Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby danny the boy » Sun May 20, 2012 4:51 pm

bollo wrote:
danny the boy wrote:Anyone else notice Wiggle are sending stuff from an address in NSW via Aus Post. Last 2 orders no International Mail markings on the package at all.


no they send DHL 4 days delivery from the UK to me love it, anyway i bought a pump 2 months ago from wiggle & thte gauge stopped working & after an email to them i have a new pump at my front door 4 days later , certainly cannot fault that service



I had 2 orders DHL at the start of the year which were 4 dayers but the last 2 have come from NSW and have taken double the time.
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by BNA » Sun May 20, 2012 7:05 pm

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Re: Online Purchases - good and bad experiences

Postby trojam » Sun May 20, 2012 7:05 pm

Wiggle:

Dakine Drafter back pack and DMR v12 pedals. It took 7 days from order date, unchecked priority dispatch.

Return postage was to Sunshine VIC.

Very happy.
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Re: Online Purchases - good and bad experiences

Postby beenoll » Tue May 22, 2012 8:02 am

I pressed the go button on orders with wiggle and torpedo7 on Sunday afternoon. So far the wiggle order has left via DHL (as of Monday morning), normal delivery option. Let's see which one arrives first. It's also interesting to compare with other services eg work stuff I've ordered from Perth to Brisbane can be overnight, while other times orders can sit in particular Aus Post mail centres for days before anything happens. I guess it's more exciting when it's bike parts....
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Re: Online Purchases - good and bad experiences

Postby beenoll » Fri May 25, 2012 8:58 am

Well wiggle was the winner, arriving yesterday morning. I also ordered a part from Moruya Bicycles on Tuesday and it arrived (in Bris) this morning. Just in time for the weekend...
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Re: Online Purchases - good and bad experiences

Postby Sydguy » Fri May 25, 2012 1:39 pm

Torpedo 7 - Photochromic Sunnies, the house brand, for $40. Cheapest at an LBS was $110, some started at $180 :shock:

Delivered very fast, fit like a glove - this place for me has always been great to deal with, and the item always feel like a step up from entry level.

JM
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Fri May 25, 2012 2:47 pm

EvansCycles - ordered Pearl Izumi Elite Barrier, Pearl Izumi P.R.O Leader SS Jersey, Scott LTD windstopper and some deda bartape, extra 10% off too :mrgreen:

25/5 - Ordered and paid with confirmation

First time wit Evans, so we'll see how it goes
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Re: Online Purchases - good and bad experiences

Postby jacks1071 » Fri May 25, 2012 3:24 pm

Big_Red wrote:
jacks1071 wrote:
Big_Red wrote:Being 110kg + a light wheel won't cut it for me and as the Pro-Lite Como wheelset is 20H front/24H rear i'd probably break spokes or destroy it in short order. Pro-Lite don't do high spoke count wheels afaik.


The Como is tested in excess of your weight without issue.

At 110kg no road wheel is going to last you forever, you might be surprised though for what is a relatively cost effective wheelset.


I'd far rather buy a wheelset from a builder in Australia than overseas if i could. Seen the vids with the wheelbuilding and quite impressed at the speed
that these are churned out. I'm not expecting a wheel to last forever, even just 10,000 km would be good... The Como is cheap enough that i could buy
it to test it out, although it wouldn't be NDT. :D Just a pity higher spoke count wheels aren't done to assure they'll take the punishment. The more
riding i get to do, the less i need the wheels to be so heavy as i lose the weight.


I think they'd be fine for you, they are a solid rim, big bladed spokes with brass nipples. There is 3 guys I ride with same weight as you and I havn't so much as trued any of their wheels as yet.
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Re: Online Purchases - good and bad experiences

Postby the_big_fella » Sat May 26, 2012 11:45 am

ordered a wheelset from wiggle on wednesday morning and was delivered today on saturday. Unbelievable delivery time through DHL. Couldn't be happier..
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Re: Online Purchases - good and bad experiences

Postby t.shields » Sat May 26, 2012 8:35 pm

i'm about to order $1500 wheels from wiggle. Will I be charged GST or any additional tax when it gets shipped to Australia? Thanks
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Re: Online Purchases - good and bad experiences

Postby InTheWoods » Sun May 27, 2012 9:29 pm

If its over $1000 (including delivery) you have to pay GST on it.
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Re: Online Purchases - good and bad experiences

Postby zebedee » Mon May 28, 2012 10:40 am

just recieved my fulcrum zeros from shinybikes.co.uk. order placed on 16th may, delivered on 28th may.
best price i could find online.
..........now the long wait unitl i finish work so i can go home and try them out.
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Re: Online Purchases - good and bad experiences

Postby beenoll » Mon May 28, 2012 12:14 pm

Got my limar helmet from Torpedo7 this morning, within the specified delivery time. Can't argue with that :)
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Re: Online Purchases - good and bad experiences

Postby Baalzamon » Mon May 28, 2012 5:47 pm

Ribble Ordered 19/5, despatched 21/5 arrived today. Didn't think it would get here till the end of the week.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Wed May 30, 2012 11:03 am

jaseyjase wrote:EvansCycles - ordered Pearl Izumi Elite Barrier, Pearl Izumi P.R.O Leader SS Jersey, Scott LTD windstopper and some deda bartape, extra 10% off too :mrgreen:

25/5 - Ordered and paid with confirmation

First time wit Evans, so we'll see how it goes


30/5 - Dispatched, not impressed it took 5 days to dispatch. Lets hope postage time makes up for it
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Re: Online Purchases - good and bad experiences

Postby Peacewise » Wed May 30, 2012 7:15 pm

quite happy with chainreaction cycles.
order in stock gear on a weekend, it was dispatched on the 21st may and arrived today, the 30th. Appropriately packaged and invoiced.
Confident about using them again.
campagnolo magnetic bib shorts, campagnolo leg warmers, cateye TL-LD1100 rear light, fyi.
Keep flexing, spinning, rolling, coasting, pushing, pulling, drafting, sprinting, time trialling, touring, climbing, descending, hot dogging, crit-ing, racing, weaving, dodging, dropping, tanking, chasing... but most of all - just keep f'ing riding!
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Re: Online Purchases - good and bad experiences

Postby DavidS » Thu May 31, 2012 11:39 pm

Ordered a few things with Cell on Tuesday night (about midnight). Arrived today. That's pretty damned good. I was really hoping I could get this stuff by the weekend so I can get it on the bike, came a day earlier. One happy camper ;)

DS
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Fri Jun 01, 2012 10:13 pm

jaseyjase wrote:
jaseyjase wrote:EvansCycles - ordered Pearl Izumi Elite Barrier, Pearl Izumi P.R.O Leader SS Jersey, Scott LTD windstopper and some deda bartape, extra 10% off too :mrgreen:

25/5 - Ordered and paid with confirmation

First time wit Evans, so we'll see how it goes


29/5 - Dispatched, not impressed it took 5 days to dispatch. Lets hope postage time makes up for it


1/6 - DHL left a card, pretty sure its my package as im not expecting anything else from the UK. 7 days from payment to my door. Im happy, will shop with evans again.
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Re: Online Purchases - good and bad experiences

Postby marinmomma » Sat Jun 02, 2012 8:33 am

DavidS wrote:Ordered a few things with Cell on Tuesday night (about midnight). Arrived today. That's pretty damned good. I was really hoping I could get this stuff by the weekend so I can get it on the bike, came a day earlier. One happy camper ;)

DS

+1 I ordered Wednesday night, dispatched the next day, arrived at the office yesterday, very happy with that!
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Re: Online Purchases - good and bad experiences

Postby zebedee » Sat Jun 02, 2012 12:48 pm

zebedee wrote:just recieved my fulcrum zeros from shinybikes.co.uk. order placed on 16th may, delivered on 28th may.
best price i could find online.
..........now the long wait unitl i finish work so i can go home and try them out.


Went to fit these this morning, devestated, they sent my the campy version and I need SRAM compatible.

Will I have to send these back or can the freehub be changed?
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Re: Online Purchases - good and bad experiences

Postby MarkG » Sat Jun 02, 2012 3:40 pm

Freehub can be changed no dramas.
Proudly "a hater of academics with helmet cams"
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Sat Jun 02, 2012 11:29 pm

zebedee wrote:
zebedee wrote:just recieved my fulcrum zeros from shinybikes.co.uk. order placed on 16th may, delivered on 28th may.
best price i could find online.
..........now the long wait unitl i finish work so i can go home and try them out.


Went to fit these this morning, devestated, they sent my the campy version and I need SRAM compatible.

Will I have to send these back or can the freehub be changed?


contact them, maybe they'll send you a free shimano/sram freehub for the mixup
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Re: Online Purchases - good and bad experiences

Postby zoom bean » Mon Jun 04, 2012 12:44 pm

A couple of good experiences online of late:

Two return/warranty issues:

First, Ribble cycles - broken crank (9 months old), replaced quickly and return postage refunded.

Second, Cell Bikes - malfunctioning light (less than a week used), replaced very quickly and return postage refunded.

Extremely happy with the postage refunding from both as I wasn't expecting that to happen and was prepared to wear that cost. Haven't returned too many things purchased online so was quite happy to have good service from both these people.

Also had a great experience with Overboard. Purchased a waterproof backpack from then which was out of stock but not listed as out of stock on their website, so they upgraded the order free and received the product the day after ordering it. If any one needs a great waterproof, bright & reflective backpack I can highly recommend this one: http://www.over-board.com.au/pro-sports-waterproof-backpack-20ltr-yellow.html
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Re: Online Purchases - good and bad experiences

Postby moreegolfer » Mon Jun 04, 2012 12:59 pm

Still awaiting a package from Sigma Sports but the holdup is with TNT freight not them. They have conversed with me and I have been level headed in my replies but clearly eager to get my package. It contains Giro Supernatural Inners that I couldn't find here in Australia.

Rapha Racing however sent my order via DHL, despatch email June 1 and the parcel turned up today. Pretty happy with that service :D . I placed the order last Monday so under 7 days for them.
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Re: Online Purchases - good and bad experiences

Postby mogwaiboi » Tue Jun 05, 2012 12:15 pm

Just a heads up on the great service I received from Bicycle Express in Adelaide http://www.bicycleexpress.com.au/ . I ordered something online on Sunday and received it first thing Tuesday morning. The item was in stock and cheaper than the shops in my area, and they sent it express post free of charge :D :D :D
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Re: Online Purchases - good and bad experiences

Postby rpmspinman » Tue Jun 05, 2012 12:19 pm

mogwaiboi wrote:Just a heads up on the great service I received from Bicycle Express in Adelaide http://www.bicycleexpress.com.au/ . I ordered something online on Sunday and received it first thing Tuesday morning. The item was in stock and cheaper than the shops in my area, and they sent it express post free of charge :D :D :D


Agree also. Have been very fast on delivery in the past for me.
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