You can't blame Wiggle for that. All they can do is pack and ship it quickly, which they did when I ordered in early December. The rest is up to the postal services, couriers etc.Noviss wrote:I am sure the volume of freight at the moment is huge. I am also sure it happens fairly regularly at this time every year. Isn't that what management is all about?
Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby hamishm » Tue Jan 02, 2018 11:31 am
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Re: Online Purchases - good and bad experiences
Postby caneye » Wed Jan 03, 2018 2:00 pm
yah .. the local services have to manage their resources betterhamishm wrote: You can't blame Wiggle for that. All they can do is pack and ship it quickly, which they did when I ordered in early December. The rest is up to the postal services, couriers etc.
my order was placed on 18th. shipment from Wiggle reached the NSW Chullora distribution centre on 21st (3 business days) before Xmas. But it wasn't delivered to my home till after xmas (after deducting for xmas and boxing day, it's another 3 business days). I'm probably <20kms from Chullora. Would've been faster for me to rock up and pick it up from Chullora instead
Same thing with a parcel delivery from Pushys. Took 3 business days when it is usually 1 business day only.
Mind you, I'm not complaining about either shipment. Just sharing my experience and highlighting the common culprit here (i.e. austpost).
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Re: Online Purchases - good and bad experiences
Postby Noviss » Wed Jan 03, 2018 5:21 pm
As I said in my initial post the issue isn't with Wiggle - they dispatched the goods efficiently. Auspost appear to be where the issue lies. My order (that was made on 15 December) has been in Chullora since 27 December according to the tracking. Not passing any judgement just highlighting the issue.caneye wrote:
yah .. the local services have to manage their resources better
my order was placed on 18th. shipment from Wiggle reached the NSW Chullora distribution centre on 21st (3 business days) before Xmas. But it wasn't delivered to my home till after xmas (after deducting for xmas and boxing day, it's another 3 business days). I'm probably <20kms from Chullora. Would've been faster for me to rock up and pick it up from Chullora instead
Same thing with a parcel delivery from Pushys. Took 3 business days when it is usually 1 business day only.
Mind you, I'm not complaining about either shipment. Just sharing my experience and highlighting the common culprit here (i.e. austpost).
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Re: Online Purchases - good and bad experiences
Postby metalrideroz » Sat Jan 06, 2018 11:35 am
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Re: Online Purchases - good and bad experiences
Postby MichaelB » Mon Jan 08, 2018 8:27 am
Yep. Got some pare parts for my Bont shoes. No dramas
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Re: Online Purchases - good and bad experiences
Postby BJL » Mon Jan 08, 2018 8:57 am
Received my order today without any dramas.BJL wrote:Put in a $320 AUD order with Wiggle tonight. Been needing to do it for ages but other things over the last couple of months have crippled my budget. Wiggle sent emailed a voucher for $20 off yesterday so the bike got priority this month.
I hope I get better service than some of you (I only read these comments after I ordered)
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Re: Online Purchases - good and bad experiences
Postby metalrideroz » Mon Jan 08, 2018 12:35 pm
Thankyou.MichaelB wrote:Yep. Got some pare parts for my Bont shoes. No dramas
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Re: Online Purchases - good and bad experiences
Postby biker jk » Tue Jan 09, 2018 1:14 pm
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Re: Online Purchases - good and bad experiences
Postby RobertL » Tue Jan 09, 2018 2:57 pm
I believe that they are. I was looking at bibshorts earlier, and they had exactly the same stock at exactly the same prices. Including the same mega-specials on certain brands and models for sizes S or XXXL.biker jk wrote:...BTW, are TheBicycleStore and Velogear the same online seller?
I've bought a few things from them and never had a problem.
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Re: Online Purchases - good and bad experiences
Postby biker jk » Tue Jan 09, 2018 4:19 pm
I bought a few things from TheBicycleStore in the middle of last year and had no problem. It's Velogear purchases that are the problem. Go figure.RobertL wrote:I believe that they are. I was looking at bibshorts earlier, and they had exactly the same stock at exactly the same prices. Including the same mega-specials on certain brands and models for sizes S or XXXL.biker jk wrote:...BTW, are TheBicycleStore and Velogear the same online seller?
I've bought a few things from them and never had a problem.
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Re: Online Purchases - good and bad experiences
Postby rifraf » Wed Jan 10, 2018 3:31 am
I had issue with them recently on a purchase. (My first and last with them).biker jk wrote:
It's Velogear purchases that are the problem. Go figure.
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Re: Online Purchases - good and bad experiences
Postby redsonic » Wed Jan 10, 2018 11:56 am
I used Velogear regularly until they sent me the wrong item then made me jump through hoops to return it. Transaction dragged on and on and meanwhile, my bike build was on hold. They refused to send the replacement parts until they received the returns (this is despite receiving photos of the wrong items and of the addressed, stamped return package). The purchasing department had no idea what was in the warehouse, and I corresponded with a different staff member each time. One of the worst online buying experiences I have had, and I will not use them again. Interesting to hear TheBicycleStore may be the same company...rifraf wrote:I had issue with them recently on a purchase. (My first and last with them).biker jk wrote:
It's Velogear purchases that are the problem. Go figure.
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Re: Online Purchases - good and bad experiences
Postby fergy1987 » Wed Jan 24, 2018 11:35 am
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Re: Online Purchases - good and bad experiences
Postby cancan64 » Thu Jan 25, 2018 12:56 pm
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Re: Online Purchases - good and bad experiences
Postby fergy1987 » Thu Jan 25, 2018 4:40 pm
Cancel Order and Re-Order - I had to do it with my order and it was really easycancan64 wrote:Crap...I just placed a Wiggle order and forgot I need some sunnies
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Re: Online Purchases - good and bad experiences
Postby Zippy7 » Fri Feb 02, 2018 8:56 pm
Ordered Saturday night, received dispatch notification on Sunday, delivered FRIDAY (today!).
Such a huge contrast to Wiggle, who took weeks last time!
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Re: Online Purchases - good and bad experiences
Postby biker jk » Fri Feb 02, 2018 9:22 pm
Given Wiggle owns Chain Reaction it certainly is strange why they can't deliver as quickly.Zippy7 wrote:Chain Reaction - awesome this time around.
Ordered Saturday night, received dispatch notification on Sunday, delivered FRIDAY (today!).
Such a huge contrast to Wiggle, who took weeks last time!
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Re: Online Purchases - good and bad experiences
Postby Zippy7 » Sat Feb 03, 2018 9:56 am
Yes, it's strange. I do remember when the private equity company first took over c r c, things went downhill for a while.biker jk wrote:Given Wiggle owns Chain Reaction it certainly is strange why they can't deliver as quickly.Zippy7 wrote:Chain Reaction - awesome this time around.
Ordered Saturday night, received dispatch notification on Sunday, delivered FRIDAY (today!).
Such a huge contrast to Wiggle, who took weeks last time!
Now it seems that they have improved their customer service again.
Noted that some lines of stock appear to be the same, but inventory still seems separate.
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Re: Online Purchases - good and bad experiences
Postby nemo57 » Sat Feb 03, 2018 11:02 am
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Re: Online Purchases - good and bad experiences
Postby caneye » Wed Feb 14, 2018 12:15 pm
Fingers crossed that it will be delivered before the end of the week so that I can use it on the weekend.
What happened to 24-hour shipping, Pushys?
that used to be fantastic.
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Re: Online Purchases - good and bad experiences
Postby Ross » Wed Feb 14, 2018 3:11 pm
That's generally why I hardly ever buy from Pushys, it's roughly the same time for delivery and usually cheaper to buy from Wiggle.
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Re: Online Purchases - good and bad experiences
Postby BJL » Thu Feb 15, 2018 11:33 am
My first order from Bike24 so I'll see how it goes.
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Re: Online Purchases - good and bad experiences
Postby Shred11 » Sun Feb 18, 2018 3:56 pm
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Re: Online Purchases - good and bad experiences
Postby BJL » Thu Feb 22, 2018 9:03 am
I received my order this morning! (7:30am)BJL wrote:I finally made the order from Bike24 which I said I was going to do weeks ago. I ordered from them as they sell things like spokes which Wiggle doesn't (or very limited range) and c r c says everything is out of stock and has done so for weeks. Also needed new 5700 shifter hoods which can be hard to find except on EBay. (I'm one of the few people on the planet who has never bought anything off EBay) I also like to buy stuff from the same supplier rather than making multiple orders from all over the place. I'm just weird that way.
My first order from Bike24 so I'll see how it goes.
Very happy as it has only been 5 working days. Wasn't really expecting it until Monday.
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Re: Online Purchases - good and bad experiences
Postby lynskey_rider » Thu Mar 01, 2018 8:19 pm
Have spent $2000 + in last 3 months with them and two items have failed straight out of the box.
When I contacted them about both issues, the reply was "contact the manufacturer directly".
When customer service is the only thing that these shops have over O/S online stores, they can't afford to be so poor. I am voting with my feet and my wallet
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