Online Purchases - good and bad experiences
- jaseyjase
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Tue Aug 08, 2017 2:29 pm
7/8 - ordered 9pm WST
8/8 - dispatched 3am WST
- Bunged Knee
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Re: Online Purchases - good and bad experiences
Postby Bunged Knee » Wed Aug 09, 2017 12:13 pm
First time ordered from Bike Inn on 20/7/17 of 2x bike shorts, delivered to door on 8/8/17 with tracking.biker jk wrote:I've made two purchases from Bikeinn, one small and one large. Both transactions were fine. The second was sent DHL and arrived in a week. The first took longer. Comparable to c r c, Wiggle, etc. just lower prices.firemac71 wrote:Has anyone used bikeinn? If so what are they like? How would they compare to c r c etc
Tracking stated, ordered 20/7, packed- 21/7, at sorting centre- 24/7, shipped- 26/7, arrived at destination- 7/8 and delivered on 8/8.
About 3 weeks to door.
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Re: Online Purchases - good and bad experiences
Postby tez001 » Thu Aug 10, 2017 6:04 pm
Item delivered to Sydney in 24 hours.
- jaseyjase
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Fri Aug 11, 2017 10:58 am
11/8 - tracking says item has landed in perth, i doubt it will get delivered today though, which probably means a monday deliveryjaseyjase wrote:c r c - pair of tyres, some tubes, stem and brake adapter with 10% code.
7/8 - ordered 9pm WST
8/8 - dispatched 3am WST
![Sad :(](./images/smilies/icon_sad.gif)
*edit*
11/8 - tracking updated and apparently out for delivery.
**edit**
11/8 - delivered
Thats a 4 day turn around from order to delivery, gotta be happy with that!
- MichaelB
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Re: Online Purchases - good and bad experiences
Postby MichaelB » Mon Aug 14, 2017 1:58 pm
![Shocked :shock:](./images/smilies/icon_eek.gif)
Order was submitted at 12:41pm Adel time on Fri 11th Aug. Mentioned during order placement that as the item was bulky, it may take longer to arrive. No probs, wasn't in any hurry.
Rec'd email at 6:03pm same day to say it was picked & packed.
Then rec'd a text on Sat morning during a ride (12th Aug) with the DHL dispatch details.
Now, 1:20pm Adel time on Mon, 14th Aug, rec'd another DHL generated text message that it will be delivered today
![Shocked :shock:](./images/smilies/icon_eek.gif)
Damn, that's the quickest I've ever had, especially when DHL were involved.
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Re: Online Purchases - good and bad experiences
Postby ball bearing » Mon Aug 14, 2017 3:23 pm
- Ross
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Re: Online Purchases - good and bad experiences
Postby Ross » Tue Aug 22, 2017 8:25 pm
14/8/17 Received email saying it has been dispatched
16/8/17 Departed facility (HEATHROW APT/LONDON GB)
16/8/17 Shipping information received by Australia Post
22/8/17 No further movements
![Exclamation :!:](./images/smilies/icon_exclaim.gif)
![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)
Not having a go at Wiggle at all, rather Australia Post or maybe Australia Customs. Other recent orders from Wiggle were delivered in 6-7 days from day of order.
- Ross
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Re: Online Purchases - good and bad experiences
Postby Ross » Wed Aug 23, 2017 6:45 pm
![Very Happy :D](./images/smilies/icon_biggrin.gif)
- AUbicycles
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Re: Online Purchases - good and bad experiences
Postby AUbicycles » Thu Aug 24, 2017 4:29 pm
I will report on Wiggle order, A typo of one number (street number) was spotted after submitting... no option to immediately correct and with the customer service delay, by the time it was actioned, it was packed.... will it arrive. (Staff were polite.)
- cameronp
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Re: Online Purchases - good and bad experiences
Postby cameronp » Thu Sep 07, 2017 3:06 pm
24/8 - Order placed
29/8 - Despatched via "Global-E Couriers"
31/8 - Arrives at Heathrow, handed off to DHL (given new tracking number)
4/9 - Delivered
- jaseyjase
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Fri Sep 08, 2017 6:07 pm
5/9 - ordered (1pm)
5/9 - dispatched (5pm)
8/9 - arrived! (4pm)
two thumbs up Rapha
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Re: Online Purchases - good and bad experiences
Postby RobertL » Fri Sep 15, 2017 9:12 am
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Re: Online Purchases - good and bad experiences
Postby ningnangnong » Sat Sep 23, 2017 2:59 pm
I was just having a gander at the website and there's little to no options if you want a Cell brand road bike or MTB.
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Re: Online Purchases - good and bad experiences
Postby Newcastle Dave » Fri Sep 29, 2017 10:38 am
20/9/2017 - Order placed All Items listed as in stock
25/9/2017 - the order was still listed as pending fulfillment so, contact them. Get told "We was (sic) waiting for Shimano PD-R550 Spd-Sl Pedals GRAY from supplier"
25/9/2017 - Get notified package picked up by Couriers Please (4:30 pm)
26/9/2017 - Package listed as "on board for delivery" by Couriers Please
27/9/2017 - Pack Package listed as "on board for delivery" by Couriers Please.
28/9/2017 - Package listed as "on board for delivery" by Couriers Please. I contact them via online form, get automated email saying would be contacted within 4 hours. I wasn't, so I called them in the afternoon (waited 15 minutes in a queue that said was 2 minutes long). Got told "oh they are listed as on board for deliver" - I said yes, that's what it has said for 3 days. Was promised they would get delivered later that day
29/9/2017 - Delivery - Finally
I live in Lake Macquarie, the depot is in Cardiff (10 minutes away).
What disappoints me is that I used to be able to order stuff from Cell in the morning, had it the next day. The last three deliveries have all followed the above pattern/timeline. Over the years I have been a great supporter of Cell, I have bought 3 bikes (including a top end Omeo 2), and many parts and accessories.
This will be my last order off them. I can actually get stuff from England faster.
- Aushiker
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Re: Online Purchases - good and bad experiences
Postby Aushiker » Fri Sep 29, 2017 11:16 am
Couriers Please ... says it all ... I will if it is an option avoid businesses using Couriers Please if that is there only shipping method.Newcastle Dave wrote:So I ordered a few things from Cell, (pedals, tires) ....
25/9/2017 - Get notified package picked up by Couriers Please (4:30 pm)
Aushiker.com
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Re: Online Purchases - good and bad experiences
Postby idler » Fri Sep 29, 2017 12:01 pm
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Re: Online Purchases - good and bad experiences
Postby caneye » Fri Sep 29, 2017 12:17 pm
c r c is definitely faster.
On another note .. bought a new helmet off Torpedo7. Order placed on Tuesday and delivered this morning. Just in time for the long weekend. Thumbs up from me.
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Re: Online Purchases - good and bad experiences
Postby Arbuckle23 » Fri Sep 29, 2017 4:27 pm
Did a Wiggle order two weeks ago. Got delivered in 6 days to Melbourne. Never had a problem with Wiggle order (yetidler wrote:Just did a Wiggle order. New (to me) checkout process said "dispatched within 7 working days" rather then the old "delivered within 7 working days". Anyone found that Wiggle processing is now taking longer?
![Smile :)](./images/smilies/icon_smile.gif)
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Re: Online Purchases - good and bad experiences
Postby idler » Fri Sep 29, 2017 9:37 pm
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Re: Online Purchases - good and bad experiences
Postby MickMelb » Mon Oct 02, 2017 10:40 am
Should be re-named to "Couriers, No Thanks!".Aushiker wrote:
Couriers Please ... says it all ... I will if it is an option avoid businesses using Couriers Please if that is there only shipping method.
Message is don't rely on Couriers Please if you need something promptly.
Ordered from Pushy's Thursday 1.55pm 21 Oct.
Item Arrived in Melb Depot Tuesday 26 Sept.
10 days after ordering, Monday 2 Oct. = no sign of item.
How can a Courier service be so slow?
22 Sep 2017 12:54 pm 0090 (BNE) 1 item has been picked up
22 Sep 2017 1:33 pm 9999 (BNE) 1 item is in transit (Brisbane - Melbourne)
22 Sep 2017 1:50 pm 9999 (BNE) 1 item is in transit (Brisbane - Melbourne)
26 Sep 2017 6:17 am 9803 (MEL) Your item(s) have arrived in depot
26 Sep 2017 6:58 am 9803 (MEL) Your item(s) have arrived in depot
2 Oct 10.00 am = item is where?
- Mububban
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Re: Online Purchases - good and bad experiences
Postby Mububban » Tue Oct 03, 2017 12:59 pm
![Mr. Green :mrgreen:](./images/smilies/icon_mrgreen.gif)
The heart symbol is made of cassette cogs, nice touch
![Smile :)](./images/smilies/icon_smile.gif)
This is an XL, good for length, just need to tailor it to fit my truly skeletal shape. That's what you get when you're 6 foot 2 and 68kgs.
![Image](https://i.imgur.com/pGk4Kfl.jpg)
- redsonic
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- Location: Brisbane
Re: Online Purchases - good and bad experiences
Postby redsonic » Sun Oct 08, 2017 2:16 pm
Great range of products you can't really find elsewhere. They don't have the super fast despatch of Wiggle or c r c (usually takes a couple of days to get the dispatched notice). Shipping is quite reasonably priced for small packages, but can get up there for things like wire bead tyres. Regular post, so takes 10 days or so to get to Aus.
They haven't let me down yet, so can't comment on their returns/ warranty service.
Very glad to have them for those less common bike bits I need.
- Ross
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Re: Online Purchases - good and bad experiences
Postby Ross » Tue Oct 17, 2017 8:43 pm
After wasting my time at several LBS who wanted to sell me wheels that were $1500 over my budget and under specced (couldn't attract attention of any sales staff at to even ask about wheels at another LBS and 3rd LBS didn't know anything about wheels and suggested I come back another day when other [allegedly] more knowlegeable sales staff member would be there) I sent an email to WB outlining my speccs, budget and proposed application. A reply came back the next day outlining a few different options. A couple more emails were exchanged with me confirming colours of spokes and nipples and asking them to split the shipments so as not to attract the attention of Aus Customs (because wheelset value was over $1000) which they were happy to do.
First wheel was shipped on 11/10 (Fed-Ex tracking number emailed to me by WB) and delivered to my front door on 16/10. Wheel is exactly to the spec that we discussed. Ordered 2nd wheel this morning, I expect it will show up early next week.
- Ross
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Re: Online Purchases - good and bad experiences
Postby Ross » Fri Oct 20, 2017 11:39 am
Kudos to Wheelbuilder and FedEx.
I can't even get parts from other areas within Australia that quickly
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Re: Online Purchases - good and bad experiences
Postby hamishm » Fri Oct 20, 2017 3:56 pm
How was the postage cost? Every time I've been tempted to use them or Prowheelbuilder the postage quotes have been astronomical.Ross wrote:My other wheel from Wheelbuilder has just been delivered - 3 days ahead of schedule!
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