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Re: Online Purchases - good and bad experiences

Posted: Mon Sep 10, 2012 10:14 am
by cant_stop
Thought I would share a good example of some great customer service from Wiggle. I recentley ordered approximately 5 items, when they arrived I discovered one of my items to be missing although it was included on the enclosed receipt. I immediately emailed customer service and within 5 minutes (!) I received a reply apologising and stating that my missing item would be dispatched that day.

Of course it was a pain to have to wait for the item to be resent, however Wiggle were extremely trusting and painless to deal with.

Re: Online Purchases - good and bad experiences

Posted: Tue Sep 11, 2012 7:30 pm
by cyclebee
Thumbs up to Cell Bikes! Placed my order on Saturday night and I received it today. It was processed and packed in the morning, billed and arrived at my office at 4pm.

Re: Online Purchases - good and bad experiences

Posted: Tue Sep 11, 2012 7:40 pm
by sylloxtric
Ditto to Cellbikes! Fast delivery indeed and very friendly on the phones too.

Re: Online Purchases - good and bad experiences

Posted: Wed Sep 12, 2012 2:58 pm
by MarkG
Ordered some socks, chamois creme and Look cleats last Wed from Merlin Cycles, they arrived today.
Very good.

Re: Online Purchases - good and bad experiences

Posted: Thu Sep 13, 2012 2:06 pm
by g-boaf
Is it just me or is Wiggle getting slower with delivery? :roll:

Ordered 08 September 2012, now 13 September, the items don't even show up with the tracking code. I've contacted them, hopefully they will be able to sort it out.

Re: Online Purchases - good and bad experiences

Posted: Thu Sep 13, 2012 2:34 pm
by MarkG
They all are -

My Ribble order is 7 days and still 'progressing' ...

Re: Online Purchases - good and bad experiences

Posted: Thu Sep 13, 2012 6:17 pm
by R12RT
MarkG wrote:They all are -

My Ribble order is 7 days and still 'progressing' ...


My last Ribble order arrived in six days. This is the shortest time I have ever had to wait for an order. Even beats orders coming from Sydney.

However, the longest I have had to wait is three weeks. This was from Ribble as well.

Sent from my GT-I9100 using Tapatalk 2

Re: Online Purchases - good and bad experiences

Posted: Thu Sep 13, 2012 7:09 pm
by orbeas
This afternoon i put in a order at chain reaction
set of C24 Rs80 wheels
2x gattor skins
ten speed chain
12/28 cassette
brake pads
interesting to see how long?

Re: Online Purchases - good and bad experiences

Posted: Fri Sep 14, 2012 8:36 am
by g-boaf
MarkG wrote:They all are -

My Ribble order is 7 days and still 'progressing' ...


My order got "stuck" meaning it wasn't picked up. I'll get a replacement instead. Fingers crossed.

Re: Online Purchases - good and bad experiences

Posted: Fri Sep 14, 2012 11:16 am
by MarkG
I got this from Ribble today..

Unfortunately our warehouse staff have been inundated with orders so they are taking slightly longer than the advertised timescales to be despatched. I can confirm that the order has been despatched today.

Re: Online Purchases - good and bad experiences

Posted: Fri Sep 14, 2012 7:31 pm
by biker jk
Ordered from Wiggle Tuesday evening, package received Friday morning. Hard to beat that service.

Re: Online Purchases - good and bad experiences

Posted: Tue Sep 18, 2012 11:54 am
by maryusdemetry
dugy wrote:
dugy wrote:PBK: ordered nearly 7 weeks ago, shipped 6 weeks ago.
No response to emails.
Did get an automated email asking for me to review their goods and service.....


Still nothing shown up from the ProBikeKit order.....
No response to 3 emails, and an "email" sent via their online form.

Anyone else had problems with ProBikeKit?


Twitter is a good option for you at this moment

Re: Online Purchases - good and bad experiences

Posted: Tue Sep 18, 2012 12:17 pm
by jasonc
maryusdemetry wrote:
dugy wrote:
dugy wrote:PBK: ordered nearly 7 weeks ago, shipped 6 weeks ago.
No response to emails.
Did get an automated email asking for me to review their goods and service.....


Still nothing shown up from the ProBikeKit order.....
No response to 3 emails, and an "email" sent via their online form.

Anyone else had problems with ProBikeKit?


Twitter is a good option for you at this moment


wife ordered shoes for fathers day for me. problem was they were spd-sl, not spd
she'd emailed a return request. no response. I tried, same thing
last night I picked up this thing called a telephone and had a return request within 2 minutes.

Re: Online Purchases - good and bad experiences

Posted: Thu Sep 20, 2012 8:35 am
by Crittski
Exploded rear derailleur at Epic MTB race on Sunday, ordered new RD on Monday and it arrived from CRC out of Ireland this morning at 0830!!

Re: Online Purchases - good and bad experiences

Posted: Thu Sep 20, 2012 9:15 am
by jasonc
Crittski wrote:Exploded rear derailleur at Epic MTB race on Sunday, ordered new RD on Monday and it arrived from CRC out of Ireland this morning at 0830!!


that's quick. doesn't help your expenses for the year...

Re: Online Purchases - good and bad experiences

Posted: Thu Sep 20, 2012 10:45 am
by pauls51
MarkG wrote:I got this from Ribble today..

Unfortunately our warehouse staff have been inundated with orders so they are taking slightly longer than the advertised timescales to be despatched. I can confirm that the order has been despatched today.



:shock: Oh crap I should have read this prior to ordering my handlebars and stem on Monday... Hopefully I can get it before Oct 17!!!

Re: Online Purchases - good and bad experiences

Posted: Thu Sep 20, 2012 5:24 pm
by jheeno
Wiggle
Purchased 13 Sept
Received today
awesome

Re: Online Purchases - good and bad experiences

Posted: Mon Sep 24, 2012 12:56 pm
by g-boaf
Wiggle got my delayed/lost order to me eventually with apologies. :) It's all on the bike now and I'm very happy.

Re: Online Purchases - good and bad experiences

Posted: Mon Sep 24, 2012 1:52 pm
by Crittski
Placed order with 99 bikes for chain cleaner yesterday, it arrived today before 2pm!

Re: Online Purchases - good and bad experiences

Posted: Mon Sep 24, 2012 8:21 pm
by aldifan
Saw the price of Tioga lights reduced on the pushys website http://www.pushys.com.au . $15 for the set I thought looked OK and the shipping was only $10. But before I hit the buy button, went onto Ebay to cross check price OK I thought but there it was same price but free postage and the same seller???? Got two sets.

Paid Thursday delivered Monday in a Pushys envelope postmark QLD. :mrgreen:

Re: Online Purchases - good and bad experiences

Posted: Mon Sep 24, 2012 11:07 pm
by orbeas
ordered from chain reaction cycles on 13/9/2012
two gator skins
set RS80 ultegra wheels
11/28 6700 cassette
6701 10sp chain
ultegra brake pads
total $556
arrived 24/9/2012

8 working days im happy with that afterall it was free freight
and the bike is eady to ride tonight 8)

Re: Online Purchases - good and bad experiences

Posted: Tue Sep 25, 2012 8:14 pm
by pauls51
pauls51 wrote:
MarkG wrote:I got this from Ribble today..

Unfortunately our warehouse staff have been inundated with orders so they are taking slightly longer than the advertised timescales to be despatched. I can confirm that the order has been despatched today.



:shock: Oh crap I should have read this prior to ordering my handlebars and stem on Monday... Hopefully I can get it before Oct 17!!!


Well, my Deda Carbon Bars and stem were dispatched on 21st and they arrived this evening... am blown away at how quick it arrived.. Does Ribble have a warehouse in Oz???

Re: Online Purchases - good and bad experiences

Posted: Wed Sep 26, 2012 10:30 am
by MarkG
Ordered a new Santini skin suit from Ribble on September 6th, got it yesterday - very unlike them to take that long, but for a saving of 50% RRP I can wait!

Re: Online Purchases - good and bad experiences

Posted: Thu Sep 27, 2012 5:58 pm
by Supafly46
I must be blacklisted on Wiggle, last 2 orders have both taken 14 days to arrive. Maybe because they are only small orders, water bottles gloves tubes etc. Just noticed their automated email now states "Goods may take upto 10 working days"

Re: Online Purchases - good and bad experiences

Posted: Fri Sep 28, 2012 5:44 am
by gabrielle260
Ordered on Sunday night from CRC. Dispatched Monday, arrived Thursday - handlebars and levers. I've read on this thread about others getting stuff delivered this fast but this is the first time it has happened for me.... Yippee!!!! Was able to spend almost 2 hours in the man cave playing!!
Andrew