Online Purchases - good and bad experiences
- MarkG
- Posts: 2147
- Joined: Mon Mar 28, 2011 2:02 pm
- Location: Perth, Australia
Re: Online Purchases - good and bad experiences
Postby MarkG » Wed Apr 10, 2013 1:50 pm
Excellent Service from David Walsh.
-
- Posts: 845
- Joined: Tue Sep 06, 2011 12:12 am
- Location: Perth, WA
Re: Online Purchases - good and bad experiences
Postby Rex » Wed Apr 10, 2013 3:33 pm
PBK postage to Australia is beyond terrible. I'll often spend more and buy from Wiggle or Evans just so I know it will get to me in a timely manner.Dave R32 wrote:PBK have really dropped the ball. Order placed on 13th March, shipped 14th no sign of it yet. And I see from comments on here and elsewhere I am far from the only one is this boat.
-
- Posts: 64
- Joined: Thu Jul 22, 2010 8:56 pm
Re: Online Purchases - good and bad experiences
Postby fthills » Wed Apr 10, 2013 9:06 pm
I only discovered that it had been delivered when I went to buy some milk ( local shop doubles as the PO ) . I asked if they happened to have the item and unexpectedly after a brief search the shop owner found it . It had been there for two weeks.
For some illogical reason I was blaming the shop in the Uk for the apparent non delivery . Whats more the post mark showed they sent it the day after I ordered it just as they said they had.
- Dave R32
- Posts: 773
- Joined: Tue Nov 18, 2008 8:12 pm
- Location: North Lakes - Brisbane
Re: Online Purchases - good and bad experiences
Postby Dave R32 » Wed Apr 10, 2013 9:18 pm
On the surface your comment is correct, however as PBK has a track record for slower deliveries than other UK sites they must choose a slower level of service from the courier (mail service) than Wiggle or c r c do.fthills wrote:Once the ordered items are placed into the hands of a courier / postal service how can the shop be resposible for delays in delivery ?
Cheers
Dave.
-
- Posts: 64
- Joined: Thu Jul 22, 2010 8:56 pm
Re: Online Purchases - good and bad experiences
Postby fthills » Wed Apr 10, 2013 9:27 pm
-
- Posts: 64
- Joined: Thu Jul 22, 2010 8:56 pm
Re: Online Purchases - good and bad experiences
Postby fthills » Wed Apr 10, 2013 9:41 pm
with long delivery times but the delivery invoices / dockets when I've bothered to look at them have generally been in line with the date I placed the order with them.
I once ordered something from Italy. The chainring is now probably mounted on a nice Colnago somewhere in Milan , who knows. If you want a laugh google "italian postal service reliability"
-
- Posts: 462
- Joined: Sun Aug 08, 2010 4:06 pm
- Location: Perth. WA
Re: Online Purchases - good and bad experiences
Postby orbeas » Wed Apr 10, 2013 11:11 pm
incorrect address labelling from the bike shop, delayed my garmin200 for four weeks..from fortitude valley to perthDave R32 wrote:On the surface your comment is correct, however as PBK has a track record for slower deliveries than other UK sites they must choose a slower level of service from the courier (mail service) than Wiggle or c r c do.fthills wrote:Once the ordered items are placed into the hands of a courier / postal service how can the shop be resposible for delays in delivery ?
Cheers
Dave.
Orbea Erandio Hybrid
-
- Posts: 412
- Joined: Thu Sep 29, 2011 7:34 pm
Re: Online Purchases - good and bad experiences
Postby scirocco » Thu Apr 11, 2013 7:25 am
Amazing really. I can still remember the glory days of PBK when the forums were filled with people raving about how that familiar blue bag would arrive in Australia only four or five days after placing the order, with the cheapest prices you had ever seen.fthills wrote:the end result is the same, we don't get stuff from PBK in a timely way.
- Summernight
- Posts: 2073
- Joined: Mon Oct 08, 2012 3:40 pm
- Location: Melbourne
Re: Online Purchases - good and bad experiences
Postby Summernight » Thu Apr 11, 2013 11:59 am
-
- Posts: 62
- Joined: Wed Dec 09, 2009 5:31 pm
Re: Online Purchases - good and bad experiences
Postby macski » Fri Apr 12, 2013 10:29 am
-
- Posts: 1358
- Joined: Mon Oct 01, 2012 5:58 pm
Re: Online Purchases - good and bad experiences
Postby boss » Fri Apr 12, 2013 10:31 am
I had a couple of c r c orders take upwards of 10 days, right now I'm at 14 days since dispatch for a Ribble order.
- jaseyjase
- Posts: 2993
- Joined: Tue Apr 21, 2009 2:00 pm
- Location: Perth
Re: Online Purchases - good and bad experiences
Postby jaseyjase » Fri Apr 12, 2013 11:23 am
+1, my current c r c order is at 12 days since dispatch.boss wrote:What's going on with Royal Mail?
I had a couple of c r c orders take upwards of 10 days, right now I'm at 14 days since dispatch for a Ribble order.
- CELL Bikes
- Posts: 273
- Joined: Thu Dec 11, 2008 3:41 pm
- Location: 148 Parramatta Road Stanmore
- Contact:
Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Fri Apr 12, 2013 11:40 am
Hi brauluver, sorry about your less than ordinary experience with us. If you wouldn't mind to email me (mark@this link is broken), to let me know in more detail what happened, I'd love to offer you a Gift Certificate to let you try us again, on us. We take all constructive feedback and do our best to identify what happened, and where we fell down, and then we get back up, and try to do a much better job.brauluver wrote:Ordered from Cell once and susequent phone calls left me frustrated,as to the vagueness and lack of knowledge/dealing with multiple staff.Never again.
The constructive feedback you guys give is much appreciated, because it's how we learn and know how we need to improve.
Hope to hear from you, and hope to have a chance to make it right, and at least be in consideration for any future cycling needs of yours.
-Website Mgr Mark
http://www.this link is broken/contact-us
- Comedian
- Posts: 9166
- Joined: Mon Aug 09, 2010 7:35 pm
- Location: Brisbane
Re: Online Purchases - good and bad experiences
Postby Comedian » Fri Apr 12, 2013 11:48 am
Anyway, its arrived and all good. Excellent coms- I'd order again.
-
- Posts: 1358
- Joined: Mon Oct 01, 2012 5:58 pm
Re: Online Purchases - good and bad experiences
Postby boss » Fri Apr 12, 2013 12:04 pm
Very weird situation for me.jaseyjase wrote:+1, my current c r c order is at 12 days since dispatch.boss wrote:What's going on with Royal Mail?
I had a couple of c r c orders take upwards of 10 days, right now I'm at 14 days since dispatch for a Ribble order.
Both orders from ribble:
Ordered a vest/jacket/shoecoevers on 28/3, despatched 30/3 - 14 days, no sight of the parcel as yet.
Ordered a different vest and some cleats on 30/3, despatched 1/4 - arrived just then (after my post above).
- Ross
- Posts: 5742
- Joined: Sat Nov 07, 2009 8:53 pm
Re: Online Purchases - good and bad experiences
Postby Ross » Mon Apr 15, 2013 7:35 pm
-
- Posts: 371
- Joined: Thu Jan 14, 2010 11:00 pm
- Location: Brisbane East
Re: Online Purchases - good and bad experiences
Postby Big_Red » Mon Apr 15, 2013 8:47 pm
Then... nothing. No dispatch confirmation email, no e-parcel tracking number, so i'm having to follow up sales with an email tonight.
- jaseyjase
- Posts: 2993
- Joined: Tue Apr 21, 2009 2:00 pm
- Location: Perth
Re: Online Purchases - good and bad experiences
Postby jaseyjase » Tue Apr 16, 2013 12:36 am
29/3 - dispatched
15/4 - arrived
tad over 2 weeks.
-
- Posts: 371
- Joined: Thu Jan 14, 2010 11:00 pm
- Location: Brisbane East
Re: Online Purchases - good and bad experiences
Postby Big_Red » Tue Apr 16, 2013 6:43 pm
Wow, that is serious making up for a minor stuff up. +1 TBSM.
-
- Posts: 312
- Joined: Tue Jul 24, 2012 12:01 pm
- Location: Sydney
Re: Online Purchases - good and bad experiences
Postby george-bob » Wed Apr 17, 2013 9:22 am
Cell bikes are also consistently excellent, fast shipping and good prices.
- CELL Bikes
- Posts: 273
- Joined: Thu Dec 11, 2008 3:41 pm
- Location: 148 Parramatta Road Stanmore
- Contact:
Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Wed Apr 17, 2013 11:07 am
Thanks for the feedback george-bob. We're still working on our stock & shipping, even if 99% get their orders on time, I'm not satisfied even if 1% have stuff ups.george-bob wrote:Had a good experience with cycling express a few weeks back. I was planning to order a trainer, cassette and trainer tyre, knew they had a 12% off discount but missed the order deadline. Emailed them on a sunday, got a reply immediately extending the offer. Placed the order and received the package within a week! Also, the trainer (cycleops fluid pro) was MUCH cheaper than overseas even before the discount!
Cell bikes are also consistently excellent, fast shipping and good prices.
Cycling Express have some really great deals! A lot of shops may not like them, but it's good to have other shops in Australia that give Wiggle, c r c and others a run for their money!
This only serves to make things better for you guys! As overpriced and badly serviced shops will need to either evolve or die.
Website Mgr Mark
http://www.this link is broken/contact-us
- SmellyTofu
- Posts: 686
- Joined: Wed Apr 08, 2009 1:01 pm
- Location: Obviously not on the bike when I'm online in Sydney
Re: Online Purchases - good and bad experiences
Postby SmellyTofu » Wed Apr 17, 2013 11:13 am
- CELL Bikes
- Posts: 273
- Joined: Thu Dec 11, 2008 3:41 pm
- Location: 148 Parramatta Road Stanmore
- Contact:
Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Wed Apr 17, 2013 11:25 am
Hi SmellyTofu, you're absolutely right about that. I do my best to make sure we have both! Even if we can't have the lowest price, we can always control having the best service.SmellyTofu wrote:It isn't always about price sometimes. We tend to forget that good service which may not cost a cent is worth $$ to customers. CE may have good prices (sometimes) but I won't ever press that "checkout" button on their web site.
We're not perfect, and some people get fed up with us too, and also say they'll never come back, but I'll always do my best to make things right, anyone can pvt msg me here or send me an email if they need something sorted (mark@this link is broken).
Also, if any of you ever receive less than satisfactory service from someone at CELL, please let me know, and I will take care of it. We're like a restaurant....I want to know if a waiter ever gives you bad service or if a chef makes you bad food, everyone at CELL is held accountable for their actions & interactions with our customers!
Website Mgr Mark
http://www.this link is broken/contact-us
- Slvr32gtr
- Posts: 188
- Joined: Wed Oct 31, 2012 4:19 pm
Re: Online Purchases - good and bad experiences
Postby Slvr32gtr » Wed Apr 17, 2013 11:50 am
I also ordered a set of Elite Digital rollers for a great price and had them arrive within 5 days (inclusive of the weekend)! Better yet, it was free postage! I was quite surprised as when it arrived it was a large heavy box.
AA+ to Wiggle. Im also very impressed with their customer service and response time to enquiries.
Have shopped with Cell and CyclingDeal in Aus too and was also happy with delivery times.
- SmellyTofu
- Posts: 686
- Joined: Wed Apr 08, 2009 1:01 pm
- Location: Obviously not on the bike when I'm online in Sydney
Re: Online Purchases - good and bad experiences
Postby SmellyTofu » Wed Apr 17, 2013 12:02 pm
One criticism if I could make which has nothing to do with the delivery end of the business is that the range is a bit lacking and I'm plucking at straws and I know the cost/risk to stock these items is high if you can't sell them but even if you make it available but not stock them for you to ship out this very minute is fine in supporting local at the right price.
A suggestion however is to perhaps offer free shipping if it's picked up at the Stanmore shop. Not only do people save $ on shipping, but people picking up things get to walk in and browse the shop for whatever they've missed online if they are local. But that's my 2.2c incl GST worth.
Again, Cell is great at what they do. *thumbs up*
Return to “Buying a bike / parts”
- General Australian Cycling Topics
- Info / announcements
- Buying a bike / parts
- General Cycling Discussion
- The Bike Shed
- Cycling Health
- Cycling Safety and Advocacy
- Women's Cycling
- Bike & Gear Reviews
- Cycling Trade
- Stolen Bikes
- Bicycle FAQs
- Serious Biking
- Audax / Randonneuring
- Retro biking
- Commuting
- MTB
- Recumbents
- Fixed Gear/ Single Speed
- Track
- Electric Bicycles
- Cyclocross and Gravel Grinding
- Dragsters / Lowriders / Cruisers
- Children's Bikes
- Cargo Bikes and Utility Cycling
- Road Racing
- Road Biking
- Training
- Time Trial
- Triathlon
- International and National Tours and Events
- Cycle Touring
- Touring Australia
- Touring Overseas
- Touring Bikes and Equipment
- Australia
- Western Australia
- New South Wales
- Queensland
- South Australia
- Victoria
- ACT
- Tasmania
- Northern Territory
- Country & Regional
- The Market Place
- Member to Member Bike and Gear Sales
- Want to Buy, Group Buy, Swap
- My Bikes or Gear Elsewhere
- Cycling Brands
- Cannondale
- Garmin
- Giant
- Shimano
- Trek
Who is online
Users browsing this forum: No registered users
- All times are UTC+11:00
- Top
- Delete cookies
About the Australian Cycling Forums
The Australian Cycling Forums is a welcoming community where you can ask questions and talk about the type of bikes and cycling topics you like.
Bicycles Network Australia
Forum Information
Connect with BNA
This website uses affiliate links to retail platforms including ebay, amazon, proviz and ribble.