Questions about purchasing bicycles and parts
Few orders with wiggle...
Ordered + dispatched on Wednesday 3/7. Used priority delivery. Arrived morning 12/7.
Ordered + dispatched on Tuesday 9/7 (ordered about 5pm Aus time, dispatched close to midnight). Used the tracked courier option. Arrived arvo 12/7.
And placed an order with Torpedo 7 Friday 5/7 about 3pm. Wasn't shipped till Monday 8/7 and hasn't arrived as yet.
As an aside, I find it surprising that shops like CE and Torpedo 7 manage to stay afloat with such slow shipping. I only went with T7 because they had an obscure/discontinued item in stock (30 foot Kryptonite cable)... if I could have got it at any of the half a dozen other shops that I usually use, I would have.
Wait... isn't that good? Since it is over the weekend that is essentially next day dispatch. Considering that it has to go from their warehouse, to the airport flown to Australia and then through aus post to get to you it isn't that slow (yet), it will probably arrive at your place soon.
Order from ProBikeKit arrived today, ordered on the 23rd June, so not the quickest.
Question : Where are they located?
I thought England.
Parcel was sent from Sweden.
Sent from my GT-P5110 using Tapatalk 2
same thing happened recently for me from PBK. ordered 2 GP4000s tyres for ~$64 del. came from sweden
Wiggle - about $400 worth of parts, added $6 priority
Mon 15/7 - 7.30am ordered
Mon 15/7 - 1.53pm fulfilled and sent with DHL tracking
Wed 17/7 - Perth customs
quite impressed with wiggle lately, and prices are only a few dollars out from ribble etc, considering they dont do free postage and didnt have everything i wanted all under the one shop.
cell bikes , ordered a new rear light a Knog Blinder 4V Vertical Rear Light-Gunmetal
ordered around 9.30pm last night get home from work today & there it is waiting for me bloody orsome , well done cell
2012 Merida Scultura Evo 905
Made my first order from Cell last Tuesday, of a pair of Re-fuse tyres. Arrived yesterday, in time to save me another wet commute on my slippery Kendas. Had some hiccups on the website when buying, but happy with the experience.
I ordered a 'tubeless kit' from Evans inc tyres, rim inserts etc. Arrived today 2 weeks since ordering and 12 days since they said they sent it. A bit slow for me and the rim inserts didn't have the valves so It was a less than happy experience for me.
It is a pity that Wiggle gets some great items but they let them slip when they run out of stock. All of the items I ordered from Evans were at Wiggle at some stage.
Hi jgon, glad your package was safe. We will bring this up with the courier at our next meeting.
-website mgr Mark
Hi lobstermash, thanks for your feedback. Would you mind letting me know what hiccups you had on the website either by pm or email ( [email protected] ).
website mgr Mark
Hi bollo, this is what we strive for. If Wiggle can get it to Oz within 4 days, we need to get it to you within 1-2 days, depending on if you live Metro or in the Bush. If your order is in stock, and takes more than 4 days, please let me know and I will see what's up and make it up to you.
-website mgr Mark
Thanks mate, we appreciate it when you take your own time to help us improve.
Have a good night.
-website mgr Mark
Ordered some bits the other day and added a few pairs of socks to get it over the free shipping limit. Well only 1 pair of socks showed up and they were also on the next days specials list.. Quick email had the missing pair and another pair headed my way to cover the discount!
Happy with that!
Made a purchase from 99bikes last Thursday night (around 9pm). It wasn't all that sizeable a purchase, Garmin 510 & two spare inner tubes. My first purchase from them online, so going by your average Aussie store packaging/delivery times, I wasn't expecting it for roughly a week, up to 1.5-2 weeks. It arrived today, WELL ahead of my expectation, at about 10am. I'm very impressed.
n=1 | 2006 Learsport TR3240 Hardtail
Recently bought a bunch of stuff from pushys.com.au - ordered on 18th and items arrived on 22nd.
One item was damaged (gloves were scuffed and torn) - emailed customer service with photos same night.
Response the next morning was to post it back (special PO box where postage is covered by pushys) and they will send a replacement.
Good experience so far!
Despatch wasn't that bad although I would assume putting an order through at 3pm it could be despatched same day. All the major O/S guys can do that, as can Cell here locally.
You can usually rely on 3 business days days from capital city to capital city.
The gear arrived to me on 17/7, so it took a solid 12 days to arrive here. We can argue whether or not T7 should have shipped on the Friday, but who cares, so from dispatch that is 8 business days. Even if Australia Post is taking 4 days, that's 4 days from NZ to Aus.
Whether or not those sort of time frames are 'reasonable' from NZ, I tend to avoid T7 unless I have to use them.
Heck, I didn't even know T7 were a NZ seller (they crank the .com.au) until someone told me a little while back. I assume many people wouldn't even know.
It was probably harsh putting them in the same category as CE, I suppose, at least you can count on having your gear from T7 arrive within about 7-10 business days.
Just finished making my 3rd order with Cell. Mark, your CS is superb and delivery was quick smart. I've bought myself a spanking new helmet, some more tyres (for the other bikes) and some servicing tools. Big thumbs up and no issues on the site this time.
No worries lobstermash. whatever we can do to help.
-website mgr Mark
Anyone have any experience with Velomine? I'm looking at buying some wheels from them. The price seems good, built wheels are cheaper than I can source the parts, just wondering about quality and delivery/packaging. Cheers.
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