Cell Bikes
- Ross
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Re: Cell Bikes
Postby Ross » Thu Aug 15, 2013 8:56 am
One small gripe I have with Cell Bikes' website is that you need to look in about 10 different places to find all the specials. I'm a bit (ok, a lot!) of a bargain hunter and tend to buy when stuff is on sale but there is the 48 hour specials, there is the Under $10 specials, Clearance specials, Clothing specials etc etc. I would be good if you just had one area where all the specials were.
- rdp_au
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Re: Cell Bikes
Postby rdp_au » Thu Aug 15, 2013 9:37 am
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Re: Cell Bikes
Postby thomashouseman » Thu Aug 15, 2013 1:07 pm
As a recent competition winner on your facebook page, I couldn't help but notice the new CHINA signature blocks in the emails from the staff there.
How much of Cell Bikes is actually based in China? Do any orders get shipped from there or is just a back-office / manufacturing dept there and all orders are handled & dispatched from Australia?
I assume you're still mainly Aust based or is Cell China much larger and we just don't get the exposure of them here.... ?
Are you planning to "move" there like cyclingexpress have done or are you going to stay Aust. based?
Regards,
T.
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Re: Cell Bikes
Postby CELL Bikes » Thu Aug 15, 2013 1:35 pm
Hi rdp_au, we are actually working on this now!rdp_au wrote:Plus, I would really like a way to quickly see what sizes are available. It's frustrating to like the look of something, check on 'buy' and find the size you need is out of stock.
You're right, it does suck! I hate it myself. Wiggle & C.E. have this, and it's nice to just see what they have, at first glance.
We're all about a positive UE, user experience...and what we have now, is kind of like getting a show bag, but with nothing inside! (doh)
I'll forward your feedback to the people that need to know, so we can get this done sooner, rather than later!
-website mgr Mark
http://www.this link is broken/contact-us
- CELL Bikes
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Re: Cell Bikes
Postby CELL Bikes » Thu Aug 15, 2013 1:40 pm
I'm actually working out of our China office now.thomashouseman wrote:So Mark,
As a recent competition winner on your facebook page, I couldn't help but notice the new CHINA signature blocks in the emails from the staff there.
How much of Cell Bikes is actually based in China? Do any orders get shipped from there or is just a back-office / manufacturing dept there and all orders are handled & dispatched from Australia?
I assume you're still mainly Aust based or is Cell China much larger and we just don't get the exposure of them here.... ?
Are you planning to "move" there like cyclingexpress have done or are you going to stay Aust. based?
Regards,
T.
Our headquarters is in Sydney, as is our shipping warehouse. There's also the store in Melbourne. Our China office is more for product listings and handling admin stuff for factories in Asia. Nothing is shipped from China to you, as that would take AGES.
If a business has a 'regular' delivery time of more than 10 days, they are most likely shipping from an Asian warehouse.
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Re: Cell Bikes
Postby dajackal » Thu Aug 15, 2013 1:49 pm
that. is amazing. the LBS of the globalisation era. curious to hear more about your operations.CELL Bikes wrote: I'm actually working out of our China office now.
Our headquarters is in Sydney, as is our shipping warehouse. There's also the store in Melbourne. Our China office is more for product listings and handling admin stuff for factories in Asia. Nothing is shipped from China to you, as that would take AGES.
If a business has a 'regular' delivery time of more than 10 days, they are most likely shipping from an Asian warehouse.
-website mgr Mark
it also explains why the email i received had such poorly worded engrish.
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Re: Cell Bikes
Postby CELL Bikes » Thu Aug 15, 2013 4:27 pm
Haha, yeah, that's my mate Charles. The staff here are wonderful, work so hard and really love working for an Aussie bike company!that. is amazing. the LBS of the globalisation era. curious to hear more about your operations.
it also explains why the email i received had such poorly worded engrish.
Actually, Cadbury and Continental are also in the area! If anyone ever gets tired of life in Oz...you'll quickly appreciate it, when you come here, and the sky looks like 'pea soup' and breathing the air here, is like smoking a pack a day, depending on where you're riding!
What's nice about China is that they have a bicycle friendly infrastructure, and it's easy to get around by bike (at least where we're at).
There are a lot of Germans and French here as well. Audi has a big presence in this area. Most Chinese in the area, if they have money, will ride either a Merida, or a GIANT.
-website mgr Mark
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- jillybean
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Re: Cell Bikes
Postby jillybean » Thu Aug 15, 2013 6:56 pm
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Re: Cell Bikes
Postby jillybean » Thu Aug 15, 2013 6:58 pm
Jill
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Re: Cell Bikes
Postby LM324 » Thu Aug 15, 2013 8:32 pm
- schroeds
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Re: Cell Bikes
Postby schroeds » Thu Aug 15, 2013 9:03 pm
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Re: Cell Bikes
Postby CELL Bikes » Thu Aug 15, 2013 9:10 pm
We've been waiting for our ERP system to release an update that will make for a better user experience when using a mobile device. Apologies it's been taking so long. We know how important it is to get it sorted, and I share your frustrations as well, as I only want the best for you guys. When all of you share your frustrations and feedback on how we can improve, I want to get it done asap. However when what you need to get done, requires another party to sort things out, the wait is maddening.
jillybean and Philipthelam, when we release our new mobile site, which will actually be a dynamically scaling version of the regular site, send me a reminder of this post and I will have something special to thank you for your patience.
-website mgr Mark
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Re: Cell Bikes
Postby rumble11 » Thu Aug 15, 2013 9:27 pm
It is good to see Mark posting constructive replies on here without being defensive or argumentative.
The slowest thing about delivering to Cairns is Australia Post. Items will get from the UK to Brisbane faster than they will get from Brisbane to Cairns.
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Re: Cell Bikes
Postby Marty Moose » Thu Aug 15, 2013 9:45 pm
MM
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Re: Cell Bikes
Postby Robinho » Sun Aug 18, 2013 12:30 am
Generally though I find Cell as competitive as anyone and usually wait until I want a few things so I can get free delivery.
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- CELL Bikes
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Re: Cell Bikes
Postby CELL Bikes » Sun Aug 18, 2013 12:53 am
Hi Robinho, thanks for considering us for some of your purchases. We do our best to keep stock, but when another store has what you need, when you need it, it is our fault for losing out. I share your frustration, as keeping this in stock also depends on our factory turnaround, as well as other Australian suppliers.Robinho wrote:Ordered several things over the last year from Cell and have always been pleased with the kit and the time to get to me in WA. It is a little frustrating when you find something you want, only to find it is not available in your size, only today I was in for a jersey and a rain jacket (both cell brand) but ended up getting similar on Wiggle as they had stock, albeit slightly more expensive.
Generally though I find Cell as competitive as anyone and usually wait until I want a few things so I can get free delivery.
Sent from North Korea using the dark network
Wiggle does a great job, has more resources and money, so we're so grateful to even be in the conversation with them!
Australia represents a much smaller market than the UK, so the stock Wiggle has access to, vs the stock we have access to represents a huge disparity that we will continue to do our best to fight.
Thanks for your feedback and ride safe and have a great weekend.
-website mgr Mark
http://www.this link is broken/contact-us
- ozzymac
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Re: Cell Bikes
Postby ozzymac » Sun Aug 18, 2013 8:59 am
Do the emails that cell send out actually advertise specials or just the current price?
Had an email the other day advertising shimano components at 40% off etc. Went to check them out and the prices were the same as a few days earlier, because I had just been checking out cassette prices etc, thus I knew what the prices had been.
Cheers
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- CELL Bikes
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Re: Cell Bikes
Postby CELL Bikes » Sun Aug 18, 2013 1:30 pm
Hi ozzymac, it's a combination of both. Products that are already heavily discounted are introduced, and products that we want to move are reduced. We do our research to make sure that we try to have the lowest price of any Australian-based business, while being competitive with Wiggle if we can. However sometimes it's very difficult, as Wiggle sells some things $30 cheaper than our wholesale price.ozzymac wrote:Hi,
Do the emails that cell send out actually advertise specials or just the current price?
Had an email the other day advertising shimano components at 40% off etc. Went to check them out and the prices were the same as a few days earlier, because I had just been checking out cassette prices etc, thus I knew what the prices had been.
Cheers
Sent from my GT-P5110 using Tapatalk 2
Also, before the newsletter goes out, the prices are reduced the previous night, as we go home and need the prices to be at their special price when the newsletter goes out early in the morning.
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Re: Cell Bikes
Postby thomashouseman » Wed Aug 28, 2013 6:52 am
So.... $35.20.
Anyone EVER bought them for that price or have you never actually sold them at that?
Has anyone here EVER bought any pair of socks at >$35 each? I thought the $20 for the BNA team kit socks was excessive.
Cell, you really need to review how you sell/advertise stuff.
p.s. What's with your current ordering delay? I placed a 2 item order on Friday and it still hasn't shipped. That's unlike you folk.
T.
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Re: Cell Bikes
Postby comehome » Wed Aug 28, 2013 10:12 am
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Re: Cell Bikes
Postby CELL Bikes » Wed Aug 28, 2013 11:10 am
Hi thomashouseman,thomashouseman wrote:http://www.this link is broken/Campagnolo- ... ory=240962
So.... $35.20.
Anyone EVER bought them for that price or have you never actually sold them at that?
Has anyone here EVER bought any pair of socks at >$35 each? I thought the $20 for the BNA team kit socks was excessive.
Cell, you really need to review how you sell/advertise stuff.
p.s. What's with your current ordering delay? I placed a 2 item order on Friday and it still hasn't shipped. That's unlike you folk.
T.
Thanks for showing us that link. This definitely looks like a pricing error. We have thousands of products online, and sometimes something 'wonky' happens, and thanks to people like you, we become aware of it, sooner, rather than later. This is one of the reasons why we're in this forum, to be made aware of things we can fix.
Let me see what's happening with your order. Apologies for any delay.
-website mgr Mark
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- CELL Bikes
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Re: Cell Bikes
Postby CELL Bikes » Wed Aug 28, 2013 11:12 am
Thanks again for bringing this to our attention thomashouseman.
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Re: Cell Bikes
Postby thomashouseman » Wed Aug 28, 2013 11:39 am
Thanks for looking for my order: 137-SO196335
- CELL Bikes
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Re: Cell Bikes
Postby CELL Bikes » Wed Aug 28, 2013 12:20 pm
http://www.this link is broken/Campagnolo-STD-Basic-Socks
Hi thomashouseman,
mate, can you refresh a few times CTRL+F5
-website mgr Mark
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- CELL Bikes
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Re: Cell Bikes
Postby CELL Bikes » Wed Aug 28, 2013 12:30 pm
Yeah! You're right, that is too high!
Forgive me, I thought you meant the actual selling price was too high.
Yes, that RRP...not sure where it came from! I'll fix it right now.
Something may not have carried over correctly in a product spreadsheet import from the supplier.
-website mgr Mark
http://www.this link is broken/contact-us
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