Online Purchases - good and bad experiences

Questions about purchasing bicycles and parts

Re: Online Purchases - good and bad experiences

Postby Aushiker » Sun Jan 10, 2010 3:04 pm

BigVin wrote:FSA BB30 SUX!


Hi

Bummer. You know that FSA stands for "Faulty Spares Attached" don't you :)

Andrew
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by BNA » Sun Jan 10, 2010 3:35 pm

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Re: Online Purchases - good and bad experiences

Postby nickobec » Sun Jan 10, 2010 3:35 pm

Looks like both my Wiggle and CRC orders from Sunday 3 January will arrive tomorrow


Detailed Report for: *** CRC order ***
Date Time Location Service Area Check Point Details
Jan 10, 2010 11:35am AUSTRALIA - PERTH Scheduled for delivery.
Jan 10, 2010 6:39am AUSTRALIA - PERTH

Received and awaiting clearance for delivery.
Jan 7, 2010 3:02am UNITED KINGDOM - COVENTRY PF

Processed - enroute to final destination.
Jan 6, 2010 10:35pm UNITED KINGDOM - COVENTRY PF

Received and ready for processing.
Jan 5, 2010 7:06pm UNITED KINGDOM

Item lodged


Detailed Report for: *** Wiggle order ***
Jan 8, 2010 12:15pm AUSTRALIA - PERTH Scheduled for delivery.
Jan 8, 2010 8:12am AUSTRALIA - PERTH

Received and awaiting clearance for delivery.
Jan 5, 2010 3:23am UNITED KINGDOM - COVENTRY PF

Processed - enroute to final destination.
Jan 4, 2010 10:49pm UNITED KINGDOM - COVENTRY PF

Received and ready for processing.
Jan 4, 2010 2:56pm UNITED KINGDOM

Item lodged
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Re: Online Purchases - good and bad experiences

Postby Baalzamon » Sun Jan 10, 2010 3:46 pm

nickobec wrote:Looks like both my Wiggle and CRC orders from Sunday 3 January will arrive tomorrow


:( My wiggle orders have been good, my first CRC order by myself is still processing. I do have more items to order from CRC but, I'm not doing it until that order is sent. I ordered on the 25th dec...... Looks like I'm ringing them again tomorrow to see how the "investigation" went.
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Re: Online Purchases - good and bad experiences

Postby BigVin » Sun Jan 10, 2010 6:09 pm

Aushiker wrote:
BigVin wrote:FSA BB30 SUX!


Hi

Bummer. You know that FSA stands for "Faulty Spares Attached" don't you :)

Andrew


lol yep ... I am pretty heated. Sending Cannondale a lovely email tomorrow..
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Re: Online Purchases - good and bad experiences

Postby Ozchuck » Mon Jan 11, 2010 2:55 pm

Just wondering how you guys have gone about paying for things from these places?

Can I just use a prepaid credit card in aussie dorrahs, or what the go?
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Re: Online Purchases - good and bad experiences

Postby BigVin » Mon Jan 11, 2010 3:19 pm

Most offer the choice of PP or CC, and obviously with PP you select the currency to pay, tho most places like CRC and Wiggle do the conversion in to AUD anyway so you just pay what they say to pay.
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Re: Online Purchases - good and bad experiences

Postby apv » Mon Jan 11, 2010 4:37 pm

Wiggle sent me an email to inform me that my items have been processed but also says because of the dispatch method used my parcel could not be tracked. Can this be changed by not ticking the box at the end of payment for fast delivery?
Last edited by apv on Mon Jan 11, 2010 9:10 pm, edited 2 times in total.
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Re: Online Purchases - good and bad experiences

Postby BigVin » Mon Jan 11, 2010 4:39 pm

Nah, I use the 'immediate dispatch' option too, and I get the same thing. Some things they don't usually track. Even when I used to order from OS for non cycling stuff, smaller items wouldn't get tracked.
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Re: Online Purchases - good and bad experiences

Postby apv » Mon Jan 11, 2010 9:27 pm

According to wiggle only items despatched via citylink can be tracked, which must mean my order was sent through royal mail. See link here http://www.wiggle.co.uk/h/option/DeliveryInformationWeatherrelateddelays
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Re: Online Purchases - good and bad experiences

Postby Baalzamon » Mon Jan 11, 2010 10:10 pm

Well ribble just screwed up on me, sent me 3 x conti 28 inner tubes, instead of 3 x conti 28 inner tubes (10 rate) = 30 tubes.
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Re: Online Purchases - good and bad experiences

Postby nickobec » Mon Jan 11, 2010 11:13 pm

Woo Hoo both Wiggle and CRC orders arrived today as did my workmates 2x CRC orders front and rear poser ;-) wheels sent to different people at different addresses, and Baalzamon too. The WA postal pixies busy with bike parts deliveries

Wiggle did send me ParcelForce tracking number once parcel hit Australia.
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Re: Online Purchases - good and bad experiences

Postby Baalzamon » Mon Jan 11, 2010 11:47 pm

WOOHOO my Wiggle backorder came today. My probike order came today as well, also ribble came but screwed it up :evil:

SJS Cycles order has now finally been sent. CRC still not, I'm going to call them every day and finally inform them that I will fly there to pick it up and give them the bill for the flight. btw no visa required for me to get into UK as it is my home country.
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Re: Online Purchases - good and bad experiences

Postby BigVin » Mon Jan 11, 2010 11:59 pm

awwwww....where's mine? hopefully this week!
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Re: Online Purchases - good and bad experiences

Postby ve safari » Tue Jan 12, 2010 2:04 am

Never mind
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Re: Online Purchases - good and bad experiences

Postby Plastic bike » Tue Jan 12, 2010 9:13 am

I have brought stuff off crc,wiggle and pbk this christmas and it has been very slow , i had stuff take 18 days.
Dont worry its coming .
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Re: Online Purchases - good and bad experiences

Postby bella26 » Tue Jan 12, 2010 1:06 pm

I guess I must have been lucky as I ordered off Wiggle on Mon 4th Jan and received the goods on Monday 11th Jan. I've ordered regularly from them in the past and never had problems. Incidentally the only store I have had issues with is an aussie one where I paid extra to have goods express posted and they chose to post the goods 4 days later giving me some lame excuse about how long the postal queues are. Needless to say I won't be ordering from them again. :evil: It's funny how ordering from the UK can be quicker than ordering local - especially given I haven't ever had to pay for postage when ordering from the UK.
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Re: Online Purchases - good and bad experiences

Postby sportsfreakfromoz » Tue Jan 12, 2010 1:07 pm

sportsfreakfromoz wrote:Update:
Just checked ParcelForce website and it now shows
07-01-2010 11:30 International Hub Despatched from hub
06-01-2010 21:37 International Hub Left origin country
05-01-2010 23:55 International Hub Arrived at outward Office of Exchange
04-01-2010 21:25 International Hub Arrived at outward Office of Exchange
31-12-2009 01:04 International Hub Arrived at outward Office of Exchange
30-12-2009 13:15 National Hub Sorted in hub
29-12-2009 00:00 WDM Online

Woo hoo! Maybe its on its way. And I haven't event rung them tonight yet to stir them up. Maybe posting on here gets the job done! 8)

Update 2:
09-01-2010 13:23 Delivery Agent - MELBOURNE - PTT Arrived in destination country

I'm guessing I'll have it here in Adelaide on Tuesday....


Hooray! Arrived half hour ago. I could track it via Aus Post since Saturday

Jan 12, 2010 12:57pm AUSTRALIA - Messenger Post SA Item delivered.
Jan 12, 2010 9:44am AUSTRALIA - Messenger Post SA Lodged with courier pickup service.
Jan 12, 2010 7:24am AUSTRALIA - Messenger Post SA Received at delivery hub.
Jan 12, 2010 12:39am AUSTRALIA - ADELAIDE Scheduled for delivery.
Jan 6, 2010 9:37pm UNITED KINGDOM - COVENTRY PF Processed - enroute to final destination.
Dec 31, 2009 1:06pm UNITED KINGDOM Item lodged
Dec 31, 2009 1:04am UNITED KINGDOM - COVENTRY PF Received and ready for processing.
Dec 29, 2009 6:56pm UNITED KINGDOM Item lodged
Dec 29, 2009 10:26am UNITED KINGDOM Item lodged

I think I'll put down the extra delay to the xmas/new year break, and all the snow at the moment in the UK. Also I think it takes an extra day to get to Adelaide as it came via Melbourne, but you guys in Perth had it fly straight in.

All in all I'm happy that I got my stuff in tact. I'll order from both again, but just not expect the delivery times they quote. For both PBK and CRC they dispatched the items reasonably quickly, but then it was a bit of a lottery how long the delivery would take. Interestingly Parcel Force did reply to my email querying why it was stuck from the 31-> 6th, only to say only CRC could investigate. I emailed CRC also but they haven't replied at all. Prices great, delivery can be ok, customer service not ideal. But can take a bit of pain for the $$$ saved.
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Re: Online Purchases - good and bad experiences

Postby Cinder » Tue Jan 12, 2010 5:10 pm

Got another two of my wiggle orders today.

One was placed just prior to christmas, one just after new years, both arrived today???

Anyway, doesn't worry me, particularly given the time of year, I have the goodies now!
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Re: Online Purchases - good and bad experiences

Postby apv » Tue Jan 12, 2010 9:49 pm

sportsfreakfromoz wrote:
I think I'll put down the extra delay to the xmas/new year break, and all the snow at the moment in the UK. Also I think it takes an extra day to get to Adelaide as it came via Melbourne, but you guys in Perth had it fly straight in.


Yes It must take longer to get to adelaide, I see theres a number of people in this thread who orderd their goods around the 4th and recieved them a week later. I orded mine on the 2nd and still no sign.
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Re: Online Purchases - good and bad experiences

Postby gauchoracer » Wed Jan 13, 2010 1:35 pm

Greetings all,
Has anyone had any problems with deliveries from www.prendas.co.uk ? In particular, items getting lost, or just taking a long time, ie 4 weeks+...?
I know there were postal strikes at both ends, and there was the Xmas/New Year rush, but still....
I have read elswhere on this forum that items ordered after Xmas have still been delivered within the standard 6-9 days from the usual suspects, (Wiggle, CRC...)
I have even had something delivered within 9 days from Korea ordered 30 Dec...
Starting to get cheeezed by the wait...
Anyone...???....
Thanks in advance....
Max...
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Re: Online Purchases - good and bad experiences

Postby casual_cyclist » Wed Jan 13, 2010 3:55 pm

I usually find Australia Post to be excellent. However, I just had a bad experience with Australia Post. I received 2 packages recently, one from Ribble and one from CRC. Ribble was received on 30/12 and carded (a card in the PO Box to let me know there was a package). I took in the card but they said there was no package :cry:

On 11/01 the CRC package was received and carded on the 12th. I went in with the card to pick up the CRC package and they found the Ribble package and brought it out. However, they then noticed the bar codes didn't match and went back to find the CRC package. I was glad to have both packages but disappointed that it was quicker for the Ribble package to travel from the UK to Australia than to be given to me after it had arrived.
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Re: Online Purchases - good and bad experiences

Postby Baalzamon » Wed Jan 13, 2010 4:00 pm

Well I got an email apologising for the delay from CRC. Now if I hadn't been on this forum and been aware that others have ordered after me and been shipped. So I'm still not too happy about it. But they do still have gear that I want, so they are going to get tried again.
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Re: Online Purchases - good and bad experiences

Postby Bentnose » Wed Jan 13, 2010 4:33 pm

I ordered from CRC on the 28th and just received the items on the 13th January, they dispatched them on the 4th. Unfortunately one of them was wrong, they sent me a 31.8mm handlebar instead of a 25.4mm handlebar, so now I've got to see what their returns are like when it's their fault, postal from Australia. They invoiced me for the right part, which doesn't help.
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Re: Online Purchases - good and bad experiences

Postby EricAdams » Sun Jan 17, 2010 12:43 am

Aushiker wrote:
BigVin wrote:FSA BB30 SUX!


Hi

Bummer. You know that FSA stands for "Faulty Spares Attached" don't you :)

Andrew

Well FSA do make very very nice shallow drop handle bars in their Taiwan factory in unbeatable price. Like the alloy Omega model weighted 300g which around AUD$35 is 100% a steal, we should give them some credit on that. :mrgreen:
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Re: Online Purchases - good and bad experiences

Postby BigVin » Sun Jan 17, 2010 7:47 am

By Cannondale's own admission, there are better things to put on a bike that FSA, but if they're trying to keep the final product price down, then they have to I guess..
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