Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby outnabike » Mon Mar 25, 2013 3:44 pm

Just into my inbox . Nice people to do buis with. no affiliations etc, etc. May not suite some purchasers.

http://us2.campaign-archive2.com/?u=7a6 ... 13a8c155f3
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by BNA » Mon Mar 25, 2013 9:49 pm

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Re: Online Purchases - good and bad experiences

Postby DavidTomic » Mon Mar 25, 2013 9:49 pm

I'm in the middle of a pretty unsatisfactory transaction with bikebug at the moment.

Placed a $675 order with them on the 15th of March, with the website saying that all items were in stock at the time I placed the order.

The order was originally placed (late) on a Friday so I didn't really expect anything to happen over the weekend, but I logged onto their website on Tuesday afternoon to see if there had been any progress yet.

Order was still "processing" - which is fair enough I guess - but I noticed that one of the items that I'd ordered had just dropped by $40 on their website, so I sent them a message (using the contact form on their website) to see if they'd be willing to honour the reduced pricing on my order.

That was nearly a week ago now ... I still haven't had any response to my enquiry, and my order still hasn't been shipped yet.

I'll be calling them first thing tomorrow morning to cancel that order and make sure that the issue me with a full refund, because that's not an acceptable level of service in my books!
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Re: Online Purchases - good and bad experiences

Postby outnabike » Tue Mar 26, 2013 1:29 pm

The site has a phone number and says open 7am to 6 pm. Have you tried it?
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Wed Mar 27, 2013 11:46 am

Bikebug - similar issue.

Pair of look keo 2 max carbon pedals

21/3 - ordered and paid for
26/3 - order status still says processing
27/3 - called em up, they said it should have gone out, but looks like it slipped through the cracks, will be sent out today.

Not the best experience for the first time, but considering how much traffic they've been getting, not surprised. Ill probably give them another chance only cos they are very competitive if not better priced then the UK, plus supporting an aussie shop.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Thu Mar 28, 2013 10:33 pm

Prendas - Jersey and Cap

20/3 - Ordered and paid
21/3 - shipped
28/3 - Arrived

awesome, will buy again for sure.
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Re: Online Purchases - good and bad experiences

Postby TropicalChills » Mon Apr 01, 2013 4:26 pm

Thought this might be the place for this one, I did a search through the forum and could not find a reference to it
http://www.idbikestore.com
looks a little too good to be true and the google maps address (grassy park in Indonesia) and the shotoshop store front is suspect
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Re: Online Purchases - good and bad experiences

Postby InTheWoods » Mon Apr 01, 2013 5:09 pm

TropicalChills wrote:Thought this might be the place for this one, I did a search through the forum and could not find a reference to it
http://www.idbikestore.com
looks a little too good to be true and the google maps address (grassy park in Indonesia) and the shotoshop store front is suspect


i quite like the edited and unclickable google maps image that includes reviews

...and interestingly the inside of their shop looks exactly like this one in london:
http://bicyclerepairandservices.wordpress.com/

...AND this one in florida (same floor plan too :))...
http://www.supercoolbikeshop.com/
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Re: Online Purchases - good and bad experiences

Postby TropicalChills » Mon Apr 01, 2013 9:22 pm

I like that you found the shop photos from London and Florida
I guess the google maps was a flag for me, using the address http://goo.gl/maps/C1ReC it looks like the shop if operating in a residential area and looks to be actually in a park
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Re: Online Purchases - good and bad experiences

Postby InTheWoods » Tue Apr 02, 2013 8:06 am

TropicalChills wrote:I like that you found the shop photos from London and Florida


Google image search FTW :)
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Re: Online Purchases - good and bad experiences

Postby Bobbybobson » Tue Apr 02, 2013 6:59 pm

Not to mention the terrible photoshopping of the various store signs.
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Re: Online Purchases - good and bad experiences

Postby sunho » Wed Apr 03, 2013 10:49 am

I know a lot of you guys have had trouble with CyclingExpress and Bikebug as local bikestore
I srsly recommend Cellbikes for any AUS order.

Ordered:
Their Garmin 510 and 810 is cheaper than Wiggle (even with a gold discount of 5%) which is extremely competitive.
I also ordered a pump that didnt fit my frame and they were happy to initiate the refund and exchange after contacting them and even discounted me on shipping as i had free shipping on it when i bought it

I think after you read this you may have some more confidence with these guys:
http://site.cellbikes.com.au/help-centre-article?id=2

Thanks Mark and Cell team, appreciate it.
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Re: Online Purchases - good and bad experiences

Postby Ozkaban » Wed Apr 03, 2013 11:04 am

sunho wrote:I know a lot of you guys have had trouble with CyclingExpress and Bikebug as local bikestore


I've just had orders go through with both. Had an issue with the bikebug order but they worked pretty hard to solve it. I was happy enough with their resolution that I'd happily order from them again.

Cyclingexpress is another matter. Ordered an item with a lead time of 5-7 days. Emailed them for an update after 2 weeks and they told me why it was delayed (no problems there...) when I asked then how long the delay would be I got no response. After another 2 weeks I emailed them asking for a full refund. Got a response this time saying that the order had been shipped the day before. All good. got an email 2 business days later saying the goods just have been dispatched. Sure it might have just been a system update but they still haven't arrived.

I don't mind delays but I do mind lack of response and I do mind possibly deceptive conduct.

Ahh well, I'll learn one day.
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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Wed Apr 03, 2013 12:42 pm

sunho wrote:I know a lot of you guys have had trouble with CyclingExpress and Bikebug as local bikestore
I srsly recommend Cellbikes for any AUS order.

Ordered:
Their Garmin 510 and 810 is cheaper than Wiggle (even with a gold discount of 5%) which is extremely competitive.
I also ordered a pump that didnt fit my frame and they were happy to initiate the refund and exchange after contacting them and even discounted me on shipping as i had free shipping on it when i bought it

I think after you read this you may have some more confidence with these guys:
http://site.cellbikes.com.au/help-centre-article?id=2

Thanks Mark and Cell team, appreciate it.


Hi sunho, thanks for your feedback. We don't feel as if we are doing anything out of the ordinary, we are just trying to do the best we can, to make you happy. It's hard to be perfect 100% of the time, things do happen, but our effort in resolving issues can always be 100%, that, we can control.

As always, if anyone has a question or needs help, I'm at your service. -website mgr Mark
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Re: Online Purchases - good and bad experiences

Postby MarkG » Wed Apr 03, 2013 12:52 pm

I just ordered my new Speedplay cleats thru these guys, awesome email communication!
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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Wed Apr 03, 2013 1:10 pm

MarkG wrote:I just ordered my new Speedplay cleats thru these guys, awesome email communication!


Unless you're getting a reply from us within 1min, we will always try to do better! :wink:
-website mgr Mark
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Re: Online Purchases - good and bad experiences

Postby Xplora » Wed Apr 03, 2013 3:02 pm

CELL Bikes wrote:
MarkG wrote:I just ordered my new Speedplay cleats thru these guys, awesome email communication!


Unless you're getting a reply from us within 1min, we will always try to do better! :wink:
-website mgr Mark

1 minute wait time is hardly acceptable. Lift your game, or watch your business die :roll:

:mrgreen: Love your work :mrgreen:
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Re: Online Purchases - good and bad experiences

Postby scirocco » Wed Apr 03, 2013 8:38 pm

$150 order with Shiny Bikes (UK). Placed 16 March, dispatched 26 March, received 2 April. $30 shipping for very small lightweight items. All items present and correct.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Wed Apr 03, 2013 9:37 pm

jaseyjase wrote:Bikebug - similar issue.

Pair of look keo 2 max carbon pedals

21/3 - ordered and paid for
26/3 - order status still says processing
27/3 - called em up, they said it should have gone out, but looks like it slipped through the cracks, will be sent out today.

Not the best experience for the first time, but considering how much traffic they've been getting, not surprised. Ill probably give them another chance only cos they are very competitive if not better priced then the UK, plus supporting an aussie shop.


2/4 - arrived, taking into account pub hols.

in the mean time.

Wiggle, orders some tape, valve extenders, compression socks, over $100 worth.

28/3 - ordered at 10am
28/3 - dispatched at 3pm
3/4 - arrived
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Re: Online Purchases - good and bad experiences

Postby wheels46 » Wed Apr 10, 2013 11:25 am

Coming up to a month and still waiting for PBK.. No emails replied to. Maybe the new owners will lift their very ordinary game? :roll:
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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Wed Apr 10, 2013 11:33 am

wheels46 wrote:Coming up to a month and still waiting for PBK.. No emails replied to. Maybe the new owners will lift their very ordinary game? :roll:


They also haven't sent out any newsletters this month! Unlike us, who actually sent out 2 newsletters today! (1 old one by accident, doh!). :oops:
-CELL Bikes mgr Mark
What do you think about our Sydney Bike Shop? Let me know! Help us improve!
http://www.cellbikes.com.au/contact-us
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Re: Online Purchases - good and bad experiences

Postby MarkG » Wed Apr 10, 2013 11:43 am

Mark - hurry up n tell the boss to become a PayPal affiliate - I need to spend!
Proudly "a hater of academics with helmet cams"
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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Wed Apr 10, 2013 11:55 am

MarkG wrote:Mark - hurry up n tell the boss to become a PayPal affiliate - I need to spend!


MarkG...it's coming soon! Our C.O.O. mentioned to me just yesterday that it is being finalised and I have my fingers crossed for either later this week or early next week.

I love PayPal! Can't wait till we have it! It's not good for saving money though, as it's too easy to buy things, haha.
-website mgr Mark
What do you think about our Sydney Bike Shop? Let me know! Help us improve!
http://www.cellbikes.com.au/contact-us
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Re: Online Purchases - good and bad experiences

Postby MarkG » Wed Apr 10, 2013 11:56 am

Sweet as! It's easier to hide things from my wife on PP :)
Proudly "a hater of academics with helmet cams"
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Re: Online Purchases - good and bad experiences

Postby Ozkaban » Wed Apr 10, 2013 12:07 pm

Ozkaban wrote:Cyclingexpress is another matter. Ordered an item with a lead time of 5-7 days. Emailed them for an update after 2 weeks and they told me why it was delayed (no problems there...) when I asked then how long the delay would be I got no response. After another 2 weeks I emailed them asking for a full refund. Got a response this time saying that the order had been shipped the day before. All good. got an email 2 business days later saying the goods just have been dispatched. Sure it might have just been a system update but they still haven't arrived.

I don't mind delays but I do mind lack of response and I do mind possibly deceptive conduct.

Ahh well, I'll learn one day.


Quick update. The order arrived late last week. Wrong item. Turns out they were out of stock so just chucked in an 'equivalent' item without checking with me first. Functionally similar but it wasn't the item I ordered. I've had CyclingExpress do this before (different coloured jacket) so I suspect it's just how they operate. I'm currently trying to navigate the returns process and get a refund.
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