Postby TheShadow » Wed Jun 07, 2017 7:21 pm
I bought thousands of dollars worth of components from Chain Reaction Cycles over the last 18 months or so. I had to return about $500 worth of components that were completely unused and still in their original packaging. I filled out all their paperwork exactly as they stipulated, exactly as I have done before and put it all into a small box and shipped it using their recommended shipping company for returns.
They acknowledged receiving the box, but will only acknowledge the paperwork that pertains to a single invoice. They also refuse to acknowledge the items which were in the the same box which contained the 3 items which they did acknowledge and refund me for.
So, I got less than $100 back out of $515 they owed me. There is no way all paperwork and all the merchandise was not in that box that they clearly received intact. If it was an argument about their returns policy, that would be one thing. But to outright lie and pretend they don't have either the paperwork, or a record of generating the paperwork on their computer system, and to pretend they never received the other items that were in the same box....well, I'm not sure I see how I can continue purchase anything from them.
It was their returns employee Shizuko and some guy called Mark, who I assume is his supervisor. Both flat liers and thieves.
Here's a little excerpt of the farcical email exchange:
Hi Shizuko,
The return you have acknowledged receiving and refunded me is return reference # SPH4882324 which is based on invoice CRC3145066717, as you correctly pointed out. You refunded $91.47
Also in the same box were the following returns:
return reference # SPH4881836 derived from CRC3169596773.
return refence # SPH4882334 based on CRC3119744712
return reference #SPH4882305 based on CRC3122699068
return reference # SPH4882312 based on CRC3097316442
return reference # SPH4882179 based on CRC3116722004
And Shizuko's reply:
Thanks for your reply.
Now I can see your all return order,
(So it would seem he does have it???) And then finally, when they have to either admit they in fact have everything, or they have to tell an even BIGGER lie, it seems Mark at c r c finds the latter preferable. I guess it involves less loss of face.
Hi TheShadow,
As advised by Shizuko, we appear to have only recieved the items that were refunded on order CRC3145066717.
We do not have the other paperwork you say was enclosed in the one parcel nor do we have all the items you say were returned from all the orders you have stated below.
The reason Shizuko may not have replied within one minute to your email reply is because we are replying to hundreds of emails daily. Apologies if you were expecting the reply within one minute.
As we do not have the items from all the orders stated we suggest you chase this up with the courier, we are happy to confirm they have not been received at c r c.
Thanks,
Mark
