Cell Bikes

Questions about purchasing bicycles and parts

Re: Cell Bikes

Postby CELL Bikes » Fri Feb 14, 2014 1:05 pm

Carrots wrote:Mark... the efforts of the warehouse when it comes to postage and handling is still pretty poor... Bubblewrap. Yes it costs money, but it is amazingly useful stuff.


Hi Carrots, can you please send me an email with what you received and the condition in which it arrived? Apologies for your experience, I look forward to learning what happened and improving it.

-website mgr Mark
What do you think about our Sydney Bike Shop? Let me know! Help us improve!
http://www.cellbikes.com.au/contact-us
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by BNA » Fri Feb 14, 2014 1:32 pm

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Re: Cell Bikes

Postby Carrots » Fri Feb 14, 2014 1:32 pm

CELL Bikes wrote:
Carrots wrote:Mark... the efforts of the warehouse when it comes to postage and handling is still pretty poor... Bubblewrap. Yes it costs money, but it is amazingly useful stuff.


Hi Carrots, can you please send me an email with what you received and the condition in which it arrived? Apologies for your experience, I look forward to learning what happened and improving it.

-website mgr Mark




That's what you said last time...




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Re: Cell Bikes

Postby michael_w » Fri Feb 14, 2014 2:13 pm

cancan64 wrote:I have stocked up on the bibs... Can't go wrong at that price

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I agree. However, I don't mind having one pair of blue/black, but would prefer the option of plain black. They are very comfortable
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Re: Cell Bikes

Postby CELL Bikes » Fri Feb 14, 2014 3:23 pm

Carrots wrote:
CELL Bikes wrote:
Carrots wrote:Mark... the efforts of the warehouse when it comes to postage and handling is still pretty poor... Bubblewrap. Yes it costs money, but it is amazingly useful stuff.


Hi Carrots, can you please send me an email with what you received and the condition in which it arrived? Apologies for your experience, I look forward to learning what happened and improving it.

-website mgr Mark




That's what you said last time...

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Yes, with each order, I take the complaint, raise the issue with other management, see what can be done and do our best to address it. If the same thing keeps happening, then I keep raising the issue until it is solved. That's what I do and do it the best I can.

If you feel like sharing you latest experience, to voice your unhappiness with us but not try to help me to resolve this, then you are of course entitled to that as well. I am here to try to help.

What I would like to know is, was something sent out without packaging? Was it just in a satchel? What was it? What condition was the item in when you received it.

If wish to let me try to help, please email me. Ride safe and have a great weekend.

( [email protected] ).
What do you think about our Sydney Bike Shop? Let me know! Help us improve!
http://www.cellbikes.com.au/contact-us
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Re: Cell Bikes

Postby tekapo » Fri Feb 14, 2014 5:15 pm

CELL Bikes wrote:Yes, with each order, I take the complaint, raise the issue with other management, see what can be done and do our best to address it. If the same thing keeps happening, then I keep raising the issue until it is solved. That's what I do and do it the best I can.


Good luck, I suspect its one of those hidden metrics. As most people would not complain and just buy from elsewhere in the future, and it would be hard to convince the management to change their procedures based on the relatively small number of people that complains.
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Re: Cell Bikes

Postby jasonc » Fri Feb 14, 2014 6:09 pm

did an order tuesday, sent tuesday. still no sign of it. I hate auspost
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Re: Cell Bikes

Postby DuncanS » Sat Feb 15, 2014 10:11 am

Mark,

Mark, do you have a reference for the improved performance claims for the gp4000s ver. ii on the website description?

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Re: Cell Bikes

Postby fil_farina » Sat Feb 15, 2014 10:30 am

Yo Mark, do you guys do lay-bys or payment plans for bikes by chance?


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Re: Cell Bikes

Postby CELL Bikes » Sat Feb 15, 2014 1:06 pm

DuncanS wrote:Mark,

Mark, do you have a reference for the improved performance claims for the gp4000s ver. ii on the website description?

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Those were given to us by an Australian Continental representative. I'll ask him for his sources and put those on wiki-style.
(we just didn't make those up, haha)

-website mgr Mark
What do you think about our Sydney Bike Shop? Let me know! Help us improve!
http://www.cellbikes.com.au/contact-us
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Re: Cell Bikes

Postby CELL Bikes » Sat Feb 15, 2014 1:08 pm

jasonc wrote:did an order tuesday, sent tuesday. still no sign of it. I hate auspost


jasonc, let me know if you still don't have it by the end of Monday, and I'll see what's happening ( [email protected] ).
If you live in a metro area, this would be highly unusual to wait this long.
-website mgr Mark
What do you think about our Sydney Bike Shop? Let me know! Help us improve!
http://www.cellbikes.com.au/contact-us
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Re: Cell Bikes

Postby jasonc » Sat Feb 15, 2014 1:15 pm

CELL Bikes wrote:
jasonc wrote:did an order tuesday, sent tuesday. still no sign of it. I hate auspost


jasonc, let me know if you still don't have it by the end of Monday, and I'll see what's happening ( [email protected] ).
If you live in a metro area, this would be highly unusual to wait this long.
-website mgr Mark


the worse thing in the delivery address is over the fence from the local auspost DC. cell bikes web site states the order left tuesday. so as usual it's an auspost issues. i use my wife's work because of this. fingers crossed for monday. my torpedo7 order on the other hand...ordered tuesday also - still "being checked by staff"
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Re: Cell Bikes

Postby jasonc » Mon Feb 17, 2014 9:36 am

parcel arrived this morning.
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Re: Cell Bikes

Postby CELL Bikes » Mon Feb 17, 2014 2:22 pm

jasonc wrote:parcel arrived this morning.


Glad to hear mate. Let me know when you want to order again and I'll make sure you're bumped to the front of the queue, although that won't help if AU post delivery is slow.

Ride safe and have a great week.
-website mgr Mark
What do you think about our Sydney Bike Shop? Let me know! Help us improve!
http://www.cellbikes.com.au/contact-us
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Re: Cell Bikes

Postby thejester » Wed Feb 19, 2014 8:11 pm

Based on specs and price my best mate bought a S2200SE this evening. Looked at Reid's, Momentum and Hasa.
Looking forward to reviewing in a few weeks.
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Re: Cell Bikes

Postby CELL Bikes » Thu Feb 20, 2014 10:54 pm

thejester wrote:Based on specs and price my best mate bought a S2200SE this evening. Looked at Reid's, Momentum and Hasa.
Looking forward to reviewing in a few weeks.


Hi thejester (why do I keep thinking of a Steve Miller song when I read this?), definitely looking forward to your review. We've taken every review & feedback gotten regarding our previous TrailBlazer model and have revised it and it's now called the 'Yarra' http://search.cellbikes.com.au/search?w=yarra . So we do value your feedback!

-website mgr Mark
What do you think about our Sydney Bike Shop? Let me know! Help us improve!
http://www.cellbikes.com.au/contact-us
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Re: Cell Bikes

Postby thejester » Fri Feb 21, 2014 9:24 am

Great start. Bike ordered Wed 6.30pm-ish.
Arrived Fri 9.30am-ish.
That's awesome.
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Re: Cell Bikes

Postby jasonc » Fri Feb 21, 2014 9:25 am

thejester wrote:Great start. Bike ordered Wed 6.30pm-ish.
Arrived Fri 9.30am-ish.
That's awesome.


pics or it didn't happen :D
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Re: Cell Bikes

Postby BiciBoy » Fri Feb 21, 2014 12:14 pm

Ordered a whole pile of CO2 cannisters from Cell last week - arrived today - great job!
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Re: Cell Bikes

Postby ningnangnong » Fri Feb 21, 2014 11:02 pm

Did someone, somewhere say that Cell were releasing a cyclocross model sometime in the future, or have I dreamt that?
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Re: Cell Bikes

Postby jasonc » Sat Feb 22, 2014 7:51 am

ningnangnong wrote:Did someone, somewhere say that Cell were releasing a cyclocross model sometime in the future, or have I dreamt that?


Mark mentioned it a page or two ago

if it's equipped anything like http://www.boardmanbikes.com/cx/cxr94_Di2.html I'll be looking at it
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Re: Cell Bikes

Postby ningnangnong » Sat Feb 22, 2014 12:43 pm

jasonc wrote:
ningnangnong wrote:Did someone, somewhere say that Cell were releasing a cyclocross model sometime in the future, or have I dreamt that?


Mark mentioned it a page or two ago

if it's equipped anything like http://www.boardmanbikes.com/cx/cxr94_Di2.html I'll be looking at it


Thanks mate, found it!

CELL Bikes wrote:
sir_camel wrote:Any plans for Cell to make a cyclocross bike?


We have one coming soon! Most likely mid-Feb. We'll announce it in a newsletter and may even have pre-orders!
-website mgr Mark


Must be around the corner! :D
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Re: Cell Bikes

Postby CELL Bikes » Sat Feb 22, 2014 11:53 pm

The Brunswick (the cyclocross bike) has been delayed due to a SRAM Disc Brake recall and we're looking at May-ish (sucks).
-website mgr Mark
What do you think about our Sydney Bike Shop? Let me know! Help us improve!
http://www.cellbikes.com.au/contact-us
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Re: Cell Bikes

Postby Cmm » Sun Feb 23, 2014 5:04 am

Does a sram recall causing delay mean no di2?
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Re: Cell Bikes

Postby jasonc » Sun Feb 23, 2014 8:06 am

Cmm wrote:Does a sram recall causing delay mean no di2?


+1
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Re: Cell Bikes

Postby Nobody » Sun Feb 23, 2014 9:30 am

Sounds self explanatory to me.
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