Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby MarkG » Wed Jun 26, 2013 3:59 pm

Ordered crank from Merlin Cycles last Wed, arrived today.
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by BNA » Wed Jun 26, 2013 5:31 pm

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Re: Online Purchases - good and bad experiences

Postby MarkG » Wed Jun 26, 2013 5:31 pm

Ordered some Speedplay pedals from Cell Bike this arvo, dispatched within the hour.
Brilliant!
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Re: Online Purchases - good and bad experiences

Postby MarkG » Thu Jun 27, 2013 12:55 pm

Ordered new arm pads for TT on Sunday night from Wiggle, arrived today..
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Re: Online Purchases - good and bad experiences

Postby michael_w » Thu Jun 27, 2013 1:13 pm

Since my enforced layoff, I've placed a few orders with Cell, the latest being for a new bike. In each transaction the delivery was quick and the service exceptional. Mark made contact with me after seeing a pic of my ex-helmet on twitter and being a Cell customer he helped me out. In the past two months I've purchased a lock, lights, tights, bibshorts, helmet and bike and I'm happy to see that as of my first commute since the accident (today) it's all systems go.

Thanks Mark and Cell.
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Re: Online Purchases - good and bad experiences

Postby slidetaker » Thu Jun 27, 2013 2:03 pm

Ordered $90 worth of normal stuffs from Wiggle Mon night, got it this afternoon, DHL, Metro Melb, standard free shipping...
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Re: Online Purchases - good and bad experiences

Postby Summernight » Thu Jun 27, 2013 2:31 pm

Backorder for two cassettes from a previous bulk purchase (which I knew weren't currently in stock when purchased and I was willing to wait) were received in stock and sent by Wiggle to me on 18 June.

Received today - invoice says the items came from the Sunshine depot and shipped by Australia Post (so not from the UK and not by DHL).

That's the longest an order has taken to get to me when purchased from Wiggle and it seems it took 9 days for Australia Post to send it approximately 11kms from Sunshine to the Melbourne CBD. If so, that's a bit slow, Australia Post.
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Re: Online Purchases - good and bad experiences

Postby Slvr32gtr » Fri Jun 28, 2013 9:15 am

Put an order in with Bike Bug on Monday and it arrived on Wednesday. Very happy with the prices and speedy delivery!
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Re: Online Purchases - good and bad experiences

Postby danny the boy » Sun Jun 30, 2013 3:48 am

Anyone here used pushys.com.au ? Got email saying order was posted on Monday yet it never showed up this week, wondering if they pull the Cycling Express method of item is posted 2 weeks after they send the email.
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Re: Online Purchases - good and bad experiences

Postby rheicel » Sun Jun 30, 2013 9:17 am

danny the boy wrote:Anyone here used pushys.com.au ? Got email saying order was posted on Monday yet it never showed up this week, wondering if they pull the Cycling Express method of item is posted 2 weeks after they send the email.

I have used them a couple of times. They are using Australia Post that contributes to the delay. Pushys has been reliable based on my experience.

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Re: Online Purchases - good and bad experiences

Postby Dr_Mutley » Sun Jun 30, 2013 12:10 pm

danny the boy wrote:Anyone here used pushys.com.au ? Got email saying order was posted on Monday yet it never showed up this week, wondering if they pull the Cycling Express method of item is posted 2 weeks after they send the email.


No as their prices are usually ridiculous!
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Re: Online Purchases - good and bad experiences

Postby CELL Bikes » Sun Jun 30, 2013 1:50 pm

michael_w wrote:Since my enforced layoff, I've placed a few orders with Cell, the latest being for a new bike. In each transaction the delivery was quick and the service exceptional. Mark made contact with me after seeing a pic of my ex-helmet on twitter and being a Cell customer he helped me out. In the past two months I've purchased a lock, lights, tights, bibshorts, helmet and bike and I'm happy to see that as of my first commute since the accident (today) it's all systems go.

Thanks Mark and Cell.


Hi Michael, we're happy to see you're back on the bike. Please ride safe, keep an open eye out for crazy tin-tops, and have a great weekend.
-website mgr Mark
What do you think about our Sydney Bike Shop? Let me know! Help us improve!
http://www.cellbikes.com.au/contact-us
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Re: Online Purchases - good and bad experiences

Postby Mickzo » Mon Jul 01, 2013 8:22 am

Wondering whether anyone has had issues ordering a bike/frame from Torpedo 7.

Order placed on Sunday 23 June for a frame. Got email Monday morning saying it'll be shipped within 1-2 business days. I ring up at almost end of 2nd business day being the Wednesday (ignoring the Monday) and told as the frame needs to be checked by a mechanic and will be shipped on Thursday (3rd business day).

By Friday (4th business day) still noting. Called Torpedo 7 at lunch time and told they can't find the boxes with the frames in it but will email their warehouse to see if they can look for it. Later that afternoon I did a live chat and was told that it takes 3 business days. I replied that this is the 4th business day and they never replied. I checked the order this morning and it is still showing as being checked by staff. I ordered stuff from England which has been delivered quicker. I'm almost at the point of telling them to cancel the order because i'm fed up with the BS they keep spinning me.
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Re: Online Purchases - good and bad experiences

Postby MarkG » Mon Jul 01, 2013 4:30 pm

Ordered Tacx stand on the 24th ,arrived today. Brilliant work CRC!
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Re: Online Purchases - good and bad experiences

Postby alf » Mon Jul 01, 2013 4:43 pm

The last time I dealt with T7 was a similar experience. Hope that with some luck when you eventually receive it the spec is as advertised rather that having a 71mm Italian bottom bracket with a BSA thread.

Mickzo wrote:Wondering whether anyone has had issues ordering a bike/frame from Torpedo 7.

Order placed on Sunday 23 June for a frame. Got email Monday morning saying it'll be shipped within 1-2 business days. I ring up at almost end of 2nd business day being the Wednesday (ignoring the Monday) and told as the frame needs to be checked by a mechanic and will be shipped on Thursday (3rd business day).

By Friday (4th business day) still noting. Called Torpedo 7 at lunch time and told they can't find the boxes with the frames in it but will email their warehouse to see if they can look for it. Later that afternoon I did a live chat and was told that it takes 3 business days. I replied that this is the 4th business day and they never replied. I checked the order this morning and it is still showing as being checked by staff. I ordered stuff from England which has been delivered quicker. I'm almost at the point of telling them to cancel the order because i'm fed up with the BS they keep spinning me.
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Re: Online Purchases - good and bad experiences

Postby Mickzo » Tue Jul 02, 2013 7:33 am

[quote="alf"]The last time I dealt with T7 was a similar experience. Hope that with some luck when you eventually receive it the spec is as advertised rather that having a 71mm Italian bottom bracket with a BSA thread.

After speaking with Christian, who said he's the manager, I ended up cancelling the order and getting a refund because he said he just got an email and they have lost the stock during the move. He doesn't know if/when they'll find it. Funny thing is that they currently have the same Wilier granturismo frame on sale on their website. How are they going to fulfil any orders if they don't have the stock? Not good Torpedo 7.
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Re: Online Purchases - good and bad experiences

Postby vinski » Tue Jul 02, 2013 2:40 pm

Re pushys

Ive bought stuff from pushys twice now and both times items have been delivered in about a week. Note that im in Perth and it takes that long with Cell as well.
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Re: Online Purchases - good and bad experiences

Postby defy1 » Tue Jul 02, 2013 6:07 pm

Reid Cycles ---- thumbs down
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Re: Online Purchases - good and bad experiences

Postby jasonc » Tue Jul 02, 2013 7:48 pm

defy1 wrote:Reid Cycles ---- thumbs down


details. awesome.
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Re: Online Purchases - good and bad experiences

Postby alf » Tue Jul 02, 2013 10:32 pm

defy1 wrote:Reid Cycles ---- thumbs down


Is that you Rich Whisken?

http://richwiskendrinks.blogspot.com.au/2013/06/reid-cycles-i-think-your-unsubscribe.html
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Re: Online Purchases - good and bad experiences

Postby MarkG » Wed Jul 03, 2013 1:49 pm

Ordered some Speedplays from Cell Bikes last week, and they arrived today! thanks guys!
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Re: Online Purchases - good and bad experiences

Postby rheicel » Wed Jul 03, 2013 7:54 pm

Ordered CatEye Stealth 50 GPS from Wiggle. Took a week to arrive on a free shipment. I am now busy with my new toy.


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Re: Online Purchases - good and bad experiences

Postby danny the boy » Thu Jul 04, 2013 10:04 am

vinski wrote:Re pushys

Ive bought stuff from pushys twice now and both times items have been delivered in about a week. Note that im in Perth and it takes that long with Cell as well.



Yeah it was a Aus Post stuff up. Reached my local post office in about 2 days and they somehow didn't inform me it was there.
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Re: Online Purchases - good and bad experiences

Postby lobstermash » Thu Jul 04, 2013 12:52 pm

defy1 wrote:Reid Cycles ---- thumbs down


In my relatively short experience (around a month since I purchased), the bikes are pretty good value. However the online purchasing experience through their website is well below average. For a company that's been selling bikes in a box for a few years now, you expect the online aspect to be pretty slick by now...
Passing on your right - me, said just about never...
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Re: Online Purchases - good and bad experiences

Postby im_no_pro » Thu Jul 04, 2013 2:07 pm

Bugger you T7..... of course you dont tell me there is a 2 day delay in despatching while you move warehouses until after I have placed the order. :evil: :evil:
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Re: Online Purchases - good and bad experiences

Postby biker jk » Fri Jul 05, 2013 5:05 pm

Ribble order of June 20 arrived today so 15 days. A bit slow but I wasn't in a hurry and they were the best price. Wiggle delivery is much faster though, average of 4-7 days.
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