Carrots wrote:CELL Bikes wrote:Carrots wrote:Mark... the efforts of the warehouse when it comes to postage and handling is still pretty poor... Bubblewrap. Yes it costs money, but it is amazingly useful stuff.
Hi Carrots, can you please send me an email with what you received and the condition in which it arrived? Apologies for your experience, I look forward to learning what happened and improving it.
-website mgr Mark
That's what you said last time...
Sent from my iPhone using Tapatalk
Yes, with each order, I take the complaint, raise the issue with other management, see what can be done and do our best to address it. If the same thing keeps happening, then I keep raising the issue until it is solved. That's what I do and do it the best I can.
If you feel like sharing you latest experience, to voice your unhappiness with us but not try to help me to resolve this, then you are of course entitled to that as well. I am here to try to help.
What I would like to know is, was something sent out without packaging? Was it just in a satchel? What was it? What condition was the item in when you received it.
If wish to let me try to help, please email me. Ride safe and have a great weekend.
(
mark@this link is broken).