thomashouseman wrote:Ordered last Friday from Cell - only two items in the order, still not dispatched.
have you contacted mark yet?
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gretaboy wrote:I am pretty peeved at Wiggle. Ordered parts on the 2nd August...every item status stated that product was available.
It is now 27th August and I am still waiting for a single item to be delivered. Have heard nothing from them either. Will say rest of order got delivered relatively quickly. The part I am waiting for is a bottom bracket, a stock standard item, so cant see uniqueness being the issue
ACT SC600 wrote:A few experiences regarding my online shopping
http://www.bicycleexpress.com.au/store.aspx awesome pic up by the cheese and kisses for my Birthday pressie (Garmin 800 bundle) $379 posted (very fast postage)
Cell Bikes – never had a problem and postage always very quick
Pushy’s – ordered some stuff before my Alice to Katherine ride and they missed 3 packs of tubes… called up when I got back from the NT and they investigated and sent out 3 tubes express (excellent customer service)
jasonc wrote:thomashouseman wrote:Ordered last Friday from Cell - only two items in the order, still not dispatched.
have you contacted mark yet?
thomashouseman wrote:Ordered on the 9th from Wiggle, advised one item not in stock, rest sent. Still hasn't arrived and not in stock item still on back order.
Ordered last Friday from Cell - only two items in the order, still not dispatched.
Yeah, I had cassettes arrive from Wiggle and the box was ripped down the sides. The cassettes had small free moving parts that weren't packed in well so I was very lucky I didn't lose them through the huge gap.
jandb wrote:Have had good experiences with Torpedo7 when buying accessories & parts however 1 recently ordered a full bike from them & things haven't gone so smoothly. Bought a Felt Edict Nine 3 for $3k on 28 Aug. It left their warehouse after 4 days which is ok I guess but a week later I rec'd a notice from Customs that I now need to submit forms & pay duty/GST/processing fees. Will probably take another 2 weeks. Maybe I should have known that but I assumed as I was paying $A and T7 also has a warehouse in Sydney that this transaction included all taxes. Bottom line is that landed cost will be same as I could have paid locally and will take almost a month to receive and I have no local support. To return I need to pay own costs. Should have bought from LBS.
AUbicycles wrote:I would ask them about it.
AUbicycles wrote:For a complete bike there is a customs duty exemption - though if you ordered for Torpedo7.com.au, although they are a NZ company they seem to have a Aus location so it is not a clear cut assumption that duty/tax is or is not applicable.
I would ask them about it.
jandb wrote:I guess buying a full bike online (that you can't test ride) is only a risk worth taking when the full, landed cost is significantly cheaper than LBS pricing. Lesson learned.
nezumi wrote:Disappointed with CRC so far.
My shipping address in their system is:
XXX Colins St
I got an email saying my order was dispatched - awesome! except it was sent to:
This doesn't bode well. I have emailed them and I am waiting for the reply.
jandb wrote:AUbicycles wrote:I would ask them about it.
Yes I have been discussing it with them. They are adamant I should have seen the warning on one of the shipping pages. They weren't even that helpful when I asked for info to complete the customs form - am supposed to provide T7's Customs customer # but they wouldn't give it to me as they thought they'd be charged. Customs said I can reject the goods & the bike will be sent back to T7 at no cost to me but getting my refund off them would be difficult & protracted. Interesting what you said about the duty exception for a full bike. I should have said GST not duty - Customs told me 10% GST is to be charged, not duty. Plus $50 processing fee..
CELL Bikes wrote:
If you order a bike from us, Bicycles Online, and other genuinely AU-based businesses with warehouses here, there will be no customs cost, however you would be getting an 'in-house' brand though, and not something from the 'Big Brands'.