Online Purchases - good and bad experiences

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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Mon May 13, 2013 1:06 pm

Dan wrote:Thanks Mark. I'm not sure I'll ever actually be in the market for Aksiums, however if I am, I'd be more than happy to order from you guys.


Hi Dan, no worries, I'm not here to sell, I'd suggest you go with the lowest price if you're ever in the market for them, however just be aware of warranty issues if you buy O/S. Maybe if your LBS can do them at a good price, go with them. It's always good to support your LBS if they show you love, and their prices are competitive.

I've actually paid more at an LBS in the past, because they were a great bunch of guys. But if you have kids, a mortgage, car payments, and other bills, sometimes this is hard to do.
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by BNA » Mon May 13, 2013 4:09 pm

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Re: Online Purchases - good and bad experiences

Postby dominicj » Mon May 13, 2013 4:09 pm

Agreed, I'd like to buy from LBS if they are competitive. Unfortunately my experience is that LBS acts as if the internet doesn't exist and quotes me RRP every time I go in to check their best price.
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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Mon May 13, 2013 4:22 pm

dominicj wrote:Agreed, I'd like to buy from LBS if they are competitive. Unfortunately my experience is that LBS acts as if the internet doesn't exist and quotes me RRP every time I go in to check their best price.


Yeah, in a perfect world, maybe an LBS could be just $10 more, but still offer superior sales & service. However, for Conti GP4000s', if an LBS is doing them for $109, and BikeBug, say, are doing them for $39.95, what can you do? No amount of friendly service is going to make me pay $70 more for the same tyre!

-website mgr Mark
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Re: Online Purchases - good and bad experiences

Postby Aushiker » Wed May 15, 2013 12:44 am

Not sure if this has been mentioned before or not but came across Byke tonight. Byke is shopping search engine for Australian cyclists. It searches Wiggle, CRC, Probikekit, Ribble, Evans, Torpedo7 and Cell Bikes.

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Online Purchases - good and bad experiences

Postby Dan » Wed May 15, 2013 7:41 am

Aushiker wrote:Not sure if this has been mentioned before or not but came across Byke tonight. Byke is shopping search engine for Australian cyclists. It searches Wiggle, CRC, Probikekit, Ribble, Evans, Torpedo7 and Cell Bikes.

Andrew


Have used on a number of occasions. Relatively handy, as it shows shipping cost, as well as amount still to spend to get free shipping from given retailer.
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Re: Online Purchases - good and bad experiences

Postby michael_w » Wed May 15, 2013 12:26 pm

Bought my commuter and most of my accessories from Cell Bikes over the past 2 years or so. After being hit by a car last month and my bike and gear being cactus, Mark organised for a $50 voucher to assist in the replacement of my helmet which was damaged in the accident.

I'm still several weeks away from returning to the road, but when I do I'll be contacting Cell again to see what's on offer.
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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Wed May 15, 2013 12:34 pm

michael_w wrote:Bought my commuter and most of my accessories from Cell Bikes over the past 2 years or so. After being hit by a car last month and my bike and gear being cactus, Mark organised for a $50 voucher to assist in the replacement of my helmet which was damaged in the accident.

I'm still several weeks away from returning to the road, but when I do I'll be contacting Cell again to see what's on offer.


Hi Michael, hope you're healing up well. Mate, your post just reminded me that I need to get back to you regarding a bike!
Apologies mate, I was at the Shanghai bicycle show and just lost my mind. I'll get back to you today.

Hope you picked up a nice helmet, your original helmet was in the $30 range I believe, and we just wanted to help out with a bit more, so we can keep a great customer as safe as possible.

Get well and see you on the road!

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Re: Online Purchases - good and bad experiences

Postby boss » Thu May 16, 2013 11:16 am

How is the royal mail going for others on here? I'm at 2 weeks for a couple of orders, usually it's a lil bit quicker than this.
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Re: Online Purchases - good and bad experiences

Postby dalai47 » Thu May 16, 2013 12:24 pm

boss wrote:How is the royal mail going for others on here? I'm at 2 weeks for a couple of orders, usually it's a lil bit quicker than this.


Just received a package from High On Bikes via Royal Mail yesterday. Ordered less than one week ago...
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Re: Online Purchases - good and bad experiences

Postby sdnelson19 » Thu May 16, 2013 5:26 pm

ordered from wiggle last friday, arrived in adelaide on wednesday morning, has been sitting in DHL's warehouse stationary since then. Next wiggle order will be standard mail for sure. These DHL muppets are a waste of money lately.
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Re: Online Purchases - good and bad experiences

Postby michael_w » Thu May 16, 2013 9:03 pm

Ordered a new helmet, D-lock w/ cable and 2 bufandas from Cell yesterday, arrived today. Bloody marvellous. Looking forward to getting a new bike once my rehab is done.

Thanks for the voucher, Mark. Great service and much appreciated :wink:
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Re: Online Purchases - good and bad experiences

Postby Bentnose » Fri May 17, 2013 7:14 am

Last three orders from CRC have all turned up in 4 days. Last one ordered last Sunday night, dispatched Monday, turned up Thursday morning, standard free delivery.
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Re: Online Purchases - good and bad experiences

Postby jcjordan » Fri May 17, 2013 4:11 pm

Not to impressed with Cell at the moment.

After the problems with the first delivery and the Muppets from CouriersPlease I have to admit I was not planning on going down that road again. I found out late on Wednesday evening that I was going to be travelling next week. I will quite often take my bike with me on trips and when checking my stash of spares realised that I had no break pads left. Yes the pads on the bike are fine (only replaced them a couple of weeks ago) but I am travelling somewhere hilly and I like having spares with me.

I know that most shops in Canberra who stock the SwissStop pads that I like charge a arm and a leg so thought I would see what Cell was priced like. Price was good so thought I would go with the suggestion from before and call the warehouse direct first thing on Thursday morning and ask them to pop it in an express post bag.

The lady who answered the phone (wont name her here) was quite pleasant to deal with and assured me that the pads would be in the post by the afternoon so should show up in my postbox the next day. All sounds good so far.

So get to the post box this morning and no package, ok sometimes they come in the afternoon when they are not sent express post.
Thought I would check the website to see if their was a tracking number or something similar. Guess what the items have not even been sent, heck they have not even been picked and packed yet. Even check just before writing this post and guess what still 'pending fulfillment'!

Well Cell Bikes that two bites at the cherry and two major disappointments. There wont be a third.
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Re: Online Purchases - good and bad experiences

Postby jasonc » Fri May 17, 2013 4:33 pm

Not a purchase, but I've started getting SPAM to my probikekit email address (I use spamgourmet - allows me to have a specific address for every login i create). I've tried contacting them but they haven't responded. 7 spam emails in 2 weeks....
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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Fri May 17, 2013 5:14 pm

jcjordan wrote:Not to impressed with Cell at the moment.
Well Cell Bikes that two bites at the cherry and two major disappointments. There wont be a third.


Hi jcjordan,

Apologies for what happened. I will speak to the team to see exactly what happened. Sorry we failed you, and that you won't be back. I will look into what went on, so at least we can prevent this from happening to someone else.

If there's anything I can do to restore your faith in us, please let me know ( [email protected] ).

Ride safe and have a great weekend!
-website mgr Mark
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Re: Online Purchases - good and bad experiences

Postby jcjordan » Fri May 17, 2013 6:27 pm

CELL Bikes wrote:
jcjordan wrote:Not to impressed with Cell at the moment.
Well Cell Bikes that two bites at the cherry and two major disappointments. There wont be a third.


Hi jcjordan,

Apologies for what happened. I will speak to the team to see exactly what happened. Sorry we failed you, and that you won't be back. I will look into what went on, so at least we can prevent this from happening to someone else.

If there's anything I can do to restore your faith in us, please let me know ( [email protected] ).

Ride safe and have a great weekend!
-website mgr Mark

Sure.

Cancel the order and refund the charge
James
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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Fri May 17, 2013 6:43 pm



Can you please confirm your details with me, as well as your order number please, and I'll have that done. As long as your order has not been sent out, no worries.

Cheers,
-website mgr Mark
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Re: Online Purchases - good and bad experiences

Postby Dan » Fri May 17, 2013 7:19 pm

The next time I want something at less than LBS price, I'm just going to rant here, then strongarm the online seller. Seriously.... this is ridiculous.
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Re: Online Purchases - good and bad experiences

Postby jzr » Fri May 17, 2013 8:37 pm

OK, so after my rant about PBK, I did a bit of digging to see where else I could buy my saddle one I got my refund and found that 3 retailers and the manufacturer were quoting colour schemes opposite to PBK.

So, I quizzed them on this in the hope that they maybe did have what I wanted in stock but had stuffed up on their website and confused the warehouse etc (the colour name does not actually appear on the box or saddle packaging which is part of the problem as well). I also told them I was pissed that they didn't even acknowledge how ridiculous the whole issue was and didn't need to be and told them to forward my complaint to their management in the hope the next poor sod didn't have the same problem (I was angry that day).

Then my complaint gets escalated to the 'Customer Relations' team and surprise, surprise I got a real apology because some douche had incorrectly scanned all of the inventory into their system against the wrong product code!!! All pending orders had now been put on hold after discovering the error (so I was told). Oh and guess what, you can have a replacement now because we do have stock.

In the end, I'm getting the saddle I was after and that's all I ever wanted. Too bad for them AusPost slugged $44 for me to send the wrong one back to them which they are still refunding :lol:

But honestly, the customer shouldn't have to be doing their job for them - if they had looked into it properly rather than fobbing me off the first time it could all have been settled by now.
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Re: Online Purchases - good and bad experiences

Postby dalai47 » Fri May 17, 2013 11:10 pm

Dan wrote:The next time I want something at less than LBS price, I'm just going to rant here, then strongarm the online seller. Seriously.... this is ridiculous.


Agreed. Can't believe what the sellers have to put up with!
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Re: Online Purchases - good and bad experiences

Postby boss » Sat May 18, 2013 5:50 am

dalai47 wrote:
Dan wrote:The next time I want something at less than LBS price, I'm just going to rant here, then strongarm the online seller. Seriously.... this is ridiculous.


Agreed. Can't believe what the sellers have to put up with!


+1

I figure the purpose of this thread is to comment on delivery times, stuff ups, experiences, etc for the common good.

Feels like its been used a couple of times recently for Facebook-esque whinge/name/shame efforts in attempt to gain exactly what one wants, and what one wants NOW.
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Re: Online Purchases - good and bad experiences

Postby jcjordan » Sat May 18, 2013 7:34 am

dalai47 wrote:
Dan wrote:The next time I want something at less than LBS price, I'm just going to rant here, then strongarm the online seller. Seriously.... this is ridiculous.


Agreed. Can't believe what the sellers have to put up with!

Considering only on seller here responds and I have not see anyone strong arm them yet
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Re: Online Purchases - good and bad experiences

Postby Aushiker » Sat May 18, 2013 9:06 am

jcjordan wrote:
dalai47 wrote:
Dan wrote:The next time I want something at less than LBS price, I'm just going to rant here, then strongarm the online seller. Seriously.... this is ridiculous.


Agreed. Can't believe what the sellers have to put up with!

Considering only on seller here responds and I have not see anyone strong arm them yet


+ 1.

I would suggest some folks need to go back and read your post on the matter. Hardly your fault the seller asked what they could do in response to you reporting your experience. You simply in-turn asked for a refund as the order has not been processed.

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Re: Online Purchases - good and bad experiences

Postby Aushiker » Sat May 18, 2013 9:09 am

Dan wrote:The next time I want something at less than LBS price, I'm just going to rant here, then strongarm the online seller. Seriously.... this is ridiculous.


Really? What strong arm tactics are those? Care to quote the relevant parts of the post?

I thought the post was measured reflection of the poster's experience and as per the purpose of this thread.

Andrew
Last edited by Aushiker on Sat May 18, 2013 9:22 am, edited 1 time in total.
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Re: Online Purchases - good and bad experiences

Postby Aushiker » Sat May 18, 2013 9:10 am

boss wrote:
dalai47 wrote:
Dan wrote:The next time I want something at less than LBS price, I'm just going to rant here, then strongarm the online seller. Seriously.... this is ridiculous.


Agreed. Can't believe what the sellers have to put up with!


+1

I figure the purpose of this thread is to comment on delivery times, stuff ups, experiences, etc for the common good.


Right so where did JCJordan not do this in the post you are criticising? It reads to me that he is reporting on his actual experience which is exactly what this thread is about. Hardly his fault if Cell Bikes decides to reply here surly?

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