Online Purchases - good and bad experiences

boss
Posts: 1358
Joined: Mon Oct 01, 2012 5:58 pm

Re: Online Purchases - good and bad experiences

Postby boss » Fri Jan 04, 2013 3:38 pm

I ordered some DA 7900 C24's from Merlin. Was a bit hesitant because I'd never bought from Merlin before. But ordered from them, because c r c have these wheels listed as discontinuted, and they don't seem to be available anywhere else for a reasonable price.

And didn't want to go to DA 9000 because they have a narrower hub spacing to suit 11spd.

Anyway, ordered on 25/12 (Christmas present to myself) and they only left the shipping warehouse today.

To Merlin's credit, they were packed and shipped out on 28/12, but there seems to be a real delay in the TNT economy shipping service.

From now, it says there is a transit time of 6-11 days to Australia!

I don't really expect to get the wheels till 20/1... not far off a month from ordering!

Slowest shipping everrrrrr.

I should have paid the extra $10 for expedited shipping!

jasonc
Posts: 12170
Joined: Thu Feb 24, 2011 3:40 pm
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby jasonc » Fri Jan 04, 2013 8:10 pm

boss wrote:And didn't want to go to DA 9000 because they have a narrower hub spacing to suit 11spd.
Image

they are backwards compatible with 10 speed

orbeas
Posts: 462
Joined: Sun Aug 08, 2010 4:06 pm
Location: Perth. WA

Re: Online Purchases - good and bad experiences

Postby orbeas » Sat Jan 05, 2013 12:05 am

orbeas wrote:Sent them an email, 99bike blame fastway for sending the GPS to melbourne..
99 bikes sent a dead end traking number to track fastway courier...
yes a phone call will be soon

Udate: garmin edge 200 sent from 99bike 10/12/2012-to day 4/1/1013 fotitude valley store, not the moon( still not in my hot little hands) via fasttrack couriers (stand up comedy act name)
There reson,the artical was sent to melbourne! anyone heard of a city in melbourne called perth?
So i ring the perth office of slowtrack (with tracking number) couriers,their response we will look into it.FARRRK another week me thinks :roll:
99bike if your reading this, you are going on my SPAM list
Orbea Euskaltel:Ultegra,Durace,RS80
Orbea Erandio Hybrid

boss
Posts: 1358
Joined: Mon Oct 01, 2012 5:58 pm

Re: Online Purchases - good and bad experiences

Postby boss » Sat Jan 05, 2013 12:50 am

jasonc wrote:
boss wrote:And didn't want to go to DA 9000 because they have a narrower hub spacing to suit 11spd.
Image

they are backwards compatible with 10 speed
I know this, but the 7900 hub has a wider hub spacing as it does not have to accommodate an 11spd. Wider hub spacing = stronger wheel. I have no intention of going 11spd for a long time, the 7900 is the better wheel, and its cheaper, so I went down that path.

Discussion here http://www.bicycles.net.au/forums/viewt ... 63&t=59153" onclick="window.open(this.href);return false;

User avatar
Chef
Posts: 772
Joined: Tue Dec 29, 2009 7:11 pm
Location: Perth WA

Re: Online Purchases - good and bad experiences

Postby Chef » Sat Jan 05, 2013 8:34 am

Hi,

I have bought from Aspire a couple of recently - http://www.aspirevelotech.com/Merchant2 ... e_Code=AVT - good range of products, and both times my order was with me within a week; highly recomended :D
Image

jasonc
Posts: 12170
Joined: Thu Feb 24, 2011 3:40 pm
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby jasonc » Sat Jan 05, 2013 10:25 am

boss wrote:I know this, but the 7900 hub has a wider hub spacing as it does not have to accommodate an 11spd. Wider hub spacing = stronger wheel. I have no intention of going 11spd for a long time, the 7900 is the better wheel, and its cheaper, so I went down that path.

Discussion here http://www.bicycles.net.au/forums/viewt ... 63&t=59153" onclick="window.open(this.href);return false;
so for 11-speed, don't go the 7900 (look at other than shimano)

boss
Posts: 1358
Joined: Mon Oct 01, 2012 5:58 pm

Re: Online Purchases - good and bad experiences

Postby boss » Sat Jan 05, 2013 10:27 am

jasonc wrote:
boss wrote:I know this, but the 7900 hub has a wider hub spacing as it does not have to accommodate an 11spd. Wider hub spacing = stronger wheel. I have no intention of going 11spd for a long time, the 7900 is the better wheel, and its cheaper, so I went down that path.

Discussion here http://www.bicycles.net.au/forums/viewt ... 63&t=59153" onclick="window.open(this.href);return false;
so for 11-speed, don't go the 7900 (look at other than shimano)
7900 can't take 11spd.

Narrower hub spacing is an inherent draw back of having more gears, I would have thought.

jasonc
Posts: 12170
Joined: Thu Feb 24, 2011 3:40 pm
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby jasonc » Sat Jan 05, 2013 10:47 am

boss wrote:7900 can't take 11spd.

Narrower hub spacing is an inherent draw back of having more gears, I would have thought.
brain still on the bike. for 11-speed compatibility, don't buy the 9000....

User avatar
Shpox
Posts: 272
Joined: Wed Feb 08, 2012 12:54 am
Location: Brisbane, Queensland.

Re: Online Purchases - good and bad experiences

Postby Shpox » Mon Jan 07, 2013 8:43 am

Does anyone know of a shop that will sell inflator heads and CO2 Cartridges in Australia?

Wiggle no longer sell to Australia, nor do Evans Cycles. Most places I've checked will not longer ship here. Is this a customs issue? It only seems Cellbikes sells them and that comes with a $10 shipping fee which negates buying it in the first place.

gabrielle260
Posts: 1150
Joined: Fri Dec 16, 2011 3:47 pm

Re: Online Purchases - good and bad experiences

Postby gabrielle260 » Mon Jan 07, 2013 8:46 am

Go online... There is a cake decorating Australian online retailer who sells the cartridges at about $1 each. Then just buy the head from Cell or Cycling Express.
Andrew

boss
Posts: 1358
Joined: Mon Oct 01, 2012 5:58 pm

Re: Online Purchases - good and bad experiences

Postby boss » Mon Jan 07, 2013 9:38 am

CO2 cartridges tend to be super expensive in-store.

I think it's probably an airline or shipping company regulation that has stopped sending cartridges O/S. That's just a common sensical guess.

I consider between $1-2 a cartridge including shipping is good value.

Also try ebay. The last time I checked there were lots of sellers doing great deals on bulk packs of cartridges.

User avatar
jaseyjase
Posts: 2993
Joined: Tue Apr 21, 2009 2:00 pm
Location: Perth

Re: Online Purchases - good and bad experiences

Postby jaseyjase » Mon Jan 07, 2013 1:05 pm

Evans Cycles - 3 x caps, about $50 worth with postage

Ordered - 17/12
Dispatched - 18/12

still waiting, nearly 3 weeks =(

guessing its holiday season, also noticed lower value items will never arrive in a week in my experience.

User avatar
stinhambo
Posts: 486
Joined: Sun Jan 02, 2011 9:40 pm
Location: Northern Beaches, Cairns, QLD

Re: Online Purchases - good and bad experiences

Postby stinhambo » Mon Jan 07, 2013 1:27 pm

Bought a bunch of stuff from Cell Bikes.

Order completed and shipped on Monday 31st Dec, arriving today in Cairns on Monday 7th Jan.

Not bad considering the New Year and distance.
Image

orbeas
Posts: 462
Joined: Sun Aug 08, 2010 4:06 pm
Location: Perth. WA

Re: Online Purchases - good and bad experiences

Postby orbeas » Mon Jan 07, 2013 2:13 pm

iv asked 99bikes for a refund on a garmin edge 200 because its been a month and it isnt here in Perth,
iv been ringing fastway couriers and just getting the on its way bum steer!
99bikes wont do a refund till i return the garmin which i havnt got, and donnt know if i ever will..
is it possible to get a refund for goods paid for but not delivered in a resonable time? thanks
Orbea Euskaltel:Ultegra,Durace,RS80
Orbea Erandio Hybrid

boss
Posts: 1358
Joined: Mon Oct 01, 2012 5:58 pm

Re: Online Purchases - good and bad experiences

Postby boss » Mon Jan 07, 2013 2:18 pm

orbeas wrote:iv asked 99bikes for a refund on a garmin edge 200 because its been a month and it isnt here in Perth,
iv been ringing fastway couriers and just getting the on its way bum steer!
99bikes wont do a refund till i return the garmin which i havnt got, and donnt know if i ever will..
is it possible to get a refund for goods paid for but not delivered in a resonable time? thanks
How did you pay, through Paypal or just a credit card directly on their website?

If you paid through Paypal, you can lodge a dispute.

If you paid through a Visa card through their website's payment gateway, there may be an option for you to dispute the transaction with your bank. I'm pretty sure through Visa you can dispute a transaction where a good or service hasn't been rendered.

I would get a wriggle on with disputing the transaction as there is usually a 45 day limit from when the transaction was made.

Your other option would be the Department of Fair Trading in the state which 99Bikes operates.

If they are being jerks, pull out the big guns and watch how quickly they begin to squirm.

orbeas
Posts: 462
Joined: Sun Aug 08, 2010 4:06 pm
Location: Perth. WA

Re: Online Purchases - good and bad experiences

Postby orbeas » Mon Jan 07, 2013 2:26 pm

boss wrote:
orbeas wrote:iv asked 99bikes for a refund on a garmin edge 200 because its been a month and it isnt here in Perth,
iv been ringing fastway couriers and just getting the on its way bum steer!
99bikes wont do a refund till i return the garmin which i havnt got, and donnt know if i ever will..
is it possible to get a refund for goods paid for but not delivered in a resonable time? thanks
How did you pay, through Paypal or just a credit card directly on their website?

If you paid through Paypal, you can lodge a dispute.

If you paid through a Visa card through their website's payment gateway, there may be an option for you to dispute the transaction with your bank. I'm pretty sure through Visa you can dispute a transaction where a good or service hasn't been rendered.

I would get a wriggle on with disputing the transaction as there is usually a 45 day limit from when the transaction was made.

Your other option would be the Department of Fair Trading in the state which 99Bikes operates.

If they are being jerks, pull out the big guns and watch how quickly they begin to squirm.
Thanks Boss ! paid through visa card direct to there web site, will look into visa dispute action on line, also fair trading in Brisbane
Orbea Euskaltel:Ultegra,Durace,RS80
Orbea Erandio Hybrid

boss
Posts: 1358
Joined: Mon Oct 01, 2012 5:58 pm

Re: Online Purchases - good and bad experiences

Postby boss » Mon Jan 07, 2013 2:55 pm

Yeah, give your bank a buzz. They should be able to dispute the transaction / get a 'chargeback'. I did a little research just then (to satiate my own curiosity) and they can chargeback for 'merchandise not receieved'

This link is for NAB, but you will find that all banks have very similar policies. This is because they actually must abide by the rules that VISA sets out.
http://www.nab.com.au/wps/wcm/connect/n ... 3/#dispute" onclick="window.open(this.href);return false;

I would lodge the dispute with your bank tonight, make a complaint to the DFT in QLD (http://www.fairtrading.qld.gov.au/onlin ... t-form.htm" onclick="window.open(this.href);return false;) and then email 99bikes and inform them that you've disputed the transaction and complained to the department of fair trading.

I'd hope that 99bikes come to the party fairly promptly and send another unit for you. I assume that you'd probably rather the unit than going through the process and getting your $$$ back.

orbeas
Posts: 462
Joined: Sun Aug 08, 2010 4:06 pm
Location: Perth. WA

Re: Online Purchases - good and bad experiences

Postby orbeas » Mon Jan 07, 2013 4:31 pm

99bikes creited my account $25 for the inconvienence so far, and that im getting the unit at cost price..
maybe their is a more sinister thing going on with fastway and the garmin has been stolen during transit and there just waiting for me to go away..
Said to them this morning for the inconviniace they fly the garmin over, their expence.
Tried getting a straight foward answer this morning from the Perth end, and got the" we will ring you back" (they dont), every time i try to ring them im getting the phone is bizzy, so they have put my number into ignore mode.
If and when it arrives what state is it going to be in?
the thing is im not forking out more cash till this is sorted
99bike recon they arnt going to refund unless the unit is returned to them.
Last edited by orbeas on Mon Jan 07, 2013 4:44 pm, edited 1 time in total.
Orbea Euskaltel:Ultegra,Durace,RS80
Orbea Erandio Hybrid

orbeas
Posts: 462
Joined: Sun Aug 08, 2010 4:06 pm
Location: Perth. WA

Re: Online Purchases - good and bad experiences

Postby orbeas » Mon Jan 07, 2013 4:39 pm

boss wrote:I ordered some DA 7900 C24's from Merlin. Was a bit hesitant because I'd never bought from Merlin before. But ordered from them, because c r c have these wheels listed as discontinuted, and they don't seem to be available anywhere else for a reasonable price.

And didn't want to go to DA 9000 because they have a narrower hub spacing to suit 11spd.

Anyway, ordered on 25/12 (Christmas present to myself) and they only left the shipping warehouse today.

To Merlin's credit, they were packed and shipped out on 28/12, but there seems to be a real delay in the TNT economy shipping service.

From now, it says there is a transit time of 6-11 days to Australia!

I don't really expect to get the wheels till 20/1... not far off a month from ordering!

Slowest shipping everrrrrr.

I should have paid the extra $10 for expedited shipping!
Hind sight sure is handy for next time 8)
Orbea Euskaltel:Ultegra,Durace,RS80
Orbea Erandio Hybrid

User avatar
MarkG
Posts: 2147
Joined: Mon Mar 28, 2011 2:02 pm
Location: Perth, Australia

Re: Online Purchases - good and bad experiences

Postby MarkG » Mon Jan 07, 2013 4:52 pm

With regards to Merlin, it's usually the slack as all hell, unionised rubbish that is Australia Post.

I've ordered heaps of stuff from Merlin, always dispatched within 24 hours, and arrives in Australia a day later.
It then takes 7 days on average to get to my office.
Proudly "a hater of academics with helmet cams"

boss
Posts: 1358
Joined: Mon Oct 01, 2012 5:58 pm

Re: Online Purchases - good and bad experiences

Postby boss » Mon Jan 07, 2013 4:58 pm

MarkG wrote:With regards to Merlin, it's usually the slack as all hell, unionised rubbish that is Australia Post.

I've ordered heaps of stuff from Merlin, always dispatched within 24 hours, and arrives in Australia a day later.
It then takes 7 days on average to get to my office.
In this case it is TNT that is holding things up. The item was stuck in the Netherlands for seven days prior to being shipped out. I ordered 25/12, Merlin shipped 28/12 (in a perfect world they could/should have shipped 27/12 but it's Christmas so no big deal) and TNT sent it from the Netherlands to Australia on 3/1.

On a positive note, it just arrived in Australia today. 4 days, not the 6-11 days that they quoted initially.

I'd love for the wheels to arrive before the weekend, but I'm really not holding my breath given the lag so far.

I don't believe that TNT links in with Australia Post, they have their own couriers, warehouses, etc (like DHL). I could be wrong though.

I'm not really blaming Merlin for this - although I did expect their shipping to be on par with c r c. Unfortunately it isn't!
Last edited by boss on Mon Jan 07, 2013 5:04 pm, edited 1 time in total.

User avatar
MarkG
Posts: 2147
Joined: Mon Mar 28, 2011 2:02 pm
Location: Perth, Australia

Re: Online Purchases - good and bad experiences

Postby MarkG » Mon Jan 07, 2013 5:03 pm

I usually wait a few weeks min in to the new year, after the xmas rush, delay, congestion period etc before I order from OS.
Tho in saying that, I ordered some clothes from J Crew in the US last Monday and they arrived today.
Proudly "a hater of academics with helmet cams"

boss
Posts: 1358
Joined: Mon Oct 01, 2012 5:58 pm

Re: Online Purchases - good and bad experiences

Postby boss » Mon Jan 07, 2013 5:07 pm

Me too. I got the wheels at a really great price, and I knew stocks were limited, so I had to move.

Having said that, I've had other bits and pieces that I ordered around the same time come through within usual timelines. Something seems a little fishy about the 'economy' shipping. Ah well, live and learn.

It'll all be forgotten when I'm rolling on my dreamy Dura Ace wheels climbing up stupid dumb steep hills... hating and loving every minute of it simultaneously!

:twisted:

User avatar
queequeg
Posts: 6479
Joined: Thu Dec 17, 2009 10:09 am

Re: Online Purchases - good and bad experiences

Postby queequeg » Mon Jan 07, 2013 5:08 pm

queequeg wrote:I just did another c r c Order yesterday. It has shipped today with the free shipping option via DHL Express and is already in the air on-route to Sydney.
Update: Order arrived at home first thing this morning. According to tracking it arrived in Sydney and cleared customs on Saturday morning.

Meanwhile, ordered a new laser printer lady week. Processed today and yet to be shipped. Delivery is $32 and it only needs to come from Sydney.
How does DHL Express cost $9.99 from the UK, including the local delivery, but a local delivery only costs three times as much?
'11 Lynskey Cooper CX, '00 Hillbrick Steel Racing (Total Rebuild '10), '16 Cervelo R5, '18 Mason BokekTi

boss
Posts: 1358
Joined: Mon Oct 01, 2012 5:58 pm

Re: Online Purchases - good and bad experiences

Postby boss » Mon Jan 07, 2013 5:20 pm

I'm of the belief that c r c, Wiggle, PBK, etc all subsidise their shipping. For instance, if you pay $10 for postage there is every likelyhood it cost more than that, but they just absorbed that cost.

Their profit/revenue margin isn't huge, so I believe their businesses are conciously geared to move LOTS of orders but only making a little bit on each one.

That and whoever is shipping your printer is nowhere near as efficient as DHL.

If you walk into a post office in the UK (Royal Mail - c r c often use Royal Mail, not just DHL) and your sending an item under 500g that is worth GBP50 it costs GBP13. GBP19 for 1000g. GBP32 for 2000g. So on and so forth. Those prices go up if the value of the item is increased, too.

Who is online

Users browsing this forum: No registered users