rheicel wrote:My latest order from Cellbikes is not so good. I ordered some bits and pieces that are on stock on their website. After 2 days, I have not heard from them. I left a message on their online chat. Daniel came back to me in email saying that the delay is because one of the item is not in stock. Why do I have to chase them? Can't they update me on what is going on? This way I can decide to cancel our go ahead with a substitute items.
Hi rheicel, apologies for your experience this time around. Yes, we need to do better! We're working on a way to notify customers of any delays, so you can decide if you want to cancel or wait. We're lucky to have Daniel because he's all we got and on a good day, he's taking care of quite a few cases. If any of you have an issue, please feel free to contact me (
mark@this link is broken) or Daniel (
d.dusanic@this link is broken). We're always happy to help, and I try my best to answer questions if I am up at night, even on the weekend.
Thanks for your feedback rheicel, it will help us action a better solution.
Ride safe and have a good week mate.
-website mgr Mark