed me up, as i changed from mid to high. Lately it hasnt been changing down imediately either, so generally its a pain. So its been serviced a week ago by the lbs where i bought it, and in that time its got bad again. So... what do i do? Keep taking it back? Learn to adjust them myself? Upgrade the gear system? Buy a better bike? Is this normal? Help someone!

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Red Rider
Posts: 993
Joined: Sun Jan 23, 2011 5:44 pm
Location: Perth

Re: Shimano deraileur issues

Postby Red Rider » Wed Feb 18, 2015 11:44 am

If it's still within warranty then the lbs needs to have it fit for purpose. If they want a happy, long term customer, the same applies.
If it keeps happening after servicing, they should replace the suspect component/s.

Calvin27
Posts: 1549
Joined: Sat Feb 09, 2013 5:45 pm

Re: Shimano deraileur issues

Postby Calvin27 » Wed Feb 18, 2015 11:56 am

Buy a narrow wide chain ring for $50 and be done away with the primitive front derailleur system for good.
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systema83
Posts: 49
Joined: Tue Nov 12, 2013 1:06 pm

Re: Shimano deraileur issues

Postby systema83 » Wed Feb 18, 2015 12:28 pm

Altus is usually serviceable once properly adjusted. If your LBS has just serviced it, I would suggest you to take it back for adjustment as they obviously didn't do it properly. You probably also want to look for another mechanic if you prefer not to DIY in the future.

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