Online Purchases - good and bad experiences

gtext
Posts: 50
Joined: Fri Apr 14, 2017 7:20 pm

Re: Online Purchases - good and bad experiences

Postby gtext » Mon Jun 18, 2018 10:42 am

gtext wrote:Placed a order on line with Highly Tuned Athletes Hampton yesterday for a Garmin Edge 1030 and Garmin Varia radar tail light. Their website shows "now in stock" for both. Next day delivery advertised if in stock but expected that I may have missed their deadline. Rang today to check and was told by them that they had to order more 1030's should ship Tuesday and no stock on the radar should be later this month. He seemed surprised when I said that their website said both in stock.
Guess I was sucked in by their false advertising and not contacting me to say so. Lesson learnt to ring first next time.
Hopefully both eventually arrive or I'll go and see them personally.


At this stage no sign of the package nearly a week from when it was reportedly posted. Contacted Aust Post last week regarding the tracking information to be told it only indicated a booking for a bulk post and there was no physical article linked to that and why it hadn't been updated. Tracking showed no sender or receiver details. Contacted the seller who stated I should have received the package the following day. They stated they would contact Aust post and open an investigation. Shop is closed today but will contact them tomorrow if no show. So it's looking like either the parcel was never posted by the shop or lost/maybe stolen from within Aust Post.

caneye
Posts: 547
Joined: Wed Sep 24, 2014 12:32 pm
Location: Sydney

Re: Online Purchases - good and bad experiences

Postby caneye » Mon Jul 02, 2018 9:17 am

ChainReactionCycles

Still my go-to site if I want parts before the next weekend.

Ordered on Sunday, dispatched on the same day, parcel delivered on Friday (metropolitan Sydney) giving me ample time to swop over to my bike.

Cyclophiliac
Posts: 321
Joined: Thu Apr 10, 2014 7:48 am

Re: Online Purchases - good and bad experiences

Postby Cyclophiliac » Mon Jul 09, 2018 1:42 pm

Due to difficulty finding some bike parts on any cycling online vendor, I just tried to order the parts on amazon.com, which fortunately did have these parts. Unfortunately, no thanks to the Australian government and Amazon, my order was rejected and the web site told me to visit amazon.com.au instead. Naturally, the product I wanted wasn't available on that site. :roll: (not surprising, because it has nowhere near the product range of amazon.com)
I ended up ordering the parts from Jenson USA instead.

solarvalue
Posts: 8
Joined: Thu Jul 19, 2018 8:10 am

Re: Online Purchases - good and bad experiences

Postby solarvalue » Sat Jul 21, 2018 8:13 am

Does anyone know if this store is legit?
http://www.beltdrivebike.com/
Thanks

tez001
Posts: 793
Joined: Mon Nov 11, 2013 11:05 pm
Location: Sydney

Re: Online Purchases - good and bad experiences

Postby tez001 » Sun Jul 22, 2018 3:10 pm

caneye wrote:ChainReactionCycles

Still my go-to site if I want parts before the next weekend.

Ordered on Sunday, dispatched on the same day, parcel delivered on Friday (metropolitan Sydney) giving me ample time to swop over to my bike.


I've noticed that Wiggle don't have flat rate shipping for orders under $80 but seems to be calculated now.

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P!N20
Posts: 809
Joined: Thu Jul 22, 2010 6:50 pm

Re: Online Purchases - good and bad experiences

Postby P!N20 » Wed Jul 25, 2018 10:25 am

A while back I purchased a Pinarello jersey made by Santini off Gumtree, but unfortunately it was stolen from my letterbox. I was pretty gutted about it, not that it was worth a lot of money, just that they are hard to get and the seller was a vintage Pinarello fan like myself.

Usually I'd just tell myself it wasn't meant to be, but for some reason I couldn't let this one go. So I jumped online and found a virtual store in France that had stock of the said jersey. Sweet! It seemed fairly legit and I sent a query and got a prompt response, so I pulled the trigger and purchased the jersey.

After waiting three weeks, the jersey arrived...from China...hmmm...doesn't look as good as I thought it would...doesn't fit very well...print is a bit $#!t. Hang on, it's not made by Santini, it's just a cheap knock off!

I went back online to the store and while the product page makes no mention of Santini, the image is of a genuine Santini Pinarello jersey. There are a few details that are obviously missing from the jersey I received.

So I have e-mailed the seller asking to return the jersey for a refund. I'm not confident I'm going to get a reply, but let's wait and see. I'm just wondering where I stand from a consumer rights point of view as far as receiving faux goods?

jasonc
Posts: 9736
Joined: Thu Feb 24, 2011 3:40 pm
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby jasonc » Wed Jul 25, 2018 10:42 am

Pushys - headset bearings. Ordered Monday night. Paid for same day shipping. Arrived 10am yesterday
Image

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jaseyjase
Posts: 2773
Joined: Tue Apr 21, 2009 2:00 pm
Location: Perth

Re: Online Purchases - good and bad experiences

Postby jaseyjase » Wed Aug 01, 2018 12:19 pm

CRC - first order Post July 1, but their website makes it clear that prices include GST, ordered $101 worth of bits

23/7 - ordered
24/7 - dispatched
1/8 - arrived

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jaseyjase
Posts: 2773
Joined: Tue Apr 21, 2009 2:00 pm
Location: Perth

Re: Online Purchases - good and bad experiences

Postby jaseyjase » Thu Aug 09, 2018 11:07 am

PBK - first order with these guys post July, couldnt see anywhere if GST was included in the price or not. Ordered some grips and a rain jacket, dispatch was split.

27/7 - ordered
28/7 - grips dsipatched
1/8 - jacket dispatched
8/8 - grips arrived
9/8 - jacket arrived

BobtheBuilder
Posts: 115
Joined: Sat Mar 31, 2018 12:33 am
Location: Remote NT

Re: Online Purchases - good and bad experiences

Postby BobtheBuilder » Thu Aug 09, 2018 3:38 pm

99bikes

http://www.99bikes.com.au

Will never order from them again.

SHORT VERSION

Order sitting around for a week because one item not in stock. No communication. Repeated and time-consuming attempts to get an answer. Website provides little order and no tracking information. Order only sent after lots of my time wasted.

LONG VERSION

Ordered last Wednesday night (6 days ago) before a big camping trip so replacement pedals would arrive fairly early this week so I could get bike up and running again. Got a few other things that I needed too ($200 worth). Confirmation email says tracking number would be sent once consignment dispatched. Previous order I did in May didn't send a tracking number - first I knew it'd arrived was an email saying AusPost couldn't deliver my parcel. Tracking numbers are valuable for me as my residential address doesn't have a postal service - so checking the post involves a trip to town to check the PO box.

Their website doesn't have any information about order status or tracking number. There are no phone numbers to contact the online store.

On Tuesday morning this week I sent an email via their online form and I also called the Brisbane CBD branch and the bloke there cowpooed me that he couldn't check the status of my order or provide a phone number for the online store or find anything out. Later that day tried another branch - Fortitude Valley - and the bloke there (Guiseppe) was an absolute legend and offered to follow up for me and provided a number to call the online store (which went straight to a generic voicemail).

Guiseppe said to call him back the next day later in the morning if I still hadn't heard anything. I did the next day and he said he'd call me back - when he did, he said they should call me soon to update me. They didn't, but a bit later I got a reply to my original webform request, 30 hours earlier saying the order hadn't been shipped as the lightset (I'd ordered two different types) wasn't in stock and offering another one (but not specifying options).

There were a few more emails back and forth and I found out today that they sent it yesterday minus the lightset (per my request), but still haven't supplied a tracking number.

I can (living in the NT, with freight flying direct to Darwin via Singapore) get stuff quicker from Europe than these jokers can manage to dispatch it. The main reason I don't is environmental (carbon footprint). And wanting to support local enterprises. If I was acting purely selfishly, they wouldn't get a look-in.

Big thanks to Guiseppe, who obviously cares about his employer's business and customer satisfaction. What a legend.
No thanks to the bloke in the Brissie CBD store who cowpooed me.

UPDATE

In the last hour (since posting this) have received a tracking number by automated email. Says it was picked up about an hour ago (bloke on email from online store said it was sent yesterday). I know correlation isn't causation ...

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