Online Purchases - good and bad experiences

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hamishm
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Re: Online Purchases - good and bad experiences

Postby hamishm » Tue Jan 02, 2018 11:31 am

Noviss wrote:I am sure the volume of freight at the moment is huge. I am also sure it happens fairly regularly at this time every year. Isn't that what management is all about?

You can't blame Wiggle for that. All they can do is pack and ship it quickly, which they did when I ordered in early December. The rest is up to the postal services, couriers etc.

caneye
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Re: Online Purchases - good and bad experiences

Postby caneye » Wed Jan 03, 2018 2:00 pm

hamishm wrote:You can't blame Wiggle for that. All they can do is pack and ship it quickly, which they did when I ordered in early December. The rest is up to the postal services, couriers etc.


yah .. the local services have to manage their resources better :D

my order was placed on 18th. shipment from Wiggle reached the NSW Chullora distribution centre on 21st (3 business days) before Xmas. But it wasn't delivered to my home till after xmas (after deducting for xmas and boxing day, it's another 3 business days). I'm probably <20kms from Chullora. Would've been faster for me to rock up and pick it up from Chullora instead :lol:

Same thing with a parcel delivery from Pushys. Took 3 business days when it is usually 1 business day only.

Mind you, I'm not complaining about either shipment. :lol: Just sharing my experience and highlighting the common culprit here (i.e. austpost).

Noviss
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Re: Online Purchases - good and bad experiences

Postby Noviss » Wed Jan 03, 2018 5:21 pm

caneye wrote:
yah .. the local services have to manage their resources better :D

my order was placed on 18th. shipment from Wiggle reached the NSW Chullora distribution centre on 21st (3 business days) before Xmas. But it wasn't delivered to my home till after xmas (after deducting for xmas and boxing day, it's another 3 business days). I'm probably <20kms from Chullora. Would've been faster for me to rock up and pick it up from Chullora instead :lol:

Same thing with a parcel delivery from Pushys. Took 3 business days when it is usually 1 business day only.

Mind you, I'm not complaining about either shipment. :lol: Just sharing my experience and highlighting the common culprit here (i.e. austpost).


As I said in my initial post the issue isn't with Wiggle - they dispatched the goods efficiently. Auspost appear to be where the issue lies. My order (that was made on 15 December) has been in Chullora since 27 December according to the tracking. Not passing any judgement just highlighting the issue. :D

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metalrideroz
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Re: Online Purchases - good and bad experiences

Postby metalrideroz » Sat Jan 06, 2018 11:35 am

Has anyone ordered from
http://www.gkasportsstore.com.au/index.php ?
OK?

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MichaelB
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Re: Online Purchases - good and bad experiences

Postby MichaelB » Mon Jan 08, 2018 8:27 am

metalrideroz wrote:Has anyone ordered from
http://www.gkasportsstore.com.au/index.php ?
OK?


Yep. Got some pare parts for my Bont shoes. No dramas

BJL
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Re: Online Purchases - good and bad experiences

Postby BJL » Mon Jan 08, 2018 8:57 am

BJL wrote:Put in a $320 AUD order with Wiggle tonight. Been needing to do it for ages but other things over the last couple of months have crippled my budget. Wiggle sent emailed a voucher for $20 off yesterday so the bike got priority this month.

I hope I get better service than some of you (I only read these comments after I ordered) :?


Received my order today without any dramas. :P

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metalrideroz
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Re: Online Purchases - good and bad experiences

Postby metalrideroz » Mon Jan 08, 2018 12:35 pm

MichaelB wrote:Yep. Got some pare parts for my Bont shoes. No dramas


Thankyou.

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biker jk
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Re: Online Purchases - good and bad experiences

Postby biker jk » Tue Jan 09, 2018 1:14 pm

I made the mistake of ordering again from Velogear. They had stuffed up in 2015 sending me the wrong bottle cages and I vowed never again. Silly me ordered some rim tape ("PKT o 2") and they only sent me one tape. BTW, are TheBicycleStore and Velogear the same online seller?

RobertL
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Re: Online Purchases - good and bad experiences

Postby RobertL » Tue Jan 09, 2018 2:57 pm

biker jk wrote:...BTW, are TheBicycleStore and Velogear the same online seller?


I believe that they are. I was looking at bibshorts earlier, and they had exactly the same stock at exactly the same prices. Including the same mega-specials on certain brands and models for sizes S or XXXL.

I've bought a few things from them and never had a problem.

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biker jk
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Re: Online Purchases - good and bad experiences

Postby biker jk » Tue Jan 09, 2018 4:19 pm

RobertL wrote:
biker jk wrote:...BTW, are TheBicycleStore and Velogear the same online seller?


I believe that they are. I was looking at bibshorts earlier, and they had exactly the same stock at exactly the same prices. Including the same mega-specials on certain brands and models for sizes S or XXXL.

I've bought a few things from them and never had a problem.


I bought a few things from TheBicycleStore in the middle of last year and had no problem. It's Velogear purchases that are the problem. Go figure.

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rifraf
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Re: Online Purchases - good and bad experiences

Postby rifraf » Wed Jan 10, 2018 3:31 am

biker jk wrote:
It's Velogear purchases that are the problem. Go figure.


I had issue with them recently on a purchase. (My first and last with them).
Surly Ogre, Carry Freedom Y-frame Trailer, Extrawheel trailer.

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redsonic
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Re: Online Purchases - good and bad experiences

Postby redsonic » Wed Jan 10, 2018 11:56 am

rifraf wrote:
biker jk wrote:
It's Velogear purchases that are the problem. Go figure.


I had issue with them recently on a purchase. (My first and last with them).


I used Velogear regularly until they sent me the wrong item then made me jump through hoops to return it. Transaction dragged on and on and meanwhile, my bike build was on hold. They refused to send the replacement parts until they received the returns (this is despite receiving photos of the wrong items and of the addressed, stamped return package). The purchasing department had no idea what was in the warehouse, and I corresponded with a different staff member each time. One of the worst online buying experiences I have had, and I will not use them again. Interesting to hear TheBicycleStore may be the same company...

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