Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby gozone » Wed Sep 25, 2013 10:24 pm

I have found the Wiggle are wiggling out of their Will beat by 10% discount blazened over their homepage
I cut and paste and sent link a Ribble product and sure enough please send the link and then more time wasting emails about delivery etc by which time the extra 10% Ribble price had gone
Wiggle have done this twice-no more Wiggle for me!
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by BNA » Thu Sep 26, 2013 8:17 am

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Re: Online Purchases - good and bad experiences

Postby TonyMax » Thu Sep 26, 2013 8:17 am

http://m.ebay.com.au/itm/321200789216

Bought a set of these in XL, they fit great and arrived 11 days after paying. No tracking number made me a little nervous but they arrived fast, and fit good, I guess we just wait and see how they last after washing. $45 a set is good value too.
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Re: Online Purchases - good and bad experiences

Postby redsonic » Thu Sep 26, 2013 10:20 am

gozone wrote:I have found the Wiggle are wiggling out of their Will beat by 10% discount blazened over their homepage
I cut and paste and sent link a Ribble product and sure enough please send the link and then more time wasting emails about delivery etc by which time the extra 10% Ribble price had gone
Wiggle have done this twice-no more Wiggle for me!


+1 for the Wiggle wiggle. Not impressed. I sent them a price match request, including a screen shot of the competitor's checkout showing special price and free postage. Received NO reply from Wiggle, and then the competitor's special ended. Missed opportunity there.
Has anyone actually had success with the Wiggle "we'll beat it by 10%" promise?
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Re: Online Purchases - good and bad experiences

Postby Ignoto » Thu Sep 26, 2013 10:35 am

redsonic wrote:Has anyone actually had success with the Wiggle "we'll beat it by 10%" promise?


I've had them match a price by T7 but they didn't beat it by 10%. They sent through a code, I used said code on a pair of knicks I was after which their site told me was in stock. Purchase went through but I get an email after another item in the order was shipped to say the knicks are on back order.

So I replied back asking if the knicks could be switched over for a different pair of the same brand and type ie I wanted Castelli Velocissimo DS originally, then asked for Castelli Velocissimo Due when the other pair was out of stock. They were exactly the same price, but when I got switched over to the new pair, the original price was used ($113) and not the priced match price ($98).

Tl;dr? Wiggle price matched, didn't give an extra 10%, somehow went out of stock and then charged me the original amount.
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Re: Online Purchases - good and bad experiences

Postby Fitzroy » Thu Sep 26, 2013 10:19 pm

Finally got Wiggle to Price match, see latest "Spotted a Special" thread to see blow by blow details.
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Re: Online Purchases - good and bad experiences

Postby Yankers » Fri Sep 27, 2013 11:50 am

Finally got my Probikekit order the other day (5 weeks). Missing 2 items - only found this out after I got the box (no courtesy email to say the parts were out of stock and on back order). The thing I find strange is when I enquired they just said they will be shipped once back in stock - would have thought an offer to refund given large time delay might have been appropriate. -1 customer.
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Re: Online Purchases - good and bad experiences

Postby pentlandexile » Mon Sep 30, 2013 9:08 am

Ordered wheels from Wiggle late on Friday, they got here at 9am today. Fast.
Long day's journey into alt-bars
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Re: Online Purchases - good and bad experiences

Postby Comedian » Mon Sep 30, 2013 1:27 pm

Another day... another good bike bug experience.

I was chasing a groupset. It was out of stock - but it came in within a day of the estimated restock date. When I pressed buy it now it made the trip from Sydney to Brisbane in less than 24 hours. Very impressive.
Once you can climb hills on a bike it's all downhill. :mrgreen:

Hopefully I'll know what that's like..... one day. :shock: :lol:

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Re: Online Purchases - good and bad experiences

Postby MarkG » Mon Sep 30, 2013 3:05 pm

I've just made a bike bug purchase this morning. Hopefully they are as efficient with my order !
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Re: Online Purchases - good and bad experiences

Postby Mulger bill » Mon Sep 30, 2013 7:59 pm

First Cycling Express order went in at 1240 on Sunday, let's see...
...whatever the road rules, self-preservation is the absolute priority for a cyclist when mixing it with motorised traffic.
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Re: Online Purchases - good and bad experiences

Postby Dan » Mon Sep 30, 2013 8:00 pm

Mulger bill wrote:First Cycling Express order went in at 1240 on Sunday, let's see...


Can we run a book?
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Re: Online Purchases - good and bad experiences

Postby Mulger bill » Mon Sep 30, 2013 8:04 pm

:lol: If you want to.
Not sure if I'd say I'm a fan of their site. A little ummm, and the searches threw up some interesting results.
Creating an account could be simplified too...
...whatever the road rules, self-preservation is the absolute priority for a cyclist when mixing it with motorised traffic.
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Re: Online Purchases - good and bad experiences

Postby Dan » Mon Sep 30, 2013 8:12 pm

Yeah, it's a bit erm in the interface, too.

11 October.
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Re: Online Purchases - good and bad experiences

Postby Mulger bill » Mon Sep 30, 2013 8:22 pm

I'll say the 14th...
...whatever the road rules, self-preservation is the absolute priority for a cyclist when mixing it with motorised traffic.
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Re: Online Purchases - good and bad experiences

Postby MarkG » Mon Sep 30, 2013 8:23 pm

Yep..if it takes any more than 2 mins to create an account I usually pass!
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Re: Online Purchases - good and bad experiences

Postby defy1 » Mon Sep 30, 2013 9:13 pm

ye the new cyclingexpress website isn't as good as the only imho
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Re: Online Purchases - good and bad experiences

Postby Jonno » Tue Oct 01, 2013 11:38 pm

I got wiggle to price match T7 with their voucher, then beat it by 10%. It took a few emails.

They originally didn't want to honour the code because it comes up as 'gift' in the cart. I linked this webpage to show them that the code is pubic, and not a gift:
https://www.torpedo7.com.au/content/lan ... pAodKz8APQ

Purchased:
£65.98(~$113.64)         1 x Assos T FI.Uno_S5 Bib Shorts Extra Large Black
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Wed Oct 02, 2013 10:09 am

Wiggle Price match is a tad disappointing, sent an email a week ago and still no reply =(

In other news, bought about $100 worth of bits from Ribble, its nice they finally match the free postage like CRC/Wiggle etc.

Sunday 22/9 - ordered
Tuesday 24/9 - dispatched
Tuesday 1/10 - card left at my door

happy with that, and Ribble always has great prices, when in stock.
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Re: Online Purchases - good and bad experiences

Postby Rex » Wed Oct 02, 2013 10:56 am

jaseyjase wrote:Wiggle Price match is a tad disappointing, sent an email a week ago and still no reply =(

In other news, bought about $100 worth of bits from Ribble, its nice they finally match the free postage like CRC/Wiggle etc.

Sunday 22/9 - ordered
Tuesday 24/9 - dispatched
Tuesday 1/10 - card left at my door

happy with that, and Ribble always has great prices, when in stock.


Thats impressive for Ribble.
Is that using Royal Mail?

Ribble and PBK are usually a month wait for me, so I don't bother.
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Re: Online Purchases - good and bad experiences

Postby singlespeedscott » Wed Oct 02, 2013 11:28 am

My last Ribble order, via Royal Mail, was a little slow. Ordered on the 14/09 arrived on the 30/09.
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Re: Online Purchases - good and bad experiences

Postby Carrots » Wed Oct 02, 2013 1:14 pm

After being an absolute diehard CRC fan I'm a little disgruntled at present. The wrist band on a Garmin 610 watch I'd bought busted a few months ago, and the subsequent warranty service after starting well has turned to absolute crap. Pushing 3mths later and I've finally told CRC to jam their watch and send mea refund. They keep fobbing things off to Garmin saying they've been slack but at the end of the day the buck stops with the retailer.
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Re: Online Purchases - good and bad experiences

Postby MarkG » Wed Oct 02, 2013 1:14 pm

Order made from Bike Bug Sunday nite - arrived today (Wed ) morning in Perth.
10/10
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Re: Online Purchases - good and bad experiences

Postby im_no_pro » Wed Oct 02, 2013 2:06 pm

Mulger bill wrote:First Cycling Express order went in at 1240 on Sunday, let's see...


Plan on doing same in the next 24 hours. First experience (website) was bearable, but average. Second experience (pricebeat request) was excellent. Sent a link to product on Wiggle (from google as Wiggle was down last night it would seem), fortunately I had the price in a screen dump I had emailed to the minister for finance. Logged the request at around 10pm IIRC. Voucher code for price beat was emailed to me at 2:56AM. I can handle a slightly clunky website/account creation for a $440 set of Fulcrum 3's 8)
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Wed Oct 02, 2013 2:14 pm

Rex wrote:
Thats impressive for Ribble.
Is that using Royal Mail?

Ribble and PBK are usually a month wait for me, so I don't bother.


Yeh, royal mail. Its only been DHL when i ordered about $500 worth of parts, but normally its been about 10 -14 days.

So yeh, was quite chuffed to have it within a week from dispatch, free postage as well.

**edit** got the box, has EMS stickers on it
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Re: Online Purchases - good and bad experiences

Postby Mulger bill » Thu Oct 03, 2013 8:40 pm

Dan wrote:
Mulger bill wrote:First Cycling Express order went in at 1240 on Sunday, let's see...


Can we run a book?
11 October.

Mulger bill wrote:I'll say the 14th...

Today! :shock:
...whatever the road rules, self-preservation is the absolute priority for a cyclist when mixing it with motorised traffic.
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