Online Purchases - good and bad experiences
- HAKS
- Posts: 2348
- Joined: Sun Apr 06, 2008 10:28 pm
- Location: Canberra, AUS
Re: Online Purchases - good and bad experiences
Postby HAKS » Thu Jun 13, 2013 7:09 am
Sent some shoes back to the Aus address 2.5weeks ago. Cost $15 to get them there. Got the refund from Wiggle today and they took another $15 to cover the additional postage. So all up $30 to return the item whereas if I sent it directly I was looking at $50-60. Time-frame is a little slower as in the past when I've sent items direct they usually arrive within about a week but I'm happy for it to take a little longer if I save some $.
-
- Posts: 58
- Joined: Fri Feb 24, 2012 6:31 pm
Re: Online Purchases - good and bad experiences
Postby jd73 » Thu Jun 13, 2013 7:39 pm
Postage may be cheaper usimg the local return, but as it was a faulty item wiggle pay for postage anyway. In future i will return direct to the UK
- HAKS
- Posts: 2348
- Joined: Sun Apr 06, 2008 10:28 pm
- Location: Canberra, AUS
Re: Online Purchases - good and bad experiences
Postby HAKS » Thu Jun 13, 2013 9:54 pm
I think for small parts I would go direct as the postage savings wouldn't be much. However large/heavy items are likely going to be cheaper going via the Aus system.
-
- Posts: 166
- Joined: Fri Feb 22, 2013 10:51 am
Re: Online Purchases - good and bad experiences
Postby linds » Thu Jun 13, 2013 10:15 pm
arrived;took 13 business days.linds wrote:ordered a cassette from c r c on 27 May. It was despatched 28 May. No sign of it since. From what I have since read, c r c is to be avoided if you want things within a month.
within their guidelines.
no tracking information available only dispatch date. So if it got lost you would not know until about 20 business days have passed..not a great system.
-
- Posts: 1426
- Joined: Fri Jun 07, 2013 8:51 pm
- Location: Canberra
Re: Online Purchases - good and bad experiences
Postby lobstermash » Fri Jun 14, 2013 12:33 am
Their responses to email inquiries were pretty slow (my initial inquiry took a couple of days to get a response), sometimes with contradicting answers or straight out misinformation, however the bikes arrived safe and sound pretty quickly (next day delivery).
My wife was largely able to put hers together before I got home, in spite of the lack of instructions. She got a X229, which I'm pretty impressed with so far. I got a Falco Elite with Mavic wheels. The wheel set upgrade comes in a separate box and you have to change the cassette over yourself. I didn't have the right tool on hand, so my back wheel is still the heavy Alex. The only other issue I had with both bikes was that the Alex wheels needed a thorough trueing. The Mavics were perfect out of the box as expected. The dreaded 'free stuff' in the box didn't include a drink bottle or holder, the pump is worse than the cheapest K-mart pump, however the lights are perfect (I prefer a spotlight-free bike path) and the lock useful enough.
I wasn't planning on riding the Falco to work tomorrow, however it did so well on the test ride (which ended up being a bit further than planned) I reckon I'll make the journey.
-
- Posts: 1094
- Joined: Sat Nov 08, 2008 3:58 pm
Re: Online Purchases - good and bad experiences
Postby jcjordan » Fri Jun 14, 2013 3:47 pm
Wiggle did let me know I item was now not in stock at time of pick but 3 days later got an email that it was on the way.
Based on past experience I will be picking it up Monday.
Veni, Vidi, Vespa -- I Came, I Saw, I Rode Home
- foo on patrol
- Posts: 9071
- Joined: Sat Dec 19, 2009 11:12 am
- Location: Sanstone Point QLD
Re: Online Purchases - good and bad experiences
Postby foo on patrol » Sat Jun 15, 2013 6:58 am
Hmm same here but I now have my order and the sizing chart for me, has been spot on for the tights and arm warmers = 180cm 110kg = XXl and L.Venus62 wrote:I had not realised the physical address was in NZ. Thanks for that. I guess that does explain things a little better.Philipthelam wrote: T7 is overseas as well
Foo
Goal 6000km
- CELL Bikes
- Posts: 273
- Joined: Thu Dec 11, 2008 3:41 pm
- Location: 148 Parramatta Road Stanmore
- Contact:
Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Wed Jun 19, 2013 6:18 pm
Hi danny, thanks for the feedback. Hope that dodgy driver has found a different job!danny the boy wrote:Ordered a new saddle from Cell yesterday 10:30am, arrived midday today. Best bit was I didnt get the dodgy courier driver from my previous orders which had stopped my buying from them. Will bookmark their webpage back into my favourites. Better price than any of the o/s sites I looked up too.
Also, I've been away for the past 2 weeks getting married in Thailand, so I look forward to answering questions, or helping anyone out regarding an order or ordering experience. It's good to be back, thanks everyone.
-website mgr Mark
http://www.this link is broken/contact-us
- MarkG
- Posts: 2147
- Joined: Mon Mar 28, 2011 2:02 pm
- Location: Perth, Australia
Re: Online Purchases - good and bad experiences
Postby MarkG » Wed Jun 19, 2013 7:00 pm
-
- Posts: 738
- Joined: Thu Jun 06, 2013 10:40 pm
Re: Online Purchases - good and bad experiences
Postby defy1 » Wed Jun 19, 2013 9:20 pm
-
- Posts: 738
- Joined: Thu Jun 06, 2013 10:40 pm
Re: Online Purchases - good and bad experiences
Postby defy1 » Wed Jun 19, 2013 9:45 pm
+1 ordered some pedals a while back and never received them. Had to wait 2.5 months to get my refund.linds wrote:ordered a cassette from c r c on 27 May. It was despatched 28 May. No sign of it since. From what I have since read, c r c is to be avoided if you want things within a month.
- Redbull
- Posts: 1946
- Joined: Sun Sep 02, 2007 7:19 pm
- Location: Coogee WA
Re: Online Purchases - good and bad experiences
Postby Redbull » Wed Jun 19, 2013 10:24 pm
Wiggle have been smashing records getting stuff here.
Sent from my iPhone using Tapatalk
- Boognoss
- Super Mod
- Posts: 6879
- Joined: Sat Nov 10, 2007 11:45 am
- Location: Castle Hill, NSW
- Contact:
Re: Online Purchases - good and bad experiences
Postby Boognoss » Thu Jun 20, 2013 6:09 pm
Also ordered something non-cycling related from an East Coast US vendor on Friday last week. It arrived on Monday after travelling all weekend. Again DHL.
Cheers, Simon
Sent from my mApple myPad using Tapatalk HD
- Ross
- Posts: 5742
- Joined: Sat Nov 07, 2009 8:53 pm
Re: Online Purchases - good and bad experiences
Postby Ross » Sun Jun 23, 2013 5:23 pm
- CELL Bikes
- Posts: 273
- Joined: Thu Dec 11, 2008 3:41 pm
- Location: 148 Parramatta Road Stanmore
- Contact:
Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Mon Jun 24, 2013 12:55 pm
Hi defy1, soft opening this past Saturday. GRAND Opening this Saturday!!! (29 June)defy1 wrote:Whens the CELL shop opening in Melbourne..?
-website mgr Mark
http://www.this link is broken/contact-us
-
- Posts: 77
- Joined: Tue Feb 23, 2010 1:18 pm
Buying from Goldcross website
Postby marckietan » Mon Jun 24, 2013 9:48 pm
Very helpful person on the call, apologised for the delay and said he would call back once he had checked on the status of my order. When he came back, he said that one other item was unavailable and that they would need to refund that as well.
all in all...disappointing online experience although the guys who helped on the call was super helpful. However I did have to chase up the order and their online system clearly doesnt reflect real time stock.
- rheicel
- Posts: 2303
- Joined: Sat Jul 14, 2012 5:01 pm
- Location: Sydney
- Contact:
Re: Online Purchases - good and bad experiences
Postby rheicel » Mon Jun 24, 2013 10:14 pm
Sent from my Nexus 7 using Tapatalk 2
- CELL Bikes
- Posts: 273
- Joined: Thu Dec 11, 2008 3:41 pm
- Location: 148 Parramatta Road Stanmore
- Contact:
Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Tue Jun 25, 2013 12:18 am
rheicel wrote:Go Cellbikes, go!
Sent from my Nexus 7 using Tapatalk 2
Thanks rheicel! If anyone visits the new store, please feel free to send me and email with feedback! (mark@this link is broken).
http://www.this link is broken/contact-us
-
- Posts: 182
- Joined: Tue Jun 11, 2013 11:07 pm
- Location: Botany, Sydney.
Re: Online Purchases - good and bad experiences
Postby Pedaling » Tue Jun 25, 2013 9:37 pm
Lights are great for under three dollars each (88% off), and very prompt delivery.
After this experience I would definately recommend using them.
Thanks CELL!
2012 C59 Colnago
2013 Giant TCR
- andione1983
- Posts: 244
- Joined: Mon Apr 15, 2013 7:29 pm
- Location: SE Melbourne, Australia
Re: Online Purchases - good and bad experiences
Postby andione1983 » Tue Jun 25, 2013 10:22 pm
I will be back
Sent from my GT-I9305 using Tapatalk 2
MTB - Boardman Team Pro (2013)
-
- Posts: 155
- Joined: Wed Apr 08, 2009 10:08 am
- Location: Carlton
Re: Online Purchases - good and bad experiences
Postby slian » Wed Jun 26, 2013 9:31 am
Ordered 2 items in an order but only one arrived in the post.
Emailed them about it, waited a week, no reply. Emailed them again a few days ago, still waiting for reply.
Anyone has any recent experience with Rapha, good or bad?
- Slvr32gtr
- Posts: 188
- Joined: Wed Oct 31, 2012 4:19 pm
Re: Online Purchases - good and bad experiences
Postby Slvr32gtr » Wed Jun 26, 2013 3:44 pm
Very happy with the service, pricing and automated updates given through the process. Big thumbs up to them!
- MarkG
- Posts: 2147
- Joined: Mon Mar 28, 2011 2:02 pm
- Location: Perth, Australia
Re: Online Purchases - good and bad experiences
Postby MarkG » Wed Jun 26, 2013 3:59 pm
- MarkG
- Posts: 2147
- Joined: Mon Mar 28, 2011 2:02 pm
- Location: Perth, Australia
Re: Online Purchases - good and bad experiences
Postby MarkG » Wed Jun 26, 2013 5:31 pm
Brilliant!
- MarkG
- Posts: 2147
- Joined: Mon Mar 28, 2011 2:02 pm
- Location: Perth, Australia
Re: Online Purchases - good and bad experiences
Postby MarkG » Thu Jun 27, 2013 12:55 pm
Return to “Buying a bike / parts”
- General Australian Cycling Topics
- Info / announcements
- Buying a bike / parts
- General Cycling Discussion
- The Bike Shed
- Cycling Health
- Cycling Safety and Advocacy
- Women's Cycling
- Bike & Gear Reviews
- Cycling Trade
- Stolen Bikes
- Bicycle FAQs
- The Market Place
- Member to Member Bike and Gear Sales
- Want to Buy, Group Buy, Swap
- My Bikes or Gear Elsewhere
- Serious Biking
- Audax / Randonneuring
- Retro biking
- Commuting
- MTB
- Recumbents
- Fixed Gear/ Single Speed
- Track
- Electric Bicycles
- Cyclocross and Gravel Grinding
- Dragsters / Lowriders / Cruisers
- Children's Bikes
- Cargo Bikes and Utility Cycling
- Road Racing
- Road Biking
- Training
- Time Trial
- Triathlon
- International and National Tours and Events
- Cycle Touring
- Touring Australia
- Touring Overseas
- Touring Bikes and Equipment
- Australia
- Western Australia
- New South Wales
- Queensland
- South Australia
- Victoria
- ACT
- Tasmania
- Northern Territory
- Country & Regional
Who is online
Users browsing this forum: No registered users
- All times are UTC+10:00
- Top
- Delete cookies
About the Australian Cycling Forums
The Australian Cycling Forums is a welcoming community where you can ask questions and talk about the type of bikes and cycling topics you like.
Bicycles Network Australia
Forum Information
Connect with BNA
This website uses affiliate links to retail platforms including ebay, amazon, proviz and ribble.