Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby Summernight » Wed Apr 10, 2013 12:42 pm

Ebay seller eletoponline365 - I bought two Jumbo 808 #16s HD video cameras with 32GB micro SD cards from him together with two battery packs on 2 April 2013. Received all of it on 9 April 2013 and he even sent me an email with links to the firmware updates and the user manual. I am impressed.
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by BNA » Wed Apr 10, 2013 12:47 pm

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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Wed Apr 10, 2013 12:47 pm

MarkG wrote:Sweet as! It's easier to hide things from my wife on PP :)


OMGosh yes! that's why I love it too! when you work in the bike business, you can say, "honey! look at this 'sample' I got from work!" (but actually you paid for it).
As long as my missus doesn't read this, I'll be ok. It's hard to argue with some women why they need another pair of black shoes or another handbag, and I just need some wheels or something...or 2 or 3 new bikes.

-website mgr Mark
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Re: Online Purchases - good and bad experiences

Postby Dave R32 » Wed Apr 10, 2013 1:06 pm

PBK have really dropped the ball. Order placed on 13th March, shipped 14th no sign of it yet. And I see from comments on here and elsewhere I am far from the only one is this boat.

Placed and order with Bikebug the same day and it wasn't shipped until the 18th (weekend included) arrived on the 20th.

2 recent orders with Cell have shipped same day as order has been placed and have arrived in Brisbane the next day. Great service.

Cheers
Dave.

PS: If Cycling Express spent as much time answering customers emails as they do posting on Facebook they may get my business back.
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Re: Online Purchases - good and bad experiences

Postby MarkG » Wed Apr 10, 2013 1:50 pm

Purchase from Bike Bug made last Thursday, and arrived today.

Excellent Service from David Walsh.
Proudly "a hater of academics with helmet cams"
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Re: Online Purchases - good and bad experiences

Postby Rex » Wed Apr 10, 2013 3:33 pm

Dave R32 wrote:PBK have really dropped the ball. Order placed on 13th March, shipped 14th no sign of it yet. And I see from comments on here and elsewhere I am far from the only one is this boat.


PBK postage to Australia is beyond terrible. I'll often spend more and buy from Wiggle or Evans just so I know it will get to me in a timely manner.
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Re: Online Purchases - good and bad experiences

Postby fthills » Wed Apr 10, 2013 9:06 pm

Once the ordered items are placed into the hands of a courier / postal service how can the shop be resposible for delays in delivery ? Recently Australia Post delivered an item to my local Post Office and for some reason didn't leave a card in the letter box
I only discovered that it had been delivered when I went to buy some milk ( local shop doubles as the PO ) . I asked if they happened to have the item and unexpectedly after a brief search the shop owner found it . It had been there for two weeks.
For some illogical reason I was blaming the shop in the Uk for the apparent non delivery . Whats more the post mark showed they sent it the day after I ordered it just as they said they had.
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Re: Online Purchases - good and bad experiences

Postby Dave R32 » Wed Apr 10, 2013 9:18 pm

fthills wrote:Once the ordered items are placed into the hands of a courier / postal service how can the shop be resposible for delays in delivery ?


On the surface your comment is correct, however as PBK has a track record for slower deliveries than other UK sites they must choose a slower level of service from the courier (mail service) than Wiggle or CRC do.

Cheers
Dave.
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Re: Online Purchases - good and bad experiences

Postby fthills » Wed Apr 10, 2013 9:27 pm

Or perhaps the PBK post office sorting centre is not as efficient as the ones that sort stuff for CRC / Wiggle , or maybe it takes longer for the local PO to send their stuff for international despatch , who knows ? the end result is the same, we don't get stuff from PBK in a timely way. But there are too many links in the chain to say precisely where the system isn't performing.
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Re: Online Purchases - good and bad experiences

Postby fthills » Wed Apr 10, 2013 9:41 pm

Don't get me wrong I rarely buy from PBK and even more rarely from Ribble because of past experiences
with long delivery times but the delivery invoices / dockets when I've bothered to look at them have generally been in line with the date I placed the order with them.

I once ordered something from Italy. The chainring is now probably mounted on a nice Colnago somewhere in Milan , who knows. If you want a laugh google "italian postal service reliability"
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Re: Online Purchases - good and bad experiences

Postby orbeas » Wed Apr 10, 2013 11:11 pm

Dave R32 wrote:
fthills wrote:Once the ordered items are placed into the hands of a courier / postal service how can the shop be resposible for delays in delivery ?


On the surface your comment is correct, however as PBK has a track record for slower deliveries than other UK sites they must choose a slower level of service from the courier (mail service) than Wiggle or CRC do.

Cheers
Dave.

incorrect address labelling from the bike shop, delayed my garmin200 for four weeks..from fortitude valley to perth
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Re: Online Purchases - good and bad experiences

Postby scirocco » Thu Apr 11, 2013 7:25 am

fthills wrote:the end result is the same, we don't get stuff from PBK in a timely way.


Amazing really. I can still remember the glory days of PBK when the forums were filled with people raving about how that familiar blue bag would arrive in Australia only four or five days after placing the order, with the cheapest prices you had ever seen.
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Re: Online Purchases - good and bad experiences

Postby Summernight » Thu Apr 11, 2013 11:59 am

Wiggle - bought on the 3rd, arrived on the 11th. Another successful delivery. :)
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Re: Online Purchases - good and bad experiences

Postby macski » Fri Apr 12, 2013 10:29 am

Hadn't ordered from PBK for ages but placed an order on 24 March and it arrived on 11 April. Not as fast as Wiggle sometimes is but pretty good. Interestingly, the item appeared to be dispatched from France - certainly the postage info was in French.
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Re: Online Purchases - good and bad experiences

Postby boss » Fri Apr 12, 2013 10:31 am

What's going on with Royal Mail?

I had a couple of CRC orders take upwards of 10 days, right now I'm at 14 days since dispatch for a Ribble order.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Fri Apr 12, 2013 11:23 am

boss wrote:What's going on with Royal Mail?

I had a couple of CRC orders take upwards of 10 days, right now I'm at 14 days since dispatch for a Ribble order.


+1, my current crc order is at 12 days since dispatch.
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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Fri Apr 12, 2013 11:40 am

brauluver wrote:Ordered from Cell once and susequent phone calls left me frustrated,as to the vagueness and lack of knowledge/dealing with multiple staff.Never again.


Hi brauluver, sorry about your less than ordinary experience with us. If you wouldn't mind to email me ( [email protected] ), to let me know in more detail what happened, I'd love to offer you a Gift Certificate to let you try us again, on us. We take all constructive feedback and do our best to identify what happened, and where we fell down, and then we get back up, and try to do a much better job.

The constructive feedback you guys give is much appreciated, because it's how we learn and know how we need to improve.

Hope to hear from you, and hope to have a chance to make it right, and at least be in consideration for any future cycling needs of yours.

-Website Mgr Mark
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Re: Online Purchases - good and bad experiences

Postby Comedian » Fri Apr 12, 2013 11:48 am

Ordered a groupset off bike bug. There was a delay, but I ordered a cassette that wasn't on the site but confirmed availability on the phone.

Anyway, its arrived and all good. Excellent coms- I'd order again. :)
Once you can climb hills on a bike it's all downhill. :mrgreen:

Hopefully I'll know what that's like..... one day. :shock: :lol:

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Re: Online Purchases - good and bad experiences

Postby boss » Fri Apr 12, 2013 12:04 pm

jaseyjase wrote:
boss wrote:What's going on with Royal Mail?

I had a couple of CRC orders take upwards of 10 days, right now I'm at 14 days since dispatch for a Ribble order.


+1, my current crc order is at 12 days since dispatch.


Very weird situation for me.

Both orders from ribble:

Ordered a vest/jacket/shoecoevers on 28/3, despatched 30/3 - 14 days, no sight of the parcel as yet.

Ordered a different vest and some cleats on 30/3, despatched 1/4 - arrived just then (after my post above).

:?:
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Re: Online Purchases - good and bad experiences

Postby Ross » Mon Apr 15, 2013 7:35 pm

Ordered some bike gloves from eBay seller wrb3336666, $6 with free delivery from I think China, delivery within 2 weeks (Monton please take note)
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Re: Online Purchases - good and bad experiences

Postby Big_Red » Mon Apr 15, 2013 8:47 pm

Ordered online from TBSM a pair of shimano equinox sunnies and the compatible RX clip as well as a sram 9 speed chain for my father's mtb 11pm 7 April, paid via paypal and got confirmation email about order straight away, then an order update email at 4pm on 8 April stating order had been processed with dispatch expected 9 April. I then received a phone call from one of the TBSM staff mid morning 9 April wanting to confirm the shipping address. Bit strange i thought some of the details required during the ordering process was the shipping address.
Then... nothing. No dispatch confirmation email, no e-parcel tracking number, so i'm having to follow up sales with an email tonight.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Tue Apr 16, 2013 12:36 am

CRC - cassette, bar tape, t shirt

29/3 - dispatched
15/4 - arrived

tad over 2 weeks.
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Re: Online Purchases - good and bad experiences

Postby Big_Red » Tue Apr 16, 2013 6:43 pm

After shooting off an email to TBSM last night regarding the non-shipment of the gear ordered a week ago, i received an email this morning from sales advising they'd follow up the matter and shortly afterwards got another email saying the chain i'd ordered wasn't in stock and they'd upgraded it to a better chain & were Express Posting the gear out instead of via e-parcel. :shock:
Wow, that is serious making up for a minor stuff up. +1 TBSM.
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Re: Online Purchases - good and bad experiences

Postby george-bob » Wed Apr 17, 2013 9:22 am

Had a good experience with cycling express a few weeks back. I was planning to order a trainer, cassette and trainer tyre, knew they had a 12% off discount but missed the order deadline. Emailed them on a sunday, got a reply immediately extending the offer. Placed the order and received the package within a week! Also, the trainer (cycleops fluid pro) was MUCH cheaper than overseas even before the discount!

Cell bikes are also consistently excellent, fast shipping and good prices.
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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Wed Apr 17, 2013 11:07 am

george-bob wrote:Had a good experience with cycling express a few weeks back. I was planning to order a trainer, cassette and trainer tyre, knew they had a 12% off discount but missed the order deadline. Emailed them on a sunday, got a reply immediately extending the offer. Placed the order and received the package within a week! Also, the trainer (cycleops fluid pro) was MUCH cheaper than overseas even before the discount!

Cell bikes are also consistently excellent, fast shipping and good prices.


Thanks for the feedback george-bob. We're still working on our stock & shipping, even if 99% get their orders on time, I'm not satisfied even if 1% have stuff ups.

Cycling Express have some really great deals! A lot of shops may not like them, but it's good to have other shops in Australia that give Wiggle, CRC and others a run for their money!
This only serves to make things better for you guys! As overpriced and badly serviced shops will need to either evolve or die.
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Re: Online Purchases - good and bad experiences

Postby SmellyTofu » Wed Apr 17, 2013 11:13 am

It isn't always about price sometimes. We tend to forget that good service which may not cost a cent is worth $$ to customers. CE may have good prices (sometimes) but I won't ever press that "checkout" button on their web site.
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