Garmin 510 'Software Missing'

Jonathon728
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Garmin 510 'Software Missing'

Postby Jonathon728 » Sun Mar 30, 2014 11:25 am

Wasn't sure which topic to post this in so thought I'd post here.

Basically I woke up this morning after updating my Garmin Yesterday. I was in a rush so didn't let the software fully update when I switched the device on (Stupid mistake). Now when I turn the device on, it just comes up with 'Software missing'. I've tried plugging it into the computer but it doesn't recognise it anymore.Will contact garmin support tomorrow, just thought someone on this forum might have had the same problem.

cheers

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A_P
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Re: Garmin 510 'Software Missing'

Postby A_P » Sun Mar 30, 2014 1:24 pm

have you tried a master reset?
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Jonathon728
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Re: Garmin 510 'Software Missing'

Postby Jonathon728 » Sun Mar 30, 2014 1:59 pm

Yep, tried the master reset the website recommends (Holding the 3 buttons etc.) It did absolutely nothing, the 'Software Missing' Screen appears with a loud beeping noise. Not sure why Garmin added the beeping noise, maybe just to piss the user off a little more

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Xplora
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Re: Garmin 510 'Software Missing'

Postby Xplora » Sun Mar 30, 2014 2:11 pm

This is only partly having a go at you Jonathan.... But those software upgrades (and firmware too) are the most risky and dangerous tasks that a device like a garmin faces. Even dropping it down the stairs might be less risky.

Jonathon728
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Re: Garmin 510 'Software Missing'

Postby Jonathon728 » Sun Mar 30, 2014 2:15 pm

Very true.. was working so well, shouldn't have touched it! I'll most likely have to go through the big process of sending it back

GTPilot
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Re: Garmin 510 'Software Missing'

Postby GTPilot » Sun Mar 30, 2014 5:00 pm

I did the same thing once. Give garmin tech support a call they will set you right.
But be aware. You have lost settings, bike odo etc. activities will still be there though.

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ruckmaj
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Re: Garmin 510 'Software Missing'

Postby ruckmaj » Sun Mar 30, 2014 5:09 pm

I would say the firmware is bricked.

messing with it while its updating the firmware is not good.. hence why the master reset doesn't work.
Rule #6 // Free your mind and your legs will follow.

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queequeg
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Re: Garmin 510 'Software Missing'

Postby queequeg » Sun Mar 30, 2014 7:24 pm

Yep, there is a low level tool to update the Garmin if you have done this, but it relies on
the device at least showing up as plugged in to the USB port.
my edge 500 got bricked going to 3.0 and it cost me $150 to replace it. I have stayed on 2.8 as a result.
'11 Lynskey Cooper CX, '00 Hillbrick Steel Racing (Total Rebuild '10), '15 Cervelo S5

macca33
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Re: Garmin 510 'Software Missing'

Postby macca33 » Sun Mar 30, 2014 7:28 pm

Will NOT be updating firmware on mine - EVER! My Edge 500 stays at 2.8 - I've heard too many tales of woe.

Hope you can resolve it soon.

cheers
CAAD10 Berzerker & Focus Mares CX & Jamis Xenith Elite

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bigfriendlyvegan
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Re: Garmin 510 'Software Missing'

Postby bigfriendlyvegan » Sun Mar 30, 2014 7:33 pm

This might help. Read through the comments as well.

Jonathon728
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Re: Garmin 510 'Software Missing'

Postby Jonathon728 » Sun Mar 30, 2014 7:46 pm

Hmm I'll see what Garmin say tomorrow and report back. Hopefully an easy fix (fingers crossed)

Baalzamon
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Re: Garmin 510 'Software Missing'

Postby Baalzamon » Sun Mar 30, 2014 9:04 pm

They will most likely send you the firmware via email. I'm guessing since it's not recognised by the PC you will be asked to transfer the firmware to it via micro SD and then given a sequence to force the Edge 510 to read that firmware off the micro SD card.
Masi Speciale CX 2008 - Brooks B17 special saddle, Garmin Edge 810
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GTPilot
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Re: Garmin 510 'Software Missing'

Postby GTPilot » Sun Mar 30, 2014 9:57 pm

Baalzamon wrote:They will most likely send you the firmware via email. I'm guessing since it's not recognised by the PC you will be asked to transfer the firmware to it via micro SD and then given a sequence to force the Edge 510 to read that firmware off the micro SD card.


They direct you to a URL to down load an app and a firmware file.
The app is used to load the file a specie location on to the unit via USB cable. once this is done perform a master reset, it sees the firmware and installs it.

When you call them have your PC USB cable and garmin unit at hand. Try have it fully charged also.

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Xplora
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Re: Garmin 510 'Software Missing'

Postby Xplora » Mon Mar 31, 2014 7:47 am

As incredibly helpful as the report on the call to Garmin support is, I can't help but feel it sounds very ominous :lol: ...its sees the firmware... AND INSTALLS IT YAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR *Texas Chainsaw Massacre screaming*

Jonathon728
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Re: Garmin 510 'Software Missing'

Postby Jonathon728 » Mon Mar 31, 2014 10:32 am

Happy to say I rang customer support and my Garmin is...FIXED! Very happy and will never update again.
They sent me a compressed file to update the Garmin, that needed to be opened with a WinRAR application. Quite easy and fixed within 10 minutes. Happy days

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kb
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Re: Garmin 510 'Software Missing'

Postby kb » Tue Apr 01, 2014 2:22 pm

Jonathon728 wrote:Happy to say I rang customer support and my Garmin is...FIXED! Very happy and will never update again.

The other way of looking at this is the closer your version matches where Garmin do the bulk of their testing, the safer, so update early and often ;-)
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linds
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Re: Garmin 510 'Software Missing'

Postby linds » Fri Apr 22, 2016 9:27 am

Same thing happened to my 510 for same reason.
But it just would not talk to pc.
I have sent it back to them and they say they will send me a refurbed unit.
What a pia.
Updates should only happen when user oks it.
I will certainly not interfere with future updates!

linds
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Re: Garmin 510 'Software Missing'

Postby linds » Sat May 07, 2016 9:37 am

Got my unit back all ok.
I am hoping that simply not interupting updates will avoid this happening again?
Or..is there a setting to stop future updates?

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