Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby Tank1252 » Fri Feb 14, 2014 1:29 pm

jasonc wrote:have had a torpedo7 order sitting at "being checked by staff" for 2 days - it's a saddle. you either have it or you don't. you said it's in stock, so throw it in something and send it to me.


My order's had that status for a week now...
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by BNA » Fri Feb 14, 2014 4:31 pm

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Re: Online Purchases - good and bad experiences

Postby WarbyD » Fri Feb 14, 2014 4:31 pm

Big thumbs up to MTB Direct.. First time I've used them. Ordered 2 jerseys, shorts, gloves (all royal since they're on special heh), stem and a brush.

Took a week from order to delivered, and came very well packed with a couple of stickers, $10 voucher to use with my next order, handwritten thank you note (nice touch!) and a mentos!

Very happy, will use again for sure.

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Re: Online Purchases - good and bad experiences

Postby nez1976 » Mon Feb 17, 2014 9:56 am

adding my voice of displeasure to Probikekit deliveries. Waiting on a delivery that was placed on the 5/2. It sat in some warehouse for 5 days before being scanned at the processing centre. Last track was on the 11/2 "routed to final destination". Now it's in that black hole where you have no idea where it is. :evil:
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Re: Online Purchases - good and bad experiences

Postby jasonc » Mon Feb 17, 2014 10:16 am

Tank1252 wrote:
jasonc wrote:have had a torpedo7 order sitting at "being checked by staff" for 2 days - it's a saddle. you either have it or you don't. you said it's in stock, so throw it in something and send it to me.


My order's had that status for a week now...


I've started posting on their facebook page. I think I'll get my package quicker than a response
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Re: Online Purchases - good and bad experiences

Postby TonyMax » Mon Feb 17, 2014 12:23 pm

I've got another set of bib and jersey, and a pair of sunglasses from Chinese eBay sellers in under a fortnight lately. Happy.
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Re: Online Purchases- Agood and bad experiences

Postby Tank1252 » Mon Feb 17, 2014 2:45 pm

jasonc wrote:
Tank1252 wrote:
jasonc wrote:have had a torpedo7 order sitting at "being checked by staff" for 2 days- Ait's a saddle. you either have it or you don't. you said it's in stock, so throw it in something and send it to me.


My order's had that status for a week now...


I've started posting on their facebook page. I think I'll get my package quicker than a response



It's been 11 days since I ordered so I sent them an email. 3 hours later the parcel arrived. I then got an email reply half an hour later saying they'd checked & it had been delivered. Made me feel that it looked like I was trying to pull a fast one. Oh well, it's here I guess!
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Re: Online Purchases- Agood and bad experiences

Postby jasonc » Mon Feb 17, 2014 4:05 pm

Tank1252 wrote:It's been 11 days since I ordered so I sent them an email. 3 hours later the parcel arrived. I then got an email reply half an hour later saying they'd checked & it had been delivered. Made me feel that it looked like I was trying to pull a fast one. Oh well, it's here I guess!


Mine still states "Order being checked by staff"
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Re: Online Purchases- Agood and bad experiences

Postby Tank1252 » Mon Feb 17, 2014 7:53 pm

jasonc wrote:
Tank1252 wrote:It's been 11 days since I ordered so I sent them an email. 3 hours later the parcel arrived. I then got an email reply half an hour later saying they'd checked & it had been delivered. Made me feel that it looked like I was trying to pull a fast one. Oh well, it's here I guess!


Mine still states "Order being checked by staff"


Mine still says that too. I'd ignore it.
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Re: Online Purchases- Agood and bad experiences

Postby jasonc » Tue Feb 18, 2014 7:45 am

Tank1252 wrote:
jasonc wrote:
Tank1252 wrote:It's been 11 days since I ordered so I sent them an email. 3 hours later the parcel arrived. I then got an email reply half an hour later saying they'd checked & it had been delivered. Made me feel that it looked like I was trying to pull a fast one. Oh well, it's here I guess!


Mine still states "Order being checked by staff"


Mine still says that too. I'd ignore it.


seems a bit of facebook hassling works - they suggest it's being delivered today
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Tue Feb 18, 2014 11:04 am

Bikebug order, over free postage threshold.

14/2 - ordered and paid
17/2 - job allocated

i should know better then ordering on friday afternoons, feels like i have to wait longer because of the weekend =(
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Re: Online Purchases - good and bad experiences

Postby jasonc » Tue Feb 18, 2014 12:17 pm

t7 order delivered this morning. in other words it's just their web site that's stuffed
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Re: Online Purchases - good and bad experiences

Postby Pedaling » Tue Feb 18, 2014 10:01 pm

Ordered tyres and bottom bracket from CRC on Wednesday afternoon.
Arrived Tuesday morning in Sydney.
Brilliant! Love ya work CRC!
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Re: Online Purchases - good and bad experiences

Postby dominicj » Wed Feb 19, 2014 7:31 am

Pedaling wrote:Ordered tyres and bottom bracket from CRC on Wednesday afternoon.
Arrived Tuesday morning in Sydney.
Brilliant! Love ya work CRC!


I hope my delivery was in the same batch... I ordered Wednesday too and am eagerly awaiting a new BB. No sign of it in Brisbane yet...

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Re: Online Purchases - good and bad experiences

Postby the fat climber » Wed Feb 19, 2014 3:34 pm

Bought some new Campag wheels from Wiggle - paid late last Wednesday night,received yesterday morning. Extremely well-packed (I've bought wheels from various other places over the years,and none were as safe & secure as these),excellent delivery time,and the website updates were accurate.

All my recent Wiggle experiences have been good. :D

Pro Bike Kit experiences have been fine,except for the slow delivery of course.
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Re: Online Purchases - good and bad experiences

Postby Calvin27 » Wed Feb 19, 2014 3:44 pm

Another kudos to CRC. Ordered some brakes and it didn't come with the olive and barbs. I emailed them and they explained this is not included in the package but sent a set for good will anyways. Now the shimano barbs will just have to try not to leak until the avid ones arrive!
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Re: Online Purchases - good and bad experiences

Postby nez1976 » Thu Feb 20, 2014 9:05 am

my probikekit gear arrived yesterday. 2 weeks to arrive from belgium, 2 days from arrival in aus to delivery to me. all arrived in perfect condition and nicely packaged. I suppose other than the lack of tracking, it hasn't been THATbad. guess I've been spoiled by wiggle who deliveries are usually withinh the week.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Thu Feb 20, 2014 10:41 am

jaseyjase wrote:Bikebug order, over free postage threshold.

14/2 - ordered and paid
17/2 - job allocated

i should know better then ordering on friday afternoons, feels like i have to wait longer because of the weekend =(


20/2 - dispatched.

Im not impressed to be honest. This is after my previous experience which was my first, where i waited a week as status was 'pending'. Called them up with no real explanation other then 'it slipped through the cracks'

Though id give them a second chance, 6 days from order to dispatch seems a bit long?
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Re: Online Purchases - good and bad experiences

Postby BiciBoy » Thu Feb 20, 2014 10:51 am

Took BB a week to just reply to an email from me, asking about a product, so I'd be damned if I ever order from them.
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Thu Feb 20, 2014 6:01 pm

jaseyjase wrote:
jaseyjase wrote:Bikebug order, over free postage threshold.

14/2 - ordered and paid
17/2 - job allocated

i should know better then ordering on friday afternoons, feels like i have to wait longer because of the weekend =(


20/2 - dispatched.

Im not impressed to be honest. This is after my previous experience which was my first, where i waited a week as status was 'pending'. Called them up with no real explanation other then 'it slipped through the cracks'

Though id give them a second chance, 6 days from order to dispatch seems a bit long?


hmm...looks like i owe BB an apology.

Looking at the tracking details they gave me, seems their online system is a little delayed

19/2 - items picked up by couriers
20/2 - unsuccessful delivery (instructons to leave at PO)

So, less then a week from order to delivery, satisfied with that.
Last edited by jaseyjase on Thu Feb 20, 2014 9:37 pm, edited 1 time in total.
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Re: Online Purchases - good and bad experiences

Postby fox81 » Thu Feb 20, 2014 8:51 pm

I ordered something from bikebug a week ago. annoyingly an item that was in stock on the site was actually out of stock and I had to chase up my order before they told me as such. once we sorted it out the package arrived (syd to melb) within 24 hours.
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Re: Online Purchases - good and bad experiences

Postby BiciBoy » Fri Feb 21, 2014 12:14 pm

Ordered a whole pile of CO2 cannisters from Cell last week - arrived today - great job!
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Re: Online Purchases - good and bad experiences

Postby jaseyjase » Fri Feb 21, 2014 1:04 pm

jaseyjase wrote:
hmm...looks like i owe BB an apology.

Looking at the tracking details they gave me, seems their online system is a little delayed

19/2 - items picked up by couriers
20/2 - unsuccessful delivery (instructons to leave at PO)

So, less then a week from order to delivery, satisfied with that.


Looks like BB uses Toll, and they dont deal with auspost. Instead they have news agent agents, so you can pick up at a near by newsangency. I thought thats pretty cool as times are more fleixble then POs.

Thumbs up
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Re: Online Purchases - good and bad experiences

Postby billy70 » Sun Feb 23, 2014 1:17 pm

A couple of recent orders with entirely acceptable shipping times;
- PBK. 1st box was 7 working days, and the second was packed 2 days later (not sure why because everything was in stock) arrived after 10 working days.
- Cell. 4 working days to Perth.

All goods were well packaged and I'm a happy man!
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Re: Online Purchases - good and bad experiences

Postby alexander » Tue Feb 25, 2014 8:46 am

t7 really impressed me with an exchange I needed. I ordered a jersey, it arrived, and it was too big, I asked about how to process the return and exchange and then pointed me in the right direction, and I sent it back. I followed up online with their live help chat a week later as I hadn't heard, and the very nice person found out where my exchange was at processed the order on the spot. And it arrived today, with a nice little freebie inside. Thanks t7. Very good service. :D
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Re: Online Purchases - good and bad experiences

Postby WarbyD » Tue Feb 25, 2014 9:53 am

Another thumbs up for Cell.. Ordered 3 pairs of the Cell Bibs while they were on special for $14.95 (how could I not at that price!!) about a week ago, they turned up yesterday. They *might* have attempted delivery on Friday (I had a failed delivery Friday, but had two packages arrive yesterday so don't know which was attempted on Friday..). As usual, very happy with the shipping time and the packing - And for $15/ea, DAMNED happy with the bibs! Wore them for my ride this morning and was impressed.
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