Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby bprb » Sun May 13, 2012 9:42 pm

galactictuan wrote:
zoom bean wrote:Have ordered from them 3-4 times and each time have been a minimum of 3 weeks to a max of 10 weeks (the 10 weeks was delayed due to accidentally sending to the order to Austria instead of Australia).


Gotta admit, that made me literally lol.


Reminds me of the time I contacted Giro (the helmet manufacturer) in the US to ask for contact details of their Australian distributor. The name and number they sent seemed odd, and yes, it was the Austrian distributor. I actually had trouble getting the Giro customer service person to understand the problem with that.
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by BNA » Mon May 14, 2012 2:06 pm

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Re: Online Purchases - good and bad experiences

Postby zakka101 » Mon May 14, 2012 2:06 pm

cycling express. second time i have used them and wont be the last, love them!
cheap prices, had everything i needed! im excited.

ordered on a wednesday afternoon, got the dispatch email friday morning. received goods monday morning. wasnt in a rush to get the goods so i was pretty happy with how it all turned out!

Thanks cyclingexpress!
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Re: Online Purchases - good and bad experiences

Postby MarkG » Mon May 14, 2012 3:48 pm

Are there any CE discount codes at the moment?
Proudly "a hater of academics with helmet cams"
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Re: Online Purchases - good and bad experiences

Postby scirocco » Mon May 14, 2012 8:52 pm

Got an order from Chain Reaction in the UK today. Couple of hundred dollars worth, everything was correct, packing was okay and items undamaged. CRC had the lowest price I could find online for the order. I deliberately selected economy post and did not send them any emails asking where the order was.

it took 10 days from order placement to shipping, then another 14 days for it to arrive. Pretty slow I thought - you pay more at Wiggle but you get it a lot quicker.
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Re: Online Purchases - good and bad experiences

Postby galactictuan » Mon May 14, 2012 10:52 pm

zakka101 wrote:cycling express. second time i have used them and wont be the last, love them!
cheap prices, had everything i needed! im excited.

ordered on a wednesday afternoon, got the dispatch email friday morning. received goods monday morning. wasnt in a rush to get the goods so i was pretty happy with how it all turned out!

Thanks cyclingexpress!


Did TOLL IPEC send your order or was it regular Aus Post?
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Re: Online Purchases - good and bad experiences

Postby zakka101 » Tue May 15, 2012 10:56 am

galactictuan wrote:
zakka101 wrote:cycling express. second time i have used them and wont be the last, love them!
cheap prices, had everything i needed! im excited.

ordered on a wednesday afternoon, got the dispatch email friday morning. received goods monday morning. wasnt in a rush to get the goods so i was pretty happy with how it all turned out!

Thanks cyclingexpress!


Did TOLL IPEC send your order or was it regular Aus Post?



was aus post mate
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Re: Online Purchases - good and bad experiences

Postby Rex » Tue May 15, 2012 10:36 pm

Got a bill from DHL yesterday asking for $47 as an order from Evans Cycles went through Quarantine etc and they have passed this cost on to me.
I've ordered plenty from overseas and never had this before.

Not happy, not happy at all.
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Re: Online Purchases - good and bad experiences

Postby Oxford » Wed May 16, 2012 4:39 am

Rex wrote:Got a bill from DHL yesterday asking for $47 as an order from Evans Cycles went through Quarantine etc and they have passed this cost on to me.
I've ordered plenty from overseas and never had this before.

Not happy, not happy at all.

its a scam, do a forum search and internet search to find out more.
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Re: Online Purchases - good and bad experiences

Postby scirocco » Wed May 16, 2012 2:38 pm

It's not a scam as such - it's perfectly legit under the T's and Cs of carriage. But it is a moneymaking exercise.

We should be glad we don't live in the US - they get hit with these sort of fees all the time. It's why the online retailers post disclaimers on their websites about the buyer being responsible for all charges.
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Re: Online Purchases - good and bad experiences

Postby jasonc » Wed May 16, 2012 2:40 pm

Rex wrote:Got a bill from DHL yesterday asking for $47 as an order from Evans Cycles went through Quarantine etc and they have passed this cost on to me.
I've ordered plenty from overseas and never had this before.

Not happy, not happy at all.

was it less than 1k? if so, don't pay. ask for evidence
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Re: Online Purchases - good and bad experiences

Postby jacks1071 » Wed May 16, 2012 3:35 pm

Big_Red wrote:Being 110kg + a light wheel won't cut it for me and as the Pro-Lite Como wheelset is 20H front/24H rear i'd probably break spokes or destroy it in short order. Pro-Lite don't do high spoke count wheels afaik.


The Como is tested in excess of your weight without issue.

At 110kg no road wheel is going to last you forever, you might be surprised though for what is a relatively cost effective wheelset.
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Re: Online Purchases - good and bad experiences

Postby Baalzamon » Wed May 16, 2012 4:25 pm

Rex wrote:Got a bill from DHL yesterday asking for $47 as an order from Evans Cycles went through Quarantine etc and they have passed this cost on to me.
I've ordered plenty from overseas and never had this before.

Not happy, not happy at all.


Hence I photo all packages that I get as customs put their tape on it and a leaflet inside if it has been opened. If I was to get that I'll be emailing photos back and telling em to sod off.
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Re: Online Purchases - good and bad experiences

Postby CommuRider » Wed May 16, 2012 10:37 pm

Oxford wrote:
Rex wrote:Got a bill from DHL yesterday asking for $47 as an order from Evans Cycles went through Quarantine etc and they have passed this cost on to me.
I've ordered plenty from overseas and never had this before.

Not happy, not happy at all.

its a scam, do a forum search and internet search to find out more.


+100x. They would not have released the goods if they were on solid ground. Quarantine costs are their problem, not yours.
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Re: Online Purchases - good and bad experiences

Postby simmo71 » Wed May 16, 2012 11:41 pm

Rex wrote:Got a bill from DHL yesterday asking for $47 as an order from Evans Cycles went through Quarantine etc and they have passed this cost on to me.
I've ordered plenty from overseas and never had this before.

Not happy, not happy at all.


I had one of those bills a year ago because I ordered tyres (wirebead= full size box) & quarantine thought they were used & therefore could have dirt on them.

I ignored the bill as it was a servjce that I did not request or authorise. It went away. If you read the bill it is from the courier for their expences and not the government. Dont pay it!

To avoid further bills request the sender write " new and unused merchandise" on the outside of package.

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Re: Online Purchases - good and bad experiences

Postby Big_Red » Thu May 17, 2012 2:52 pm

jacks1071 wrote:
Big_Red wrote:Being 110kg + a light wheel won't cut it for me and as the Pro-Lite Como wheelset is 20H front/24H rear i'd probably break spokes or destroy it in short order. Pro-Lite don't do high spoke count wheels afaik.


The Como is tested in excess of your weight without issue.

At 110kg no road wheel is going to last you forever, you might be surprised though for what is a relatively cost effective wheelset.


I'd far rather buy a wheelset from a builder in Australia than overseas if i could. Seen the vids with the wheelbuilding and quite impressed at the speed
that these are churned out. I'm not expecting a wheel to last forever, even just 10,000 km would be good... The Como is cheap enough that i could buy
it to test it out, although it wouldn't be NDT. :D Just a pity higher spoke count wheels aren't done to assure they'll take the punishment. The more
riding i get to do, the less i need the wheels to be so heavy as i lose the weight.
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Re: Online Purchases - good and bad experiences

Postby Rex » Thu May 17, 2012 9:55 pm

jasonc wrote:was it less than 1k? if so, don't pay. ask for evidence

It was about 1-2kg but I don't think weight has anything to do with this.


Baalzamon wrote:Hence I photo all packages that I get as customs put their tape on it and a leaflet inside if it has been opened. If I was to get that I'll be emailing photos back and telling em to sod off

Oh it was definitely opened and inspected by customs, I remember getting the leaflet etc.

simmo71 wrote:I ignored the bill as it was a servjce that I did not request or authorise. It went away. If you read the bill it is from the courier for their expences and not the government. Dont pay it!

This is my thoughts exactly. I did not request or authorise the inspection so the charge should not be forwarded to me.
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Re: Online Purchases - good and bad experiences

Postby J Quinton » Fri May 18, 2012 12:46 am

Still waiting 17/05/2012 on a couple of baselayers from Evans, ordered 19/04/2012. Must be lost.
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Re: Online Purchases - good and bad experiences

Postby gururug » Fri May 18, 2012 1:13 pm

Evans can take a while, email em and wait another week. It will show.
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Re: Online Purchases - good and bad experiences

Postby jasonc » Fri May 18, 2012 1:24 pm

Rex wrote:
jasonc wrote:was it less than 1k? if so, don't pay. ask for evidence

It was about 1-2kg but I don't think weight has anything to do with this.


$1k. i meant. not 1kg.
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Re: Online Purchases - good and bad experiences

Postby Rex » Fri May 18, 2012 3:25 pm

jasonc wrote:
Rex wrote:
ja
sonc wrote:
was it less than 1k? if so, don't pay. ask for evidence

It was about 1-2kg but I don't think weight has anything to do with this.


$1k. i meant. not 1kg.


Oh, yes :)
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Re: Online Purchases - good and bad experiences

Postby J Quinton » Fri May 18, 2012 5:23 pm

gururug wrote:Evans can take a while, email em and wait another week. It will show.



Yeah went to the post office. Was sitting there. Went there last week and they said it wasn't. She didn't look in the spot it was sitting in today.

Hard to blame the online store. No note in mailbox.
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Re: Online Purchases - good and bad experiences

Postby biker jk » Fri May 18, 2012 5:25 pm

Rex wrote:Got a bill from DHL yesterday asking for $47 as an order from Evans Cycles went through Quarantine etc and they have passed this cost on to me.
I've ordered plenty from overseas and never had this before.

Not happy, not happy at all.


I had a wheelset go through quarantine (there was a pamphlet left in the package) and no charge was made. DHL wasn't the delivery company though.
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Re: Online Purchases - good and bad experiences

Postby danny the boy » Sat May 19, 2012 10:36 am

Anyone else notice Wiggle are sending stuff from an address in NSW via Aus Post. Last 2 orders no International Mail markings on the package at all.
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Online Purchases - good and bad experiences

Postby mclala » Sat May 19, 2012 12:21 pm

I have noticed the Sydney address for wiggle orders. Assumed that they must be bulk sending there and then distributing, maybe with the volume of orders coming here it's cheaper. I guess it makes returns etc easier for us and them.
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Re: Online Purchases - good and bad experiences

Postby bollo » Sat May 19, 2012 5:49 pm

danny the boy wrote:Anyone else notice Wiggle are sending stuff from an address in NSW via Aus Post. Last 2 orders no International Mail markings on the package at all.


no they send DHL 4 days delivery from the UK to me love it, anyway i bought a pump 2 months ago from wiggle & thte gauge stopped working & after an email to them i have a new pump at my front door 4 days later , certainly cannot fault that service
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