Online Purchases - good and bad experiences

jcjordan
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Re: Online Purchases - good and bad experiences

Postby jcjordan » Sat Dec 20, 2014 5:55 pm

Ross wrote:
jcjordan wrote:I would not have minded if they had said that the chances were that it would not make it.

Add to that I have sent multiple items via express post at busy times of the year with no problems whatsoever so the 'it's busy' is just a cop out from toll
I don't think a helmet would fit in an Express Post bag, certainly not with it's box, maybe without. Not Bike Bug's fault Toll were having problems. Toll probably told BB that it would be delivered next day but perhaps a driver called in sick or a truck broke down or as fil_farina said they were just overwhelmed with freight.

On a related side note, I was talking to a guy from a LBS the other day and he said it normally takes a week to get his stock/orders in and he has been telling people they can't get anything before new year. Last few orders I've done to Wiggle have arrived in a week. No wonder people buy online from o/s. Cheaper, faster and bigger range. RIP LBS.
Express post bags come in some very large sizes.

As for toll they have on their website that they are having major problems so Bikebug would have known.

What's worse is that I am not likely to see it Monday either, tracking still has it in the sorting chute in Sydney.
James
Veni, Vidi, Vespa -- I Came, I Saw, I Rode Home

jcjordan
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Re: Online Purchases - good and bad experiences

Postby jcjordan » Mon Dec 22, 2014 3:27 pm

Yahoo the helmet has arrived. Also got a email from Bikebug explaining that they had spoken to toll and we advised that it should arrive on Friday. Which is fair enough.

Mind toll are not a company that I would trust to deliver next door within a 24hr period based on past experience. To be honest I was not expecting to see the helmet till after Christmas once I realised they were the delivery agent.
James
Veni, Vidi, Vespa -- I Came, I Saw, I Rode Home

danny the boy
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Re: Online Purchases - good and bad experiences

Postby danny the boy » Tue Dec 23, 2014 2:14 pm

Had to rearrange my Toll delivery as I stuffed up the address and put one they couldn't deliver to, totally my fault so can handle that. Chick on the phone asks will I be home this morning to collect it, sure no worries, currently been 7 hours and they still haven't showed, can't risk going anywhere because I'll most likely miss the driver and wont be back home for a week. :evil: #ihavethingstodo

nutsack
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Re: Online Purchases - good and bad experiences

Postby nutsack » Sun Dec 28, 2014 4:30 pm

I think bike bug is my local Aus online shop from now on. Needed a new cassette before Xmas day ordered on Monday morning arrived next day. Free shipping. Good prices for a local shop. 3rd purchase from them this year all positive.
Main ride: BMC SLX01 Race Master 2010 SRAM Red

li2099
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Re: Online Purchases - good and bad experiences

Postby li2099 » Fri Jan 02, 2015 12:06 pm

Bought a wheelset from Merlin Cycles on the 22nd December.
Tracking is through Postnl (TNT Global Pack).
Currently status says: Definitely Missing

Dr_Mutley
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Location: Flagstaff Hill, Adelaide SA 5159

Re: Online Purchases - good and bad experiences

Postby Dr_Mutley » Fri Jan 02, 2015 2:44 pm

li2099 wrote:Bought a wheelset from Merlin Cycles on the 22nd December.
Tracking is through Postnl (TNT Global Pack).
Currently status says: Definitely Missing
Lol
That doesn't sound great?!

caneye
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Location: Sydney

Re: Online Purchases - good and bad experiences

Postby caneye » Mon Jan 05, 2015 11:44 am

Pushys is my preferered local online shop.
Prices (on specials) are comparable to oversea shops.

I have received my parcels from them within 2 days (QLD to NSW).

1 of my orders had a missing part. After a couple of emails, I had the replacement part shipped via Express Post. Can't beat that.

gabrielle260
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Re: Online Purchases - good and bad experiences

Postby gabrielle260 » Mon Jan 05, 2015 2:25 pm

li2099 wrote:Bought a wheelset from Merlin Cycles on the 22nd December.
Tracking is through Postnl (TNT Global Pack).
Currently status says: Definitely Missing
I am in the same boat!
However my read of it was that it is now handed over to Australia Post so the shipping company can't track it hence it gets "definitely missing".
I will worry if it is not here in another week.
Andrew

li2099
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Re: Online Purchases - good and bad experiences

Postby li2099 » Tue Jan 06, 2015 1:41 am

gabrielle260 wrote:
li2099 wrote:Bought a wheelset from Merlin Cycles on the 22nd December.
Tracking is through Postnl (TNT Global Pack).
Currently status says: Definitely Missing
I am in the same boat!
However my read of it was that it is now handed over to Australia Post so the shipping company can't track it hence it gets "definitely missing".
I will worry if it is not here in another week.
Andrew
Got a response from Merlin, they told me to wait a week.
Fair enough as this is Christmas/NY season and I bought something from half way across the globe right on the 22nd December.

tubby74
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Re: Online Purchases - good and bad experiences

Postby tubby74 » Tue Jan 06, 2015 9:30 am

li2099 wrote:Bought a wheelset from Merlin Cycles on the 22nd December.
Tracking is through Postnl (TNT Global Pack).
Currently status says: Definitely Missing
I bought some mtb wheels in November that sat in this status for 2 weeks. They assured me it's a bug in the carriers software and sure enough the wheels turned up in about 3 weeks from dispatch.

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Ross
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Re: Online Purchases - good and bad experiences

Postby Ross » Tue Jan 06, 2015 6:44 pm

I ordered a book from Book Depositry on Dec 17th that was out of stock and not due in stock until January. No worries, wasn't really in a hurry. Got an email on Christmas Eve saying it was now in stock and had just been dispatched. Received it today. Pretty happy with that. :)

li2099
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Re: Online Purchases - good and bad experiences

Postby li2099 » Wed Jan 07, 2015 8:06 am

tubby74 wrote:
li2099 wrote:Bought a wheelset from Merlin Cycles on the 22nd December.
Tracking is through Postnl (TNT Global Pack).
Currently status says: Definitely Missing
I bought some mtb wheels in November that sat in this status for 2 weeks. They assured me it's a bug in the carriers software and sure enough the wheels turned up in about 3 weeks from dispatch.
Thanks for letting me know.

fil_farina
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Re: Online Purchases - good and bad experiences

Postby fil_farina » Thu Jan 08, 2015 2:49 pm

Just fired off an order to Bike Bug. 1st time ever. Interested to see how they go.......

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CXCommuter
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Location: Lane Cove NSW

Re: Online Purchases - good and bad experiences

Postby CXCommuter » Thu Jan 08, 2015 3:43 pm

CXCommuter wrote:
SheikYerbouti wrote:Ribble... ordered 28 Nov... still waiting (Sydney) :(
Exactly the same- lets hope we don't get swapped orders :|
Aaaannnnddd I am still waiting- lost patience today (ie gave them a bit more time due to "peak" period) and sent a response through to Ribble- 1st (and last) time I use Ribble.

Meanwhile ordered a new rim and bottle (to reach free shipping) from Wiggle last saturday (3rd)- dispatched that day (their Friday), received Tuesday (6th)- :shock: that is service, especially for a big box.
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Mrlinderman
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Re: Online Purchases - good and bad experiences

Postby Mrlinderman » Fri Jan 09, 2015 9:33 am

Hi CX,

same experiences here, ordered last night from Wiggle, and got confirmation the same night that it was shipped.
"Hope is not a strategy"
Trek Superfly 21.5 2015 29er

Baalzamon
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Re: Online Purchases - good and bad experiences

Postby Baalzamon » Sun Jan 11, 2015 3:33 pm

CXCommuter wrote:
CXCommuter wrote:
SheikYerbouti wrote:Ribble... ordered 28 Nov... still waiting (Sydney) :(
Exactly the same- lets hope we don't get swapped orders :|
Aaaannnnddd I am still waiting- lost patience today (ie gave them a bit more time due to "peak" period) and sent a response through to Ribble- 1st (and last) time I use Ribble.

Meanwhile ordered a new rim and bottle (to reach free shipping) from Wiggle last saturday (3rd)- dispatched that day (their Friday), received Tuesday (6th)- :shock: that is service, especially for a big box.
FYI ordered SLX brakes from ribble on the 19th Dec, received on the 6th Jan. Was faster than merlins, my parcel got opened by customs so delayed.
Masi Speciale CX 2008 - Brooks B17 special saddle, Garmin Edge 810
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CXCommuter
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Re: Online Purchases - good and bad experiences

Postby CXCommuter » Sun Jan 11, 2015 5:31 pm

CXCommuter wrote:
CXCommuter wrote:
SheikYerbouti wrote:Ribble... ordered 28 Nov... still waiting (Sydney) :(
Exactly the same- lets hope we don't get swapped orders :|
Aaaannnnddd I am still waiting- lost patience today (ie gave them a bit more time due to "peak" period) and sent a response through to Ribble- 1st (and last) time I use Ribble.

Meanwhile ordered a new rim and bottle (to reach free shipping) from Wiggle last saturday (3rd)- dispatched that day (their Friday), received Tuesday (6th)- :shock: that is service, especially for a big box.
Ribble have resent the items- lets see this time....
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fil_farina
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Re: Online Purchases - good and bad experiences

Postby fil_farina » Mon Jan 12, 2015 10:53 am

Very happy with bike bug. Ordered on Thursday, arrived today (Monday) to regional SA. Top marks!

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biker jk
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Re: Online Purchases - good and bad experiences

Postby biker jk » Mon Jan 12, 2015 2:48 pm

Ok, Wiggle wins the race by a country mile once again. Evans Cycles ordered Dec 24, dispatched Dec 25, still waiting (they have emailed me to review the products I haven't received). Ribble ordered Dec 29, dispatched Jan 2, received Jan 13 (admittedly a groupset I ordered from Ribble pre-Xmas arrived in 8 days). Wiggle, ordered and dispatched Jan 5, arrived January 12. True Wiggle has a local warehouse which speeds things up.
Last edited by biker jk on Tue Jan 13, 2015 2:33 pm, edited 1 time in total.

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jules21
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Re: Online Purchases - good and bad experiences

Postby jules21 » Mon Jan 12, 2015 3:05 pm

ordered from Merlin Cycles in UK. good prices, quick delivery, well packaged. big tick from me..

Ignoto
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Re: Online Purchases - good and bad experiences

Postby Ignoto » Mon Jan 12, 2015 4:34 pm

Placed an order at Pushys yesterday afternoon (Sunday). Order was dispatched at lunch and delivered to work around 3:30 in Brisbane. Free shipping so I'm absolutely blown away by it!

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singlespeedscott
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Re: Online Purchases - good and bad experiences

Postby singlespeedscott » Mon Jan 12, 2015 9:05 pm

Placed a c r c order this evening. Been the tight ass that I am I went the free shipping option. Let's see how long it takes.
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Jesmol
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Re: Online Purchases - good and bad experiences

Postby Jesmol » Mon Jan 12, 2015 9:08 pm

Wiggle order placed last Thursday, phone call this morning from the Courier, asking where to drop it off

jasonc
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Re: Online Purchases - good and bad experiences

Postby jasonc » Mon Jan 12, 2015 9:12 pm

your courier called you? did you give him a 6 pack at christmas?

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jules21
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Re: Online Purchases - good and bad experiences

Postby jules21 » Mon Jan 12, 2015 9:25 pm

singlespeedscott wrote:Placed a c r c order this evening. Been the tight ass that I am I went the free shipping option. Let's see how long it takes.
why would you pay for the other option? that's a scam. free shipping works fine. the jet doesn't fly any faster on paid delivery.

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