Online Purchases - good and bad experiences

as7431
Posts: 86
Joined: Fri May 27, 2011 10:29 pm
Location: Perth, WA

Re: Online Purchases - good and bad experiences

Postby as7431 » Wed Aug 13, 2014 2:48 pm

CRC - ordered and dispatched 22 July (with free shipping promotion), now more than 3 weeks and so sign of it. Sent email last night to start refund/resent process. Fortunately these were spares that I was not desperate for. My order before that took just over 2 weeks (again free shipping promotion). Perhaps time to shop elsewhere

ball bearing
Posts: 789
Joined: Sun Apr 15, 2012 1:43 pm
Location: Watching the ships on the Southern Ocean

Re: Online Purchases - good and bad experiences

Postby ball bearing » Thu Aug 14, 2014 9:45 am

CRC is really beginning to bug me. Their deliveries are taking so long to arrive that the mystery discount coupons are expired by the time I get them.

jasonc
Posts: 8635
Joined: Thu Feb 24, 2011 3:40 pm
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby jasonc » Thu Aug 14, 2014 9:58 am

ball bearing wrote:CRC is really beginning to bug me. Their deliveries are taking so long to arrive that the mystery discount coupons are expired by the time I get them.

just had this happen. contacted them and they retrospectively applied it to my new order . NFI what discount I got. will find out when it turns up on the credit card

slowK
Posts: 143
Joined: Fri Jun 10, 2011 10:46 pm

Re: Online Purchases - good and bad experiences

Postby slowK » Thu Aug 14, 2014 7:24 pm

Bikebug - order placed 0930h, delivered to my front door (inner west Sydney) by 1430h same day.

Insanely fast.

jasonc
Posts: 8635
Joined: Thu Feb 24, 2011 3:40 pm
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby jasonc » Fri Aug 15, 2014 8:23 am

i've done a few orders lately. i did a ribble order on 31/07. it was sent on 2/08. still waiting :(
workmate did a pushys order on Wednesday. He brought in my bits of the order to work today.

EDIT: and the day you complain about it, it arrives.
so ordered 31/07/2014
dispatched 2/08/2014
arrived 15/08/2014

as7431
Posts: 86
Joined: Fri May 27, 2011 10:29 pm
Location: Perth, WA

Re: Online Purchases - good and bad experiences

Postby as7431 » Fri Aug 15, 2014 4:05 pm

as7431 wrote:CRC - ordered and dispatched 22 July (with free shipping promotion), now more than 3 weeks and so sign of it. Sent email last night to start refund/resent process. Fortunately these were spares that I was not desperate for. My order before that took just over 2 weeks (again free shipping promotion). Perhaps time to shop elsewhere


Update: Forms filled out and replacements are on their way. Can't fault their after sales service.

User avatar
limbot
Posts: 148
Joined: Tue May 28, 2013 9:04 pm
Location: Hobart

Re: Online Purchases - good and bad experiences

Postby limbot » Tue Aug 19, 2014 2:24 pm

2 tyres, 2 tubes from Charinreaction....free shipping....1 week to get to Tassie.

Probably faster than if my LBS ordered them from the "big island".

Impressed !

Sydcycler
Posts: 7
Joined: Sat Mar 22, 2014 5:02 pm

Re: Online Purchases - good and bad experiences

Postby Sydcycler » Thu Aug 21, 2014 4:17 pm

Ordered Ergon Grips and brake levers from Moruya Cycles - arrived in Sydney next day 7.30am.
Love it when a LBS can provide service that fellow posters here think they have to seek on the other side of the world.

denwol
Posts: 140
Joined: Wed Jul 23, 2014 8:21 pm

Re: Online Purchases - good and bad experiences

Postby denwol » Sat Aug 23, 2014 12:48 am

Ordered from:
Letour Cycles dispatched 12/8. No sign of it
Letour Cycles dispatched 18/8 arrived 22/8
Go figure that one out!

Also ordered from CRC on the 29th July. Dispatched the next day but still no sign.
Image

Muzza72
Posts: 135
Joined: Thu Feb 06, 2014 8:44 pm

Re: Online Purchases - good and bad experiences

Postby Muzza72 » Mon Aug 25, 2014 2:09 pm

Ordered from CRC on 11th of August,arrived today.So two weeks.
That's still okay in my book,though admittedly twice as long as my previous few orders from CRC. No complaints. :)
formerly the fat climber

User avatar
redsonic
Posts: 739
Joined: Wed Sep 26, 2012 8:08 pm
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby redsonic » Mon Aug 25, 2014 2:44 pm

Ordered 3 small items from Pushys yesterday (Sunday) to take advantage of their free shipping (code:freeship, must spend >$30).
Arrived in Brisbane today, less than 24 hours later. Amazing service, I don't know how they do it.

fil_farina
Posts: 110
Joined: Sun Sep 01, 2013 9:17 am

Re: Online Purchases - good and bad experiences

Postby fil_farina » Mon Aug 25, 2014 3:07 pm

Bugger! Ordered from pushys Saturday 23rd, yet to even receive a shipping email :(


Sent from my iPad using Tapatalk

User avatar
redsonic
Posts: 739
Joined: Wed Sep 26, 2012 8:08 pm
Location: Brisbane

Re: Online Purchases - good and bad experiences

Postby redsonic » Mon Aug 25, 2014 5:29 pm

fil_farina wrote:Bugger! Ordered from pushys Saturday 23rd, yet to even receive a shipping email :(


Sent from my iPad using Tapatalk

I didn't get a shipping email either; your parcel is probably on its way

defy1
Posts: 544
Joined: Thu Jun 06, 2013 10:40 pm

Re: Online Purchases - good and bad experiences

Postby defy1 » Mon Aug 25, 2014 7:21 pm

Ordered from Cyclingexpress Wednesday evening, arrived Friday morning. Very nice.

Tank1252
Posts: 140
Joined: Sat Feb 09, 2013 10:00 pm
Location: Coffs Harbour, NSW

Re: Online Purchases - good and bad experiences

Postby Tank1252 » Mon Aug 25, 2014 8:46 pm

I placed an order with Pushys (AT) 2PM today, got shipping email just now (8PM). Can't get the tracking to work though. The popup is just blank?? Looks like it's an Auspost delivery though, as i put the code Pushy's provided into Auspost's tracking & got a result that it had been "initiated".

fil_farina
Posts: 110
Joined: Sun Sep 01, 2013 9:17 am

Online Purchases - good and bad experiences

Postby fil_farina » Mon Aug 25, 2014 8:48 pm

Still no tracking email here...... :(

dominicj
Posts: 666
Joined: Thu Feb 23, 2012 3:46 pm

Re: Online Purchases - good and bad experiences

Postby dominicj » Tue Aug 26, 2014 10:48 am

dominicj wrote:Not exactly an online purchase but...

I have a Fizik Arione CX with carbon braided rails which I got an a bike frame I purchased earlier this year. It was a 2012 Giant and the date stamp on the saddle was Feb 2011. The carbon rails failed a few weekends ago. Not catastrophic failure but made the saddle unusable. Prior to throwing away I figured I'd send through an enquiry on the Fizik site (http://www.fizik.com/quality-claim/). Got an email back this morning from them saying:

Dear Dom
Thank you for your e-mail and sorry for the problem occurred.
I will send you a brand new saddle soon.
Thank you and regards


Not counting my chickens but if a new saddle turns up on my doorstep I'll be stoked! :)


Brand new saddle arrived today. Massive win for Fizik customer service! :)

fil_farina
Posts: 110
Joined: Sun Sep 01, 2013 9:17 am

Re: Online Purchases - good and bad experiences

Postby fil_farina » Wed Aug 27, 2014 11:53 am

Emailed Pushys; got a tracking number, should see my goodies in the next day or so!

dominicj
Posts: 666
Joined: Thu Feb 23, 2012 3:46 pm

Re: Online Purchases - good and bad experiences

Postby dominicj » Wed Aug 27, 2014 1:45 pm

Ordered with Ribble 2pm Friday 22nd, delivered 1pm today (Wednesday 27th).

Honestly I don't know how they do it.

fil_farina
Posts: 110
Joined: Sun Sep 01, 2013 9:17 am

Re: Online Purchases - good and bad experiences

Postby fil_farina » Thu Aug 28, 2014 12:06 pm

Couriers Please seem to be the rage with online Aussie stores? They must be cheap, because they're bloody slow! Would rather pay extra and have Startrack deliver within a day or so (to regional SA)

denwol
Posts: 140
Joined: Wed Jul 23, 2014 8:21 pm

Re: Online Purchases - good and bad experiences

Postby denwol » Thu Aug 28, 2014 9:32 pm

fil_farina wrote:Emailed Pushys; got a tracking number, should see my goodies in the next day or so!


Ordered Monday night, dispatched Tuesday morning, arrived this morning in far north Qld. Must go by plane as you cant drive that distance so quickly.
Image

fergy1987
Posts: 56
Joined: Mon Jun 02, 2014 8:51 pm

Re: Online Purchases - good and bad experiences

Postby fergy1987 » Fri Aug 29, 2014 7:57 am

Anyone had any issues with the packaging from CRC?

Just got my order today after 3 weeks, was just left outside the front door in a box that was smashed up and busted with a note saying "This is how we received this box"

It seems the delivery guy did not want to face me so just ditched the box in the hopes I would find it.

Everything seems to be fine inside, but still a bit p1ss poor.

User avatar
biker jk
Posts: 4848
Joined: Tue Nov 17, 2009 6:18 pm
Location: Sydney

Re: Online Purchases - good and bad experiences

Postby biker jk » Fri Aug 29, 2014 8:41 am

fergy1987 wrote:Anyone had any issues with the packaging from CRC?

Just got my order today after 3 weeks, was just left outside the front door in a box that was smashed up and busted with a note saying "This is how we received this box"

It seems the delivery guy did not want to face me so just ditched the box in the hopes I would find it.

Everything seems to be fine inside, but still a bit p1ss poor.


I had a box delivered from CRC with a hole in it. A small part had fallen out and been lost but I received a refund for it. The CRC boxes are pretty poor and don't travel well. In contrast, the Wiggle boxes are pretty sturdy.

fil_farina
Posts: 110
Joined: Sun Sep 01, 2013 9:17 am

Re: Online Purchases - good and bad experiences

Postby fil_farina » Fri Aug 29, 2014 9:01 am

Pushys order landed today. Ordered last Saturday 23rd, arrived Friday 29th to regional SA. Just in time for the weekend! Phew!!

defy1
Posts: 544
Joined: Thu Jun 06, 2013 10:40 pm

Re: Online Purchases - good and bad experiences

Postby defy1 » Fri Aug 29, 2014 3:22 pm

Has anyone encountered the "hidden" overseas bank charges when ordering from CyclingExpress?

Return to “Buying a bike / parts”

Who is online

Users browsing this forum: Arbuckle23, ForkinGreat, Kumungi