thomashouseman wrote:Ordered last Friday from Cell - only two items in the order, still not dispatched.
have you contacted mark yet?
gretaboy wrote:I am pretty peeved at Wiggle. Ordered parts on the 2nd August...every item status stated that product was available.
It is now 27th August and I am still waiting for a single item to be delivered. Have heard nothing from them either. Will say rest of order got delivered relatively quickly. The part I am waiting for is a bottom bracket, a stock standard item, so cant see uniqueness being the issue
ACT SC600 wrote:A few experiences regarding my online shopping
http://www.bicycleexpress.com.au/store.aspx awesome pic up by the cheese and kisses for my Birthday pressie (Garmin 800 bundle) $379 posted (very fast postage)
Cell Bikes – never had a problem and postage always very quick
Pushy’s – ordered some stuff before my Alice to Katherine ride and they missed 3 packs of tubes… called up when I got back from the NT and they investigated and sent out 3 tubes express (excellent customer service)
jasonc wrote:thomashouseman wrote:Ordered last Friday from Cell - only two items in the order, still not dispatched.
have you contacted mark yet?
Yeah, I had cassettes arrive from Wiggle and the box was ripped down the sides. The cassettes had small free moving parts that weren't packed in well so I was very lucky I didn't lose them through the huge gap.
jandb wrote:Have had good experiences with Torpedo7 when buying accessories & parts however 1 recently ordered a full bike from them & things haven't gone so smoothly. Bought a Felt Edict Nine 3 for $3k on 28 Aug. It left their warehouse after 4 days which is ok I guess but a week later I rec'd a notice from Customs that I now need to submit forms & pay duty/GST/processing fees. Will probably take another 2 weeks. Maybe I should have known that but I assumed as I was paying $A and T7 also has a warehouse in Sydney that this transaction included all taxes. Bottom line is that landed cost will be same as I could have paid locally and will take almost a month to receive and I have no local support. To return I need to pay own costs. Should have bought from LBS.
AUbicycles wrote:I would ask them about it.
AUbicycles wrote:For a complete bike there is a customs duty exemption - though if you ordered for Torpedo7.com.au, although they are a NZ company they seem to have a Aus location so it is not a clear cut assumption that duty/tax is or is not applicable.
I would ask them about it.
jandb wrote:I guess buying a full bike online (that you can't test ride) is only a risk worth taking when the full, landed cost is significantly cheaper than LBS pricing. Lesson learned.
nezumi wrote:Disappointed with CRC so far.
My shipping address in their system is:
XXX Colins St
I got an email saying my order was dispatched - awesome! except it was sent to:
This doesn't bode well. I have emailed them and I am waiting for the reply.
jandb wrote:AUbicycles wrote:I would ask them about it.
Yes I have been discussing it with them. They are adamant I should have seen the warning on one of the shipping pages. They weren't even that helpful when I asked for info to complete the customs form - am supposed to provide T7's Customs customer # but they wouldn't give it to me as they thought they'd be charged. Customs said I can reject the goods & the bike will be sent back to T7 at no cost to me but getting my refund off them would be difficult & protracted. Interesting what you said about the duty exception for a full bike. I should have said GST not duty - Customs told me 10% GST is to be charged, not duty. Plus $50 processing fee..
CELL Bikes wrote:
If you order a bike from us, Bicycles Online, and other genuinely AU-based businesses with warehouses here, there will be no customs cost, however you would be getting an 'in-house' brand though, and not something from the 'Big Brands'.
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